Microsoft Dynamics 365 CRM Case Integration to Jira

for Jira Cloud, Jira Server 6.0 - 8.16.1, Jira Cloud, Jira Server 6.0 - 8.16.1 and more
  • Supported
  • Jira Service Management
  • Jira Software

Connecting Support & Development Teams Has Never Been Easier


  • Escalate to Dev - Escalate CRM support cases that need development to solve. Establish bidirectional links between cases and JIRA.
  • Search & Link from CRM - Nobody likes duplicates! Before sending to dev and creating a issue, search for similar issues first. If it's a match, link the case!
  • Automatically Create Issues - Based on case field values, automatically create new issues --- in the right projects! It’s 100% configurable and supports all issue types.
  • View Dev Status in CRM - Once an issue is created or a dev link is established, support can view issue status and other fields --- all within CRM!
  • Map System & Custom Fields - Point and click to map fields between CRM and JIRA. You can configure any field, in any direction.
  • Automatic CRM Notifications - Development works hard! When they update or complete issues, CRM is automatically populated to reflect the new status.

Learn more, request demos or launch a free trial today. Pricing starts at only $1,999/year!* JDC Support!

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy