Fixes bug related to deleted Jira users and leave requests

Fixes bug related to deleted Jira users and leave requests

Compatibility with jira 9.0 & 9.1

Compatibility with jira 9.0 & 9.1

Compatibility with Jira 8.22

Compatibility with Jira 8.22

Jira 8.20.x compatibility

Jira 8.20.x compatibility

Elevator is now compatible with Jira 8.12 & 8.13

Elevator is now compatible with Jira 8.12 & 8.13

Jira 8.11 & datacenter compatability

Fixes a concurrency issue on queued escalations

- Closes active escalations on deleted issues

Escalate to roster matching custom field automation action now excludes deleted rosters

Fixes a UI regression in the escalate issue service desk workflow action

Audit Logs - Jira administrators can now view an audit log of all changes made to Elevator rosters

Group Support for Teams - You can now add a Jira group as a member of a team roster and Elevator will automatically include all members of the group as part of that team

Automation enhancements - We've added a new automation action to route tickets to rosters by matching a selected custom field on the issue to the name of the roster

This release also includes some bug fixes for workflow post functions.

Got any feedback on Elevator for JIRA? We'd love to hear from you, reach out to us at info@saplingvalley.com or raise a request at our Service Desk

- Fixes bug with service desk navigation

- Fixes bug where queued escalations would not close from post function

This version brings compatabiity with Jira 8 and Jira Service Desk 4

Fixes a concurrency issue on queued escalations

- Closes active escalations on deleted issues

- Fixes bug where queued escalations could not close correctly from service desk automation rules

- Fixes bug with service desk navigation

- Fixes bug where queued escalations would not close from post function

We have tweaked the team allocation algorithm to more evenly distribute issues amongst teams of different sizes.

With this release Elevator better handles users who are deleted from the Jira instance

Fixes a bug on the leave request page that could prevent it from rendering correctly

• Fixes permission problems when moving issues across active escalations

Elevator 3.3 is out with some great new features

• Roster Performance Report: You can now export a roster report (in CSV format) that you can use to review and analyse performance of your teams.
• Queueing for Escalation rosters: Previously if there were no users on call for an escalation roster (eg due to shifts or leave) any escalations would fail. Now escalation rosters behave the same as team rosters, if nobody is available then escalations will be queued and once a valid user comes on call the issues will be escalated to them.
• Fixes some issues related to internet explorer 11

The release also includes a few performance improvements

Got any feedback on Elevator for JIRA? We'd love to hear from you, reach out to us at info@saplingvalley.com or raise a request at our Service Desk

• Fixes permission problems when moving issues across active escalations

This release improves the reliability of Elevator in cases where multiple automation rules trigger concurrently on a single issue.

• Fixes a permissions issue when moving issues across projects

• Fixes an issue that could cause escalations to loop after an issue move
• Fixes an issue that could cause the plugin to hang on shutdown

Fixes a bug that prevented users with capital letters in their username creating Leave requests

Fixes an issue where the Acknowledge workflow post function would not change the issue assignee

This release gives all users with Service Desk Agent permissions for a project the ability to action escalations.

- Fixes a bug where the "Complete" Service Desk Action would render as "Acknowledge".

- Fixes a bug with internationalisation of emails

• Restrict user access to Elevator via group based permissions
• Bugfixes

With Elevator version 3 team members can now take time off using our new Leave feature!

When creating their leave request users can select to be absent and not replaced, or they can nominate someone else to take their place while away.

Additionally, with this release the issue experience for Elevator has been localised to Russian

Got any feedback on Elevator? We'd love to hear from you, reach out to us at info@saplingvalley.com or raise a request at our Service Desk

This release squashes some bugs in the roster editing experience

- New workload distribution to allow fixed rotations

- Performance improvements

Elevator now appears as a link in the project sidebar.

Additionally the top menu link can be disabled by setting the dark feature flag 'com.sapling.elevator.disableTopMenu'

We've fixed a bug where workflow post functions could fail to update the issue assignee

Addresses a bug that appears when Jira projects are deleted

This is a special release for everyone out there using Internet Explorer, we've fixed some IE specific quirks.

Some minor UI & UX enhancements. Enjoy!

With the new Roster Schedules page you can now see a consolidated view of all your team's schedules!

Got any feedback on Elevator for Jira? We'd love to hear from you, reach out to us at info@saplingvalley.com or raise a request at our Service Desk

• Automatically acknowledge issues with a new workflow post function
• Fix notification issues under certain Jira schemes

• Fixes a bug where certain database configurations would fail to migrate correctly

Escalation made even better

• Different teams on call at different times of day? Now you can create complex roster using the new shifts feature. Read more in the documentation

Team Workload Management

• We've launched a new roster type that allows you to use Elevator for Jira to intelligently allocate work across teams
• You can choose from a range of workload profiles, from even to targeted workload distribution
• Use custom JQL queries to define the active work for your team
• Set up up a globe-spanning support structure, always have issues automatically flow to the active service team
• Find out more in the documentation

Other Improvements

• Teams and Tiers can now be named.
• We now write to the activity tab for the issue, a great source of data for post incident reviews
• The plugin now sends analytics to help us better understand usage. For further details on this please refer to the documentation

Got any feedback? Reach out to us at info@saplingvalley.com or raise a request at our Service Desk

With this release Jira administrators are able to create rosters regardless of whether they have the "Create Shared Objects" permission set

With this release we've squashed some little bugs that were hiding in the UI.

Got any feedback on Elevator for Jira? We'd love to hear from you, reach out to us at info@saplingvalley.com or raise a request at our Service Desk

Elevator for Jira 2.0.1 is a minor release that adds compatability for Jira Service Desk 3.3

Elevator for Jira release 2.0 is here. New features include:

• Support for additional notification services - Slack and Webhooks
• Completely reworked notifications experience. Notification subscriptions can now be configured per user and per roster.
• Actionable notifications. Now you can acknowledge and complete escalations right from the notifications
• A heap of UI & UX improvements, including a great new setup wizard to help you get started with the plugin
• Support for Jira 7.3

This release of Elevator for Jira delivers Jira Service Desk Automation: 'Then' actions to Escalate, Acknowledge and Complete issues. Check out the details in the documentaton

Not using Service Desk? There's a few improvements in here for you too:

• The 'Elevator' menu item is now 'Rosters'
• Additional timing related information on the issue panel - You can now see the time until an issue is automatically escalated to the next tier, and time intervals now automatically update to stay current
• General improvements to the roster editing experience

Stay tuned for the next release, great new notifications features are on their way!

New in this version:

• When editing an existing roster you can now see your new forecast schedule alongside the previous version of the schedule, helping you line up any roster changes
• Escalate up a tier via the web - Now you can manually escalate to the next tier of a roster via the Elevator for Jira issue panel
• Bug fixes

Jira 7.2 compatability & minor fixes