What's new

• OAuth2 authorization supporting Gmail for IMAP and SMTP (OAuth2 Authorizations in Email This Issue )
• (JETI-1601) Support custom email headers in outgoing emails (Contexts )
• (JETI-1743) Store manual email user options in db entities instead of cookies (documentation)
• (JETI-2552) Debug mode in NextGen mail handlers (Next Generation Mail Handlers )
• (JETI-2607) Make javascripts not loading in all Jira pages but only when they're used (positively affects the overall performance of Jira)

What's fixed

• (JETI-2519) Missing Header name field when editing a 'Find issues by JQL' lookup rule
• (JETI-2517) Changelog rendering in templates shows multivalue fields in multiple lines.

Microsoft o365 OAuth2 authorization support is coming in the next version, 8.1.1

What's new

• OAuth2 authorization supporting Gmail for IMAP and SMTP (OAuth2 Authorizations in Email This Issue )
• (JETI-1601) Support custom email headers in outgoing emails (Contexts )
• (JETI-1743) Store manual email user options in db entities instead of cookies (documentation)
• (JETI-2552) Debug mode in NextGen mail handlers (Next Generation Mail Handlers )
• (JETI-2607) Make javascripts not loading in all Jira pages but only when they're used (positively affects the overall performance of Jira)

What's fixed

• (JETI-2519) Missing Header name field when editing a 'Find issues by JQL' lookup rule
• (JETI-2517) Changelog rendering in templates shows multivalue fields in multiple lines.

Microsoft o365 OAuth2 authorization support is coming in the next version, 8.1.1

What's new

• (JETI-2086) Attachment Policy improvements in Notifications and Post functions
• (JETI-2457) SD Mandatory Fields via NextGen Handler
• (JETI-2487) Handle character size limitations in mail handlers
• (JETI-2330) Add Project and Issue Type Pickers with search capabilities
• (JETI-2526) Cluster wide locking for Data Center instances

What's fixed

• (JETI-2333) Deleting the Else condition in the NextGen handler
• (JETI-1753) User, priority, issue type avatars not shown in outgoing emails
• (JETI-2485) Comments added in non-JSD projects with Default visibility are labelled as Restricted
• (JETI-2495) Comments including all email details are added in incorrect format after manual email sending
• (JETI-2500) New customers are always added to request participants
• (JETI-2550) Number field rendering does not work using the general #renderCustomField() macro
• (JETI-2557) Setting max worker threads fail if active threads are running
• (JETI-2583) Error if empty email body for create software project issue

What's new

• (JETI-2086) Attachment Policy improvements in Notifications and Post functions
• (JETI-2457) SD Mandatory Fields via NextGen Handler
• (JETI-2487) Handle character size limitations in mail handlers
• (JETI-2330) Add Project and Issue Type Pickers with search capabilities
• (JETI-2526) Cluster wide locking for Data Center instances

What's fixed

• (JETI-2333) Deleting the Else condition in the NextGen handler
• (JETI-1753) User, priority, issue type avatars not shown in outgoing emails
• (JETI-2485) Comments added in non-JSD projects with Default visibility are labelled as Restricted
• (JETI-2495) Comments including all email details are added in incorrect format after manual email sending
• (JETI-2500) New customers are always added to request participants
• (JETI-2550) Number field rendering does not work using the general #renderCustomField() macro
• (JETI-2557) Setting max worker threads fail if active threads are running
• (JETI-2583) Error if empty email body for create software project issue

We have made Email This Issue compatible with Jira 8.10.0

We have made Email This Issue compatible with Jira 8.10.0

What's new

• (JETI-2473) Bounce email templates should quote original email's body and subject
• (JETI-2421) Improve logging for SMTP Connections
• (JETI-2420) Improve logging for POP/IMAP accounts & Next Gen Incoming Mail log
• (JETI-2330) Add Project and Issue Type Pickers with search capabilities
• (JETI-2335) Description field to contexts

What's fixed

• (JETI-2402) Text file attachment is added to issue description
• (JETI-2491) Base64 images embedded in the template are attached multiple times to the issue (documentation)
• (JETI-2357) Issue attachment selector field not searchable in JQL and changes does not show up in history
• (JETI-2501) Render changed fields in emails sent from Email This Issue Post Function

What's new

• (JETI-2473) Bounce email templates should quote original email's body and subject
• (JETI-2421) Improve logging for SMTP Connections
• (JETI-2420) Improve logging for POP/IMAP accounts & Next Gen Incoming Mail log
• (JETI-2330) Add Project and Issue Type Pickers with search capabilities
• (JETI-2335) Description field to contexts

What's fixed

• (JETI-2402) Text file attachment is added to issue description
• (JETI-2491) Base64 images embedded in the template are attached multiple times to the issue (documentation)
• (JETI-2357) Issue attachment selector field not searchable in JQL and changes does not show up in history
• (JETI-2501) Render changed fields in emails sent from Email This Issue Post Function

What's new

• Hi, ¡Hola, Hallo, Ciao, Salut, Szia, привет, Cześć - The complete UI is now available in 8 languages!
• (JETI-2384) Preview templates right from the editor
• (JETI-2344) New top level menu structure
• (JETI-2354) Create Issue Action in Next-Gen handler's Issue Found section

What's fixed

• (JETI-1768) External email senders received notification on their own email
• (JETI-2034) Customer Notification emails contain links to attachments in Jira instead of the Customer portal
• (JETI-2360) Public comments that are added by the defautl reporter should not stop SLAs
• (JETI-2380) You don't have permission to invite customers to this Service Desk
• (JETI-2064) Tables are rendered into templates without borders
• (JETI-2023) Comment gets added to the manual email body in invalid format
• (JETI-2385, JETI-1885) Images pasted into the manual email editor did not show up correctly in comments and Email Log
• (JETI-2453) Permissions for Sending Emails Manually, roles and groups are combined incorrectly

What's new

• Hi, ¡Hola, Hallo, Ciao, Salut, Szia, привет, Cześć - The complete UI is now available in 8 languages!
• (JETI-2384) Preview templates right from the editor
• (JETI-2