Minor version update

Fixed a bug related to $cursor$ macro

Fixed a bug related to $cursor$ macro

Fixed a bug related to an error preventing templates from being exported.

Fixed a bug related to an error preventing templates from being exported.

It is now possible to include group picker custom field macro in the template and have it correctly rendered

It is now possible to include group picker custom field macro in the template and have it correctly rendered

Updated JCMA dependency

Updated JCMA dependency

Added support for inserting checklist from Checklist app

Added support for inserting checklist from Checklist app

Improved support for bigger instances.

Improved support for bigger instances

Now Canned Responses resolves macros for Epics and Sprints regardless of your Jira Terminology settings. There is no need to modify your old templates after changing the Terminology settings.

Now Canned Responses resolves macros for Epics and Sprints regardless of your Jira Terminology settings. There is no need to modify your old templates after changing the Terminology settings.

Resolved an issue when exception was thrown on edit issue screen due to conflict with another application

Resolved an issue when exception was thrown on edit issue screen due to conflict with another application

This release brings fixes for compatibility issues with the recent JCMA updates.

This release brings fixes for compatibility issues with the recent JCMA updates.

Fixed an error that prevented Canned Responses being visible in bulk update screen and transition screen

Fixed an error that prevented Canned Responses being visible in bulk update screen and transition screen

Now there is an option to migrate the native templates from Jira Service Management projects to Canned Responses!

Now in Canned Responses there is a possibility to migrate the native templates from Jira Service Management projects

Custom field macros used in Canned Responses' templates will now be replaced with the respective custom fields, that were migrated to cloud.

Custom field macros used in Canned Responses' templates will now be replaced with the respective custom fields, that were migrated to cloud.

Fixed an issue when Canned Responses were not available on Create New Issue view

Fixed an issue when Canned Responses were not available on Create New Issue view

Fixed UI issue with styles that happens on latest Jira update

Fixed UI issue with styles that happens on latest Jira update

Added a graceful handler of the case when project key is not passed to the back-end.

Added a graceful handler of the case when project key is not passed to the back-end.

Fixed a bug related to clearing text fields after selecting Canned Response from autocomplete suggestion

Fixed a bug related to clearing text fields after selecting Canned Response from autocomplete suggestion

Fixed a bug related to clearing the description field upon selecting a Canned Response

Fixed a bug related to clearing the description field upon selecting a Canned Response

We have added an option to hide Canned Responses for the projects, where you don't need it. You can find this setting in Project Settings -> Canned Responses for Jira -> Settings.

We have added an option to hide Canned Responses for the projects, where you don't need it. You can find this setting in Project Settings -> Canned Responses for Jira -> Settings.

Added CDN support for DataCenter deployments and introduced the new Canned Responses logo.

Added CDN support for DataCenter deployments and introduced the new Canned Responses logo.

There is a new option in the app configuration, which allows you to choose whether to include unresolved macros (e.g. $macro_name$) or not.

There is a new option in the app configuration, which allows you to choose whether to include unresolved macros (e.g. $macro_name$) or not.

This release contains following new features:

• Ability to organize your templates in a hierarchical folder-like structure
• Backup, export, import facilities (between Jira instance and csv file)
• Ability to use Canned Responses not only on comments or description, but also on custom fields of "Text Field (multi-line)" type
• Ability to use Canned Responses during issue creation

This release contains following new features:

• Ability to organize your templates in a hierarchical folder-like structure
• Backup, export, import facilities (between Jira instance and csv file)
• Ability to use Canned Responses not only on comments or description, but also on custom fields of "Text Field (multi-line)" type
• Ability to use Canned Responses during issue creation

This release fixes broken 2.8.4 version. It includes:

• Ability to use Canned Responses over issue Description field
• Fix for being unable to select Canned Response on Service Desk pages

This release fixes broken 2.8.4 version. It includes:

• Ability to use Canned Responses over issue Description field
• Fix for being unable to select Canned Response on Service Desk pages

This version contains:

• a fix for performance issue on "manage templates" page when having thousands of templates listed
• support for macros rendering SLA custom fields
• a fix for example templates having surplus ' characters in their contents

This version contains:

• a fix for performance issue on "manage templates" page when having thousands of templates listed
• support for macros rendering SLA custom fields
• a fix for example templates having surplus ' characters in their contents

This release contains a fix for "Communications breakdown" message appearing when adding response template from the configuration screen.

