Ovyka Satisfaction for Jira

by Ovyka
for Jira Server 8.0.0 - 8.18.1 and more
53 installs
  • Supported
  • Jira Service Management
  • Jira Software

Discover how to optimize your service levels continuously from adapted customer feedback

Satisfaction Form

Define your own questions to discover how to optimize your service levels continuously from adapted customer feedback.

Graph Visualizations

Visualize the evolution of each metric you define, to identify trends.

Sort & filter evaluation results

The detailed results table can be filtered or ordered for in-depth analysis.

More details

With Ovyka Satisfaction for Jira, discover how to optimize your service levels continuously from adapted customer feedback.

  • Define your own questions to measure customer satisfaction on various metrics.
  • Discover the root causes of customer satisfaction and dissatisfaction,
  • Based on the metrics, you can optimize your Jira Service desk requests, your knowledge base coverage and quality,
  • Measure the evolution of satisfaction after configuration changes, to ensure they have a positive impact on customers.
  • Compatible with Jira, and Jira Service Desk
  • Statistics CSV export feature

Ovyka is also here to help you optimize your service levels with best practices. Feel free to contact Ovyka for advice and support.

  • Iterative methodology to find key performance indicators (KPI) with Ovyka Satisfaction for Jira
  • Expert best practices & methods to optimize your service levels, through proper usage of Jira and Jira Service Desk

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy

Security

This app is not part of the Marketplace Bug Bounty program. Learn more

Resources

Gallery

Ovyka Satisfaction for Jira administration allows to select the maximum evaluation note, choose a custom survey title, add or remove evaluation questions, activate, deactivate and order them, globally or by project.