523
Customers have installed this add-on in at least 523 active instances.
523
Customers have installed this add-on in at least 523 active instances.
    by yasoonfor JIRA Cloud and JIRA Server 6.0 - 7.3.8
    Supported
    yasoon supports this add-on.

    Get support

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Supported
    yasoon supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    JIRA’s most advanced Outlook app. Connect issues with emails on all devices: Outlook for Windows, Mac, iOS and Web

    JIRA’s most advanced Outlook app. Connect issues with emails on all devices: Outlook for Windows, Mac, iOS and Web

    Create or Update Issues from Outlook

    Put Emails in a JIRA Context

    Runs on all Devices*

    Create or update issues quickly with content from your emails. Take over email attachments and text formatting like lists, colors and tables. The JIRA look & feel provides an intuitive orientation.

    The JIRA mail icon shows which emails have issues assigned. View related issues of the current conversation or sender in a separate sidebar.

    Have your Outlook inbox organized and make use of all the advantages of JIRA on the go. Runs on Outlook for Windows, Mac, iOS and Online.

    Create or Update Issues from Outlook

    Put Emails in a JIRA Context

    Runs on all Devices*

    Create or update issues quickly with content from your emails. Take over email attachments and text formatting like lists, colors and tables. The JIRA look & feel provides an intuitive orientation.

    The JIRA mail icon shows which emails have issues assigned. View related issues of the current conversation or sender in a separate sidebar.

    Have your Outlook inbox organized and make use of all the advantages of JIRA on the go. Runs on Outlook for Windows, Mac, iOS and Online.

    More details

    With years of experience in Outlook development, yasoon provides high-quality, secure and state-of-the-art Outlook apps made in Germany.

    • Easy initial setup
    • Central administration of settings and features
    • Support for Outlook (2010-2016) for Windows, Outlook 2016 on Mac*, Outlook for iOS* and Online Web Access* (iOS requires an Office 365 subscription)
    • Create and update issues in JIRA look & feel
      • All available fields can be filled directly in Outlook
      • Email content is automatically converted into JIRA markup
    • Fully integrated with JIRA Service Desk
      • Create tickets on behalf of existing Service Desk users or create a new user for the sender of the email
      • Comments internally or share the answer with the customer
    • Get JIRA Context for Emails
      • See a JIRA mail icon when an email is already uploaded to JIRA
      • Find related issues for the same conversation or sender*
    • View JIRA notifications in a modern feed view

    (with * marked features are currently in a closed Beta. Write us if you want to have those!)

    More details

    With years of experience in Outlook development, yasoon provides high-quality, secure and state-of-the-art Outlook apps made in Germany.

    • Easy initial setup
    • Central administration of settings and features
    • Support for Outlook (2010-2016) for Windows, Outlook 2016 on Mac*, Outlook for iOS* and Online Web Access* (iOS requires an Office 365 subscription)
    • Create and update issues in JIRA look & feel
      • All available fields can be filled directly in Outlook
      • Email content is automatically converted into JIRA markup
    • Fully integrated with JIRA Service Desk
      • Create tickets on behalf of existing Service Desk users or create a new user for the sender of the email
      • Comments internally or share the answer with the customer
    • Get JIRA Context for Emails
      • See a JIRA mail icon when an email is already uploaded to JIRA
      • Find related issues for the same conversation or sender*
    • View JIRA notifications in a modern feed view

    (with * marked features are currently in a closed Beta. Write us if you want to have those!)

    User reviews

    (27)
    Sign in to write a review
    by Thomi on 2017-06-21
    A "must have" if you need a great workflow between Outlook and Jira. This AddIn is just perfect. In plus, developer-support is 1a. Highly recommended...
    Was this review helpful?YesNo
    by Administrator (mipac.com.au) on 2016-12-11
    Easy to use interface with no training required. Can highlight and rightclick to just add latest emial response. Handy tool used by our team.
    Was this review helpful?YesNo
    by Ralph Lebinger on 2016-10-25
    I've tried multiple outlook-integrations for Jira and found that this is by far the best one. Highly recommended.
    Was this review helpful?YesNo
    by Oliver M. Pomrehn on 2016-07-13
    Nice and handy plugin, that simplifies the work with jira a lot. So you don't have to change applikations to start issues in Jira all the time. Last but not least there is a great developer team behind the plugin. They reacted fast and uncomplicated to our needs. We use Outlook over Citrix Apps on terminalservers and centralized AppData-Folders for the users witch is a bit of a problem sometimes... But it works! So, by the way, this plugin is Citrix- and terminalserver ready. ;o) For outlook-users this is a must have.
    Was this review helpful?YesNo
    by Nepomuk Kraus on 2016-07-08
    Awesome plugin that really boosted our effectivity - creating & adding issues with a single click plus a nicely designed issue feed that enables you to quickly edit recently changed issues. Support has been excellent from the first day, not only helping with problems but also integrating our feedback into the plugin! :-)
    Was this review helpful?YesNo

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    Paid-via-Atlassian pricing FAQ

    How does cloud add-on pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, your pricing tier for host products and add-ons is automatically adjusted (as necessary) based on the number of users in your instance.

    If you've opted for annual billing for your host product, add-ons are also billed annually. Annual subscriptions for this add-on include a discount (12 months for the price of 10).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing tier?

    The cloud add-on tier is set automatically based on the maximum tier of the licensed JIRA applications on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, your add-on tier is 50 users.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For cloud add-ons, you cannot extend your free evaluation period. All cloud add-ons are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    yasoon provides support for this add-on.

    yasoon provides support for this add-on.

    Vendor support resources

    Documentation

    Find out how this add-on works.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Documentation

    Find out how this add-on works.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Versions

    JIRA Cloud Released 2017-02-24

    Summary

    Release 1.5

    Details

    Major Release including:

    • Issue Templates
    • Extended Service Desk Support
    • Feed Productivity enhancements
    • Signature images blacklist
    • Enterprise-ready, central administration

    Find more details here

    Versions

    Version 1.5.5 JIRA Server 6.0 - 7.3.8 Released 2017-02-24

    Summary

    Release 1.5

    Details

    Major Release including:

    • Issue Templates
    • Extended Service Desk Support
    • Feed Productivity enhancements
    • Signature images blacklist
    • Enterprise-ready, central administration

    Find more details here

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Outlook App for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Outlook App for JIRA. You're prompted to log into MyAtlassian. Outlook App for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Outlook App for JIRA versions compatible with your instance, you can look through our version history page.

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Outlook App for JIRA.
    4. Click Free trial to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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