This release contains a fix for "Communications breakdown" message appearing when adding response template from the configuration screen.

n/a

Tagging as Data Center compatible using the future-compatible tag.

New Manage Project Canned Responses project permission may be used to allow additional people to edit the project-scope comment templates.

See Jira permissions overview for information about managing permissions.

This version includes 2 fixes:

• Canned Responses not appearing reliably on Transition screens in Service Desk,
• templates appearing in the wrong place after inserting with $ shortcut on IE11.

New Manage Project Canned Responses project permission may be used to allow additional people to edit the project-scope comment templates.

See Jira permissions overview for information about managing permissions.

Did you know Canned Response can be added by a workflow post function when an issue is transitioned?

This release fixes some problems we had with this functionality:

• app no longer breaks with Javascript errors when you add or edit Canned Responses post function for a Workflow transition,
• templates used in post-function should not be lost after migration from 2.6.x to 2.7.4 version,
• proper Issue Commented event is now triggered when post function creates the comment, so users would receive notification as defined in the notification scheme.

The last one changes the system behaviour after an upgrade, so to avoid surprises we introduced the "com.spartez.commenttemplates.postfunction.noevent" dark feature that is automatically set when during upgrade to 2.7.4 app detects prior use of the workflow function. You may clear it in /secure/admin/SiteDarkFeatures!default.jspa or by visiting the link in workflow post function configuration.

We support macros for remote links to Confluence, remote Jira and plain web pages - see Documentation.

This version should also fix some more database migration problems, including issues specific to MS SQL and migration of inconsistent data.

We would like to take this opportunity to inform you that we revised our EULA and published our Privacy Policy to answer any GDPR concerns - nothing really changed, but please review those if you are worried about GDPR compliance.

We support macros for remote links to Confluence, remote Jira and plain web pages - see Documentation.

This version should also fix some more database migration problems.

We would like to take this opportunity to inform you that we revised our EULA and published our Privacy Policy to answer any GDPR concerns - nothing really changed, but please review those if you are worried about GDPR compliance.

Improved plugin internals, performance improvements most visible on Jira Data Center.

2.7.1 fixes a problem with creating new templates after migrating from 2.6.x on PostgreSQL database.

Bugfix release addressing Canned Responses sporadically not initializing on transition screens

Date and DateTime custom fields are now rendered according to the format defined in Jira Look and Feel settings.

There are also some additional Jira fields supported:

• Due Date - $dueDate$
• Issue Creation date - $createdDate$
• Issue Creation date and time - $createdTime$

This release contains the following improvements:

• better support for firstName/lastName macro - it will handle names like "Lorem, Ipsum-Dolor" or "Lorem Ipsum (ext.)"
• Canned Responses widget will appear on "add comment" and transition pages even if they were opened in a new tab with a right click
• Canned Responses no longer causes login popups to appear for anonymous users (for example when using CSAT plugin)

This release contains a fix for the performance degradation introduced in version 2.6.14

This release fixes regression in template rendering when using macros for custom fields with special characters in their names (like parenthesis).

In this release we've fixed two bugs:

• Disappearing project templates on Data Center
• IE11 only - wrong redirect to Add Comment page after clicking 'Add Comment' button

From this version you can also use more specific 'sub-macros' for the user picker custom field:

• $MyUserCustomField_10100|displayName$
• $MyUserCustomField_10100|firstName$
• $MyUserCustomField_10100|lastName$

...for more fine-grained template outputs.

