OVERALL RATINGS
INSTALLS
38
SUPPORT
- Partner Supported
Key highlights of the appDiscover how to optimize your service levels continuously from adapted customer feedback
Satisfaction Form
Define your own questions to discover how to optimize your service levels continuously from adapted customer feedback.
Graph Visualizations
Visualize the evolution of each metric you define, to identify trends.
Sort & filter evaluation results
The detailed results table can be filtered or ordered for in-depth analysis.
Supporting media
More details
With Ovyka Satisfaction for Jira, discover how to optimize your service levels continuously from adapted customer feedback.
- Define your own questions to measure customer satisfaction on various metrics.
- Discover the root causes of customer satisfaction and dissatisfaction,
- Based on the metrics, you can optimize your Jira Service desk requests, your knowledge base coverage and quality,
- Measure the evolution of satisfaction after configuration changes, to ensure they have a positive impact on customers.
- Compatible with Jira, and Jira Service Desk
- Statistics CSV export feature
Ovyka is also here to help you optimize your service levels with best practices. Feel free to contact Ovyka for advice and support.
- Iterative methodology to find key performance indicators (KPI) with Ovyka Satisfaction for Jira
- Expert best practices & methods to optimize your service levels, through proper usage of Jira and Jira Service Desk
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 4.0.0•for Jira Data Center 8.0.0 - 9.15.2
Release date
Jan 17th 2024
Summary
Data Center version
Details
This is the first Data Center compatible version of Ovyka Satisfaction.
Compatibility with Jira 9 has also been implemented in this version.
Payment model
Paid via Atlassian