Make Feedback Matter. We believe that feedback-driven companies provide the best products to people. We put customers and their stories first: we listen, learn, improve, and evaluate. And enable our customers to do the same. Some of our customers are the biggest brands in the world like Facebook, Microsoft, Canva and Bridgestone. Usersnap is a technology company based in Linz and Vienna, Austria. The company is well known for its customer feedback solution, including visual bug tracking via screenshot technology. The is used by product managers, CX and CS managers, UX designers, UX researchers, web developers and project managers.