This release contains two things:

• Compatibility with newly released Jira 7.5
• bugfix for MS Edge wrong redirect on "Add comment" button

This release consists of three new things:

• "Add response template" saves properly even when "Canned responses quick guide" popup is open
• Compatibility with Jira 7.5 EAP (including Service Desk)
• Support for rendering custom asset fields from Insight app and our Asset Tracker (which BTW has become a free app this year)

Maintenance release containing two fixes:

• fixed error messages appearing in the application logs when installing Canned Responses on a Jira without Service Desk
• Jira 7.4 EAP compatibility

Maintenance release fixing some issues that you reported to us:

• Convert to a template button no longer appears for the users having no access to CR - CT-366.
• Jira 7.3: templates are now being inserted properly even if Rich Text Editor is turned off.
• Sample templates are removed if they have been disabled in CR administration.

We are constantly looking for your feedback to improve Canned Responses. Just write to us at support@spartez.com and share your opinion with us.

Bugs fixed in this release:

• Sometimes there are 2 toolbars shown and one of them is broken - CT-356,
• It's not possible to add automation rule in Jira with Service Desk 7.3 - CT-352.

Have any questions regarding Canned Responses for Jira? Just drop us a message at mateusz.zielinski@spartez.com, we'll write back to you very shortly.

This is maintanance release fixing some bugs that you reported to us.

• Improved firstName macros to properly extract first names from non-latin full names.
• Fixed bug when quick quide popup did not close properly in Service Desk "assign" dialog.

Have any questions regarding Canned Responses for Jira? Just drop us a message at support@spartez.com, we'll write back to you very shortly.

• CT-283 Added "Comment with Canned Response" post workflow function
• CT-318 Better rendering for fields from Jira Toolkit Plugin (Watchers, Participants and Multi User Picker)
• Group-based access control over global and project templates
• Personal templates can be disabled completely for users beyond entitled groups and roles
• Internationalization for 'create' and 'remove' template dialogs
• Add-on no longer checks for the newest version available on marketplace

This release comes with three new macros:

• $assigneeFirstName$ - retrieves assignee's first name,
• $reporterFirstName$ - retrieves reporter's first name,
• $currentUserFirstName$ - retrieves current user's first name.

Using the new macros you can communicate with your users in an informal style. For a list of all available macros check out this page.

This is maintenance relase bringing following improvements:

• Jira 7.2 RC compatibility fixes
• Add "Convert to template" icon also to Service Desk issues
• Performance fixes

Do you have any questions about Canned Responses? We are looking forward to hearing from you at support@spartez.com.

This release fixes some issues with Canned Responses:

• Fix for Jira performance degradation on the view issue and Jira Agile screens.
• Icon "Convert to template" was available for anonymous users.
• Canned Responses are now disabled on the "Log Work" screen.

If you feel like sharing your opinions on using Canned Responses for Jira please send us an email to support@spartez.com. And if you like our product please do not hesitate to leave a review on Atlassian Marketplace.

• CT-285 Disabling generating example personal templates has been fixed

• Added $cursor$ macro that allows you to choose where you start typing after inserting a template. Instead of always starting after inserted template you can now choose exact position.
• Updated add-on logo color to look better along with other Spartez products

• CT-277 - fixed $assigneeName and $assigneeUserName macros

Canned Responses can now insert templates into Rich Text Editor for Jira. You can also create and reuse pre-formatted templates with wiki markkup!

• Fixes visual integration with wiki-editor (CT-242)
• Proper handling of multiple custom fields having the same name

- Service Desk Automation "Add canned response" action no longer shows error on Jira 6.4

• Integration with Service Desk Automation API. Create contextual and automatic responses with "Add canned response" action triggered by your automation rules
• Better support for rendering User Picker (single user) fields

• Canned Responses toolbar appears above JEditor field.
• Create HTML and context-aware templates!

