Microsoft Dynamics 365 CRM Case Integration to Jira

for Jira Cloud, Jira Server 6.0 - 8.16.1, Jira Cloud, Jira Server 6.0 - 8.16.1 and more
  • Supported

Connecting Support & Development Teams Has Never Been Easier

HIGHLIGHTS

  • Escalate to Dev - Escalate CRM support cases that need development to solve. Establish bidirectional links between cases and JIRA.
  • Search & Link from CRM - Nobody likes duplicates! Before sending to dev and creating a issue, search for similar issues first. If it's a match, link the case!
  • Automatically Create Issues - Based on case field values, automatically create new issues --- in the right projects! It’s 100% configurable and supports all issue types.
  • View Dev Status in CRM - Once an issue is created or a dev link is established, support can view issue status and other fields --- all within CRM!
  • Map System & Custom Fields - Point and click to map fields between CRM and JIRA. You can configure any field, in any direction.
  • Automatic CRM Notifications - Development works hard! When they update or complete issues, CRM is automatically populated to reflect the new status.

Learn more, request demos or launch a free trial today. Pricing starts at only $1,999/year!

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