- Jira Service Management
- Jira Software
Discover how to optimize your service levels continuously from adapted customer feedback
Define your own questions to discover how to optimize your service levels continuously from adapted customer feedback.
Visualize the evolution of each metric you define, to identify trends.
Sort & filter evaluation results
The detailed results table can be filtered or ordered for in-depth analysis.
With Ovyka Satisfaction for Jira, discover how to optimize your service levels continuously from adapted customer feedback.
- Define your own questions to measure customer satisfaction on various metrics.
- Discover the root causes of customer satisfaction and dissatisfaction,
- Based on the metrics, you can optimize your Jira Service desk requests, your knowledge base coverage and quality,
- Measure the evolution of satisfaction after configuration changes, to ensure they have a positive impact on customers.
- Compatible with Jira, and Jira Service Desk
- Statistics CSV export feature
Ovyka is also here to help you optimize your service levels with best practices. Feel free to contact Ovyka for advice and support.
- Iterative methodology to find key performance indicators (KPI) with Ovyka Satisfaction for Jira
- Expert best practices & methods to optimize your service levels, through proper usage of Jira and Jira Service Desk
Privacy and security
Ovyka Satisfaction for Jira administration allows to select the maximum evaluation note, choose a custom survey title, add or remove evaluation questions, activate, deactivate and order them, globally or by project.