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    by Ovykafor JIRA Server 6.3 - 7.1.10
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    Discover how to optimize your service levels continuously from adapted customer feedback

    Discover how to optimize your service levels continuously from adapted customer feedback

    Satisfaction form

    Graph visualizations

    Sort & filter evaluation results

    Define your own questions to discover how to optimize your service levels continuously from adapted customer feedback.

    Visualize the evolution of each metric you define, to identify trends.

    The detailed results table can be filtered or ordered for in-depth analysis.

    More details

    With Ovyka Satisfaction for JIRA, discover how to optimize your service levels continuously from adapted customer feedback. .

    • Define your own questions to measure customer satisfaction on various metrics.
    • Discover the root causes of customer satisfaction and dissatisfaction,
    • Based on the metrics, you can optimize your JIRA Service desk requests, your knowledge base coverage and quality,
    • Measure the evolution of satisfaction after configuration changes, to ensure they have a positive impact on customers.

    Ovyka is also here to help you optimize your service levels with best practices. Feel free to contact Ovyka for advice and support.

    • Iterative methodology to find key performance indicators (KPI) with Ovyka Satisfaction for JIRA
    • Expert best practices & methods to optimize your service levels, through proper usage of JIRA and JIRA Service Desk

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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Support

    Ovyka supports Ovyka Satisfaction for Jira. You can visit the support site to get help.

    Get support

    Versions

    Version 1.1.0 JIRA Server 6.3 - 7.1.10 Released 2016-10-26

    Summary

    New feature : Custom HTML email templates.

    Details

    Ovyka announces a new version of Ovyka Satisfaction for Jira, providing a feature requested by our customer. You can now create and use your own HTML templates for Ovyka Satisfaction for Jira notification emails.

    Documentation has been updated to show how to use this feature : Ovyka Satisfaction for Jira documentation.

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Ovyka Satisfaction for Jira via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Ovyka Satisfaction for Jira. You're prompted to log into MyAtlassian. Ovyka Satisfaction for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Ovyka Satisfaction for Jira versions compatible with your instance, you can look through our version history page.

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