293
Customers have installed this add-on in at least 293 active instances.
293
Customers have installed this add-on in at least 293 active instances.
    by SpartezAtlassian Verified
    Spartez is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

    Learn more

    for JIRA Cloud, JIRA Server 6.2 - 7.2.5 and more versions
    Versions available for JIRA Server 5.0 - 6.1.9
    Supported
    Spartez supports this add-on.

    Get support

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Supported
    Spartez supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Reusable and automated responses to common issues in JIRA® and Service Desk

    Reusable and automated responses to common issues in JIRA® and Service Desk

    No more mistakes or copy-pasting in comments

    Create templates specific to your projects

    Reuse and standardize to increase productivity

    Tired of typing responses by hand? Easily find and apply templates when commenting in JIRA. Treat them as partials and automatically fill your response with autocompletion.

    Increase ease of use of templates by limiting their usage using three scopes: personal, project or global.

    Create custom comment templates using dynamic macros. Share best templates with your teammates.

    Reuse and standardize to increase productivity

    No more mistakes or copy-pasting in comments

    Speed up your Service Desk team workflow

    Create custom comment templates using dynamic macros or convert your existing comments. Share best templates with your teammates.

    Tired of typing responses by hand? Easily find and apply templates to any comment in JIRA. Treat them as partials and automatically fill your response with autocompletion.

    Designed specifically for fast-paced environments like help-desk or call-centres when time is precious but so is response accuracy.

    More details

    Productivity tool for support or development teams.

    Canned Responses aims for big time-saving and productivity boost. Compose content-aware templates for comments once and save energy for solving real problems. You can share responses and bring serious time savings for your team.

    Benefits

    • Reuse your previously composed comments in similar contexts
    • Prevent mistakes in issue specific elements in your responses
    • Save time with automated responses triggered by JIRA Service Desk actions (Server only)

    Features

    • Visibility scopes: personal, global and per project
    • Template auto-completion in all comments fields (Server only)
    • Integrates with JIRA Service Desk
    • Adds Service Desk Automation "Add canned response" action (Server only)
    • Macros for issue fields: e.g. reporter, assignee, issue key, project key, etc. (including custom fields)
    • Safe shared templates management - project administrator permissions required (Server only)
    • Free for personal templates use (Server only)

    More details

    Productivity tool for support or development teams.

    Canned Responses aims for big time-saving and productivity boost. Compose content-aware templates for comments once and save energy for solving real problems. You can share responses and bring serious time savings for your team.

    Benefits:

    • Reuse your previously composed comments in similar contexts
    • Prevent mistakes in issue specific elements in your responses
    • Save time with automated responses

    Features:

    • Visibility scopes: personal, global and per project
    • Template auto-completion in all comments fields
    • Integrates with JIRA Service Desk, JIRA Agile and JEditor
    • Adds "Add canned response" action (Service Desk Automation / Post Workflow Function)
    • Macros for issue fields: e.g. reporter, assignee, issue key, project key, etc. (including custom fields)
    • Safe shared templates management - project administrator permissions required
    • Configure roles that are required to access global and project templates
    • Free for personal templates use

    User reviews

    (17)
    Sign in to write a review »
    by Shey Gadalla on 2016-11-30
    This Add-on is a HUGE time saver for us, a true must-have for a high-volume service and support team! The developer is very responsive to support and feature requests. Highly recommended if you need macro/template functionality in JIRA and/or JIRA Service Desk.
    Was this review helpful?YesNo
    by Mary Peck on 2016-09-23
    Love this product. It has allowed us to send a consistent message to our customers and made us more efficient. Easy to set up and edit.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo

    Spartez

    Thank you for your feedback Mary!

    Regards, Damian / Spartez

    by David Yu on 2016-06-21
    Our users love this plugin. We've been evaluating it and plan on getting a license. Support and bug fixes are fast!
    Was this review helpful?YesNo

    Spartez

    Hi David,

    I am glad that you've found our plugin useful. We do our bests to provide the highest possible support level and we will continue to do it in the future.

    Have a nice day,

    Mateusz from Spartez

    by Marius Viorel on 2016-05-13
    Great addon, I use something like this for my email. When will be available this plugin to Cloud too?
    Was this review helpful?YesNo

    Spartez

    EDIT: Cloud version is already available!

    Hello Marius,

    Thank you for your feedback and we are glad you like our add-on. WRT Cloud version - current Connect architecture and extensibility of JIRA Cloud do not allow to implement something very similar to Server version in Cloud. We are considering various alternative approaches to Cloud and we may actually be able to work with Atlassian on making such extensions possible also in Cloud - so any feedback or vote about Cloud version can help us prioritise this work. I've just created https://jira.spartez.com/browse/CT-291 to let everyone interested share their feedback.

    Cheers,

    Wojtek

    Spartez co-founder

    by Vikki Short on 2016-02-12
    Really great product that saves our company lots of time. Support tickets are dealt with amazingly quickly. I highly recommend this add-on.
    Was this review helpful?YesNo

    Spartez

    Vikki, thank you for sharing your feedback about Canned Responses with us! It helped to make it better ;)

    Regards, Damian / Spartez

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does cloud add-on pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, your pricing tier for host products and add-ons is automatically adjusted (as necessary) based on the number of users in your instance.

    If you've opted for annual billing for your host product, add-ons are also billed annually. Annual subscriptions for this add-on include a discount (12 months for the price of 10).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing tier?

    The cloud add-on tier is set automatically based on the maximum tier of the licensed JIRA applications on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, your add-on tier is 50 users.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For cloud add-ons, you cannot extend your free evaluation period. All cloud add-ons are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Support

    Spartez is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    Spartez supports Canned Responses for JIRA. You can visit the support site to get help.

    Get support

    Spartez is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    Spartez supports Canned Responses for JIRA. You can visit the support site to get help.

    Get support

    Versions

    JIRA Cloud Released 2016-09-27

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 2.6.6 JIRA Server 6.2 - 7.2.5 Released 2016-10-25

    Summary

    Bugfix release

    Details

    This is maintanance release fixing some bugs that you reported to us.

    • Improved firstName macros to properly extract first names from non-latin full names.
    • Fixed bug when quick quide popup did not close properly in Service Desk "assign" dialog.

    Have any questions regarding Canned Responses for JIRA? Just drop us a message at support@spartez.com, we'll write back to you very shortly.

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Canned Responses for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Canned Responses for JIRA. You're prompted to log into MyAtlassian. Canned Responses for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Canned Responses for JIRA versions compatible with your instance, you can look through our version history page.

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Canned Responses for JIRA.
    4. Click Free trial to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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