Discover how to optimize your service levels continuously from adapted customer feedback
Discover how to optimize your service levels continuously from adapted customer feedback
Discover how to optimize your service levels continuously from adapted customer feedback
Satisfaction Form
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Define your own questions to discover how to optimize your service levels continuously from adapted customer feedback.
Visualize the evolution of each metric you define, to identify trends.
The detailed results table can be filtered or ordered for in-depth analysis.
More details
With Ovyka Satisfaction for Jira, discover how to optimize your service levels continuously from adapted customer feedback.
- Define your own questions to measure customer satisfaction on various metrics.
- Discover the root causes of customer satisfaction and dissatisfaction,
- Based on the metrics, you can optimize your Jira Service desk requests, your knowledge base coverage and quality,
- Measure the evolution of satisfaction after configuration changes, to ensure they have a positive impact on customers.
- Compatible with Jira, and Jira Service Desk
- Statistics CSV export feature
Ovyka is also here to help you optimize your service levels with best practices. Feel free to contact Ovyka for advice and support.
- Iterative methodology to find key performance indicators (KPI) with Ovyka Satisfaction for Jira
- Expert best practices & methods to optimize your service levels, through proper usage of Jira and Jira Service Desk
Reviews for cloud
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Hi Patrick, thank you for your great review !
Reviews for server
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Hello, Thank you for your review. We've improved performance and stability for the biggest instances in the past months. We have a roadmap of improvements for this plugin and we'll take any suggestion on https://support.ovyka.com to help prioritize our backlog.
Hi Patrick, thank you for your great review !
Reviews for Data Center
(4)Sign in to write a reviewHi Patrick, thank you for your great review !
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$100 | 25 users$150 | 50 users$250 | 100 users$400 | 250 users$800 | 500 & upAdditional pricing details |
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.
However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Ovyka provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Version 2.1.11 • Jira Server 6.3 - 7.13.1 • Released 2018-11-16
Summary
Fixes JSD compatibility with JQL contexts.
Details
This release allows JQL contexts to work with issues in Jira Service Desk.
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Ovyka Satisfaction for Jira via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Ovyka Satisfaction for Jira. You're prompted to log into MyAtlassian. Ovyka Satisfaction for Jira begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Ovyka Satisfaction for Jira versions compatible with your instance, you can look through our version history page.
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