by Usersnapfor JIRA Cloud and JIRA Server 5.0 - 7.3.8
    Supported
    Usersnap supports this add-on.

    Get support

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Supported
    Usersnap supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Get visual bug reports attached to every JIRA issue with the visual bug tracker Usersnap

    Get visual bug reports attached to every JIRA issue with the visual bug tracker Usersnap

    Fast user feedback. Directly in your browser.

    Bug tracking inside JIRA

    JavaScript Console Log Recorder

    Bug tracking, user testing and user feedback with Usersnap was never easier.The Usersnap widget helps you get visual feedback and additional information faster into your JIRA project. No endless bug reports ever again.

    Once you connect Usersnap with JIRA Software, we send annotated screenshots to your JIRA project every time a bug report or feedback is created with Usersnap.

    Bring your development & product team on the same page.

    Usersnap creates bug reports with annotated screens along with additional information and records advanced client-side JavaScript errors as they happen.

    Fast user feedback. Directly in your browser.

    Bug tracking inside JIRA

    JavaScript Console Log Recorder

    Bug tracking, user testing and user feedback with Usersnap was never easier.The Usersnap widget helps you get visual feedback and additional information faster into your JIRA project. No endless bug reports ever again.

    Once you connect Usersnap with JIRA Software, we send annotated screenshots to your JIRA project every time a bug report or feedback is created with Usersnap.

    Bring your development & product team on the same page.

    Usersnap creates bug reports with annotated screens along with additional information and records advanced client-side JavaScript errors as they happen.

    More details

    Usersnap is a visual bug tracker and feedback solution for everyone working on digital products.

    With Usersnap for JIRA, you get annotated screenshots and visual bug reports attached to every JIRA issue. Solving issues with JIRA was never easier.

    Never ask your users and colleagues for a screenshot again. Get it from the visual bug tracker Usersnap.

    More details

    Usersnap is a visual bug tracker and feedback solution for everyone working on digital products.

    With Usersnap for JIRA, you get annotated screenshots and visual bug reports attached to every JIRA issue. Solving issues with JIRA was never easier.

    Never ask your users and colleagues for a screenshot again. Get it from the visual bug tracker Usersnap.

    User reviews

    (10)
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    by Lou Gallo on 2017-06-22
    We use multiple integrations with Usersnap. We have used the Zendesk integration for a long time for our front facing product and use the JIRA integration on our test stacks so we can have our teams log quality bug reports with markups, console logs. This has helped our QA team really get to the bottom of the issues and communicate quickly to development what to fix. Highly recommend this integration!!
    1 out of 1 found this review helpful
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    by Jaap Karan Singh on 2017-06-21
    Usersnap is a great tool for capturing user feedback and bugs. The integration with JIRA works flawlessly. All the required information is sent over making it easy for us to track all user feedback, bugs and feature requests in one tracker.
    1 out of 1 found this review helpful
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    by Daniel Mullins on 2017-06-21
    The integration between UserSnap and JIRA is vital. This plugin allows us capture any console errors and screenshots with the UserSnap report and have that sent over to JIRA. Very big time-saver.
    1 out of 1 found this review helpful
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    by Han Siah on 2017-06-21
    UserSnap has been a great tool to get feedback from users. It integrates well as a widget and is customisable to match any design. The JIRA integration is nice, and allows screenshots to be sent there directly. However, this seems to only work one way - closing the screenshot on usersnap once the linked issue is closed on JIRA would be nice. Also shared lists per project would be nice too, rather than personal lists only. Overall, a good tool for feedback and bug reporting from external testers/users.
    1 out of 1 found this review helpful
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    by Nicolas Glinoer on 2017-06-21
    We've been Usersnap fans for many years and we've seen the product grow and improve tremendously. An essential part of our agency workflow, we use Usersnap internally during the dev process, but also during content validation by our client. The screenshot and user debug info give us precious insight into the precise elements of the bug/improvement being reported, and we can even gather feedback from users that are not part of our Jira user group. Invaluable and fun to use!
    1 out of 1 found this review helpful
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    Pricing

    Usersnap provides support for this add-on.

    Usersnap provides support for this add-on.

    Vendor support resources

    Documentation

    Find out how this add-on works.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Documentation

    Find out how this add-on works.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Versions

    JIRA Cloud Released 2017-06-22

    Summary

    Update of copy

    Details

    - copy update

    Versions

    Version 5 JIRA Server 5.0 - 7.3.8 Released 2017-06-22

    Summary

    Update of copy

    Details

    - copy update

    Installation

    • Register for a Usersnap account Get your Usersnap account and setup your first bug tracking project.
    • Embed the Usersnap widget on your site or web app Install the Usersnap feedback widget on your site/web app or use our browser extensions to receive bug reports and feedback.
    • Add the Usersnap integration to your JIRA Software or Service Desk account Get your issues directly in JIRA for every feedback created with the Usersnap button. Here's a setup guide to connect JIRA.
    • Register for a Usersnap account Get your Usersnap account and setup your first bug tracking project.
    • Embed the Usersnap widget on your site or web app Install the Usersnap feedback widget on your site/web app or use our browser extensions to receive bug reports and feedback.
    • Add the Usersnap integration to your JIRA Software or Service Desk account Get your issues directly in JIRA for every feedback created with the Usersnap button. Here's a setup guide to connect JIRA.

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