Elevator - Smart Issue Assignment

by Sapling Valley

works with Jira Server 9.7.0 - 9.16.1, Jira Data Center 9.7.0 - 9.16.1 and more

OVERALL RATINGS
INSTALLS: 40
SUPPORT: Partner Supported

Overview

Reviews

Pricing

Privacy & Security

Support

Installation

Key highlights of the appEscalate issues to on-call teams. Intelligently distribute work to service teams. Awesome notifications and automation

watch Elevator - Smart Issue Assignment video

On-call Rosters & Escalation - Incident Management

Respond to incidents quickly. Communicate effectively.

Create flexible on-call rosters, ensure your issues can always be escalated to the right person.

Configure team shifts for complex on call schedules across the globe

Intelligent Workload Management for Service Teams

Increase the efficiency of your service teams.

Elevator for Jira will automatically assign issues to the correct team member based on workload.

Configure team shifts and set up a globe-spanning support structure.

Flexible Notifications & Automation

Everyone involved is notified of updates immediately via email, Slack and webhooks.

Automate Elevator for Jira through integration with Jira Service Desk or your custom Jira workflows

Supporting media

More details

Winner of Best Newcomer Add-on in Codegeist 2016!

Escalation for Incident Management

Flexible on-call rosters make finding the right person to deal with an incident easy.
Tiered on-call rosters with automated re-escalation ensure incidents are never missed

Intelligent Work Allocation for Teams

Optimise the allocation of work across your team
Evenly distribute work, or target work to a subset of the team.

Ready For the World

Define team shifts to support complex real-world team structures

Notifications

Send per-roster notifications to teams via email groups, slack channels, or Hipchat groups
Individuals can configure their own notification preferences, and can action events from within their notifications

Automation

Integrate Elevator for Jira with Jira Service Desk Automation. Create custom rules to automatically escalate high severity incidents, or auto-assign incoming service requests for your helpdesk
Incorporate Elevator for Jira into your workflows with Jira workflow actions

Resources

Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Version information

Version 3.11.5•for Jira Data Center 9.7.0 - 9.16.1

Release date: May 25th 2024
Summary: Bugfix release
Details: Addresses an issue with displaying the name of the roster in the workflow post function
Payment model: Paid via Atlassian