• [CT-252] - Invisible "convert to template" icon

- Added compatibility with Jira 7.0

Bug

• Fix css clash causing Tempo Timesheet view does not display correctly

User Story

• [CT-237] - configuration setting to choose whether new users should have example personal templates created or not

Improvements

• Added buttons to add and edit templates inside the templates selector
• [CT-211] - Add example personal templates
• [CT-199] - Integrate with wiki-editor plugin (bundled with Jira 6.4)
• Add visibility scope selector to every template edit dialog to enable moving templates
• [CT-204] - Extend comment view help to contain quick guide with links to documentation
• [CT-212] - Extend template view help to show more comprehensive description about visibility and macro concepts

Bug fixes

• [CT-205] - Creating template from comment icon is missing in Jira 6.4

Other

• Component visibility scope has been removed

• [CT-147] - Selector doesn't work properly on IE9
• [CT-170] - Lag when inserting a template
• [CT-193] - Personal Templates can't EDIT, CLONE or Delete
• [CT-194] - Frustrating data loss user experience while creating new CT.
• [CT-195] - Error on Summary page prevents JS from working correctly

• added issueDescription macro
• added assigneeUserName, currentUserName and reportedUserName macros to allow easy mentions
• analytics improvements
• improved workaround for broken Hipchat plugin

• personal templates can be used without any settings changes,
• added the sprint field support,
• better integration with Service Desk,
• fixed problems with the settings page.

The Edit, Clone, Delete and other icons were not visible in specific Jira setups.

Also fixed problem with endless spinner while showing Canned Response dialogs.

This version provides workaround for a problem caused by the 6.18.1 version of the Hipchat Integration Plugin.

Install this version if you see an endless "Waiting" throbber instead of the list of personal templates.

- fixed broken link to UPM in the message about new plugin version

• Fixed templates cloning
• Fixed permissions so that administrator always can also use the responses

- Addon name changed from Comment Templates to Canned Responses for Jira

- fix the bug for Personal Responses page not loading

• fixed performance problems
• removed unnecessary warning

• Fixed dependency problem
• Fixed reading custom field value

• Fixed integration with TEMPO Timesheets

Google Analytics fixes.

New features:

• Show message when new version of plugin is available
• Show warning if any macro is unresolved after template selection

• Updated Jira Service Desk integration to work with 2.0 version
• Templates selector is now inserted into the toolbar instead of separate field
• IE bug fixes
• Added scope indicator in templates select
• Hide "My templates" tab from other users profiles
• Current project is now in the top of available scopes in selector

• Plugin is free to use in personal scope now.
• Improved IE browsers support
• UX improvements and bug-fixes,

New features:

• Templates autocompletion using $ sign
• Added possibility to configure permissions checking for plugin usage to roles
• Added clone option in template list
• Verified Data Center compatibility
• Replacing current template if not modified after previous insertion
• Show all templates even on expired license
• Action links in templates list changed to icon

Bugs:

• Missing link to UPM in license invalid message
• Missing templates select in comment dialog in issue navigator on Jira 5.2
• java.lang.IllegalArgumentException: duplicate key: Rank (CT-115)
• "Show more" template expander is not working correctly on project scope page
• Broken selector on Jira 6.1.7

Major changes:

• Support for ServiceDesk
• Changed permission used to determine if user can use templates to "Assignable User" which by default matches Developers and Service Desk Team
• Macros autocompletion added
• Templates are inserted in place of the cursor or selection
• Added manage button next to the templates select to easily manage your templates
• You can use plugin even after license is expired (without modifying templates)
• Expandable templates in the list

• Support for Jira 5.2 - 6.3
• List of custom fields in Project and User Template Edit Screen has been filtered contextually
• List of macros have been changed to searchable select
• Added ability to use $ sign in the templates
• Adding and editing templates in dialog
• Added confirm prompt while deleting a template
• Improved date format in templates to use current Jira date format
• New UI matching Atlassian Design Guideliness
• Slightly changed format of macros in templates (migration is automatic)
• Added exemplary global templates
• Added navigation bar that provides quick scope changes
• Added optional Google Analytics support for better understanding the needs of our clients