Customers have installed this add-on in at least 3,044 active instances.
    by META-INF KFTAtlassian Verified
    META-INF KFT is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Server 7.0.0 - 7.2.2 and more versions
    Versions available for JIRA Server 3.12 - 3.13.4
    JIRA Server 4.0 - 6.4.14
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    META-INF KFT supports this add-on.

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    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.

    Email collaboration and email service desk made easy - send and receive emails with support for external users

    Email collaboration and email service desk made easy - send and receive emails with support for external users

    Email issues to anyone in or outside your company

    Notify your contacts when something happens.

    Process incoming emails and save email addresses

    Send issues in email to anyone including email addresses of external users, internal users, issue participants, roles, groups, custom fields. Add issue attachments to the email and comment the issue.

    Send automated notifications to internal or external recipients upon issue events or execution of workflow action. You have full control over your notifications. When, who, what it is all up to you.

    Email This Issue Mail Handler does not only create issues and comments, but sends an auto acknowledment email back to the sender, it saves sender and recipient email addresses to custom fields

    More details

    !!! JIRA Service Desk Integration Available !!!

    Email This Issue (or JETI) helps you keep in touch with all stakeholders inside and outside your company. Send them issues in email in various ways or receive emails from them without having to switch context to an email client.

    JETI turns JIRA to be a better HelpDesk tool and is ideal when you want to fully control JIRA's email capabilities.

    • Compose and dispatch emails manually within JIRA.
    • Configure customizable and flexible Event Notifications or Workflow Post-Functions to keep everyone in synch with changes made to your issues.
    • Process incoming emails and initialize issue fields with data extracted from the emails. Find issues related to emails by field criteria.
    • Attach issue attachments to your email.
    • Create eye candy emails with content of your choice. Email subject, body, from address and comments may include system or custom fields.
    • Follow incoming and outgoing emails related to an issue in a dedicated issue tab panel.

    User reviews

    Sign in to write a review »
    by Pedro Fonseca on 2016-09-26
    This is one the best addon I have worked with.
    Was this review helpful?YesNo
    by Gaj on 2016-06-21
    Great plugin.
    Was this review helpful?YesNo
    by Niklas Gotting on 2016-06-16
    The way JETI provides flexibility when it comes to both outgoing and incoming mail was a necessity for our development of a light weight integration with a third-party support provider, based on JSD and JETI. Our solution includes the following: 1. Customized Templates for mailing, depending on Customer Request Type in JSD. 2. Catching the third-party External Issue ID, from their confirmation mail, using Field Initialization Rules. 3. Updating the right ticket in our JIRA, from follow-up mails using, Issue Lookup Rules. 4. Automatically closing tickets from third party resolution mail using, Workflow Execution Rules. From a general point of view I'm very impressed with both the add-on and the fast and flexible support provided by Tibor. For sure JETI will be instrumental in our operations, extending and improving our JIRA offering to our Customers both internally and externally.
    Was this review helpful?YesNo
    by Support Support on 2016-03-23
    Haven't really used anything else, but JETI definitely resolves our business requirements with its custom template capabilities that JIRA natively lacks. Tibor has been very responsible via email and provided very insightful knowledge to use the tool. Will definitely purchase after the evaluation period and look forward to new features to come in the future!
    1 out of 1 found this review helpful
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    by Automation Agent on 2016-01-20
    0 out of 1 found this review helpful
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    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

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    META-INF KFT is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    META-INF KFT supports Email This Issue. You can visit the support site to get help.

    Get support


    Version 7.0.23 JIRA Server 7.0.0 - 7.2.2 Released 2016-09-14


    Fixes for Inlined images and Service Desk integration



    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Email This Issue via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Email This Issue. You're prompted to log into MyAtlassian. Email This Issue begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Email This Issue versions compatible with your instance, you can look through our version history page.

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