431
Customers have installed this add-on in at least 431 active instances.
431
Customers have installed this add-on in at least 431 active instances.
    by SpartezAtlassian Verified
    Spartez is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

    Learn more

    for JIRA Cloud, JIRA Server 6.2 - 7.3.3 and more versions
    Versions available for JIRA Server 5.0 - 6.1.9
    Supported
    Spartez supports this add-on.

    Get support

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Supported
    Spartez supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Reusable and automated templates of comments to answers for common issues in JIRA® and JIRA Service Desk

    Reusable and automated templates of comments to answers for common issues in JIRA® and JIRA Service Desk

    No more mistakes or copy-pasting in comments

    Reuse and standardize to increase productivity

    Create templates specific to your projects

    Tired of typing responses by hand? Easily find and apply templates when commenting in JIRA. Treat them as partials and automatically fill your response with autocompletion.

    Create custom comment templates using dynamic macros. Share best templates with your teammates.

    Increase ease of use of templates by limiting their usage using three scopes: personal, project or global.

    Reuse and standardize to increase productivity

    No more mistakes or copy-pasting in comments

    Speed up your Service Desk team workflow

    Create custom comment templates using dynamic macros or convert your existing comments. Share best templates with your teammates.

    Tired of typing responses by hand? Easily find and apply templates to any comment in JIRA. Treat them as partials and automatically fill your response with autocompletion.

    Designed specifically for fast-paced environments like help-desk or call-centres when time is precious but so is response accuracy.

    More details

    Productivity tool for support or development teams.

    Canned Responses aims for big time-saving and productivity boost. Compose content-aware templates for comments once and save energy for solving real problems. You can share responses and bring serious time savings for your team.

    Benefits

    • Reuse your previously composed comments in similar contexts
    • Prevent mistakes in issue specific elements in your responses
    • Save time with automated responses triggered by JIRA Service Desk actions

    Features

    • Visibility scopes: personal, global and per project
    • Favourites templates (Cloud only)
    • Template auto-completion in all comments fields (or added field on Cloud)
    • Integrates with JIRA Service Desk
    • Adds Service Desk Automation "Add canned response" action
    • Macros for issue fields: e.g. reporter, assignee, issue key, current user etc. (including custom fields)
    • Safe shared templates management - project administrator permissions required (Server only)
    • Free for personal templates use (Server only)

    More details

    Productivity tool for support or development teams.

    Canned Responses aims for big time-saving and productivity boost. Compose content-aware templates for comments once and save energy for solving real problems. You can share responses and bring serious time savings for your team.

    Benefits:

    • Reuse your previously composed comments in similar contexts
    • Prevent mistakes in issue specific elements in your responses
    • Save time with automated responses

    Features:

    • Visibility scopes: personal, global and per project
    • Template auto-completion in all comments fields
    • Integrates with JIRA Service Desk, JIRA Agile and JEditor
    • Adds "Add canned response" action (Service Desk Automation / Post Workflow Function)
    • Macros for issue fields: e.g. reporter, assignee, issue key, project key, etc. (including custom fields)
    • Safe shared templates management - project administrator permissions required
    • Configure roles that are required to access global and project templates
    • Free for personal templates use

    User reviews

    (24)
    Sign in to write a review
    by JIRA Admin on 2017-03-22
    If they would be all like them. I just used Spartez support and it was a quick(very), easy and happy ending. I open the support yesterday morning and I got a response in about 15-30 min. I answered their questions in about the same amount of time and 2-3 hours after I opened the ticket, the reason was known and I got a working workaround. The next morning I had a custom add-on to try that fixed my problem. Thanks a lot, Alain
    Was this review helpful?YesNo
    by John Olah on 2017-03-10
    Very impressive support team!! I was evaluating this plugin and discovered a bug. I reported it to Spartez, and within two days they fixed it and provided a patch. While not yet a customer, I intend to be soon.
    Was this review helpful?YesNo
    by Ineke on 2017-03-01
    VERY easy to use within seconds from ordering. I contacted Spartez with a question and got my answer right away. Surprisingly, Jira does not include the canned feature out-of-the-box and this add-on fills in the gap. I would recommend it. Unfortunately, at this stage, the canned responses can only be applied to comments (internal and to customer) but not to the 'Response to customer' message. However, it is easy enough to get the message ready in the comment box before pasting it into the Response box.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Spartez

    Thanks for the review. It's a great idea to have this functionality but unfortunately, it's not possible to implement it because API restrictions. There is no technical way of extending "Response to customer" dialog nor we have significant influence on that. We wish we could do this.

    Best regards,

    Damian

    by Athina Petridou on 2017-01-04
    Super addon if you need to scale and for a fast-paced environment on your customer service. Keep up the good work
    Was this review helpful?YesNo
    Spartez

    Thank you for this review Athina. We're glad that it works for your team :)

    Cheers, Damian

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does cloud add-on pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, your pricing tier for host products and add-ons is automatically adjusted (as necessary) based on the number of users in your instance.

    If you've opted for annual billing for your host product, add-ons are also billed annually. Annual subscriptions for this add-on include a discount (12 months for the price of 10).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing tier?

    The cloud add-on tier is set automatically based on the maximum tier of the licensed JIRA applications on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, your add-on tier is 50 users.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For cloud add-ons, you cannot extend your free evaluation period. All cloud add-ons are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Spartez is an vendor, committed to providing support for their add-ons at least 8 hours a day, 5 days a week.

    Spartez is an vendor, committed to providing support for their add-ons at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this add-on works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Documentation

    Find out how this add-on works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Versions

    JIRA Cloud Released 2017-01-11

    Summary

    Required scopes changed

    Details

    Required scopes changed:

    • Added: ACT_AS_USER

    Versions

    Version 2.6.9 JIRA Server 6.2 - 7.3.3 Released 2017-03-15

    Summary

    Fix bug with "visual" comment editor on IE 11

    Details

    We are constantly looking for your feedback to improve Canned Responses. Just write to us at support@spartez.com and share your opinion with us.

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Canned Responses for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Canned Responses for JIRA. You're prompted to log into MyAtlassian. Canned Responses for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Canned Responses for JIRA versions compatible with your instance, you can look through our version history page.

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Canned Responses for JIRA.
    4. Click Free trial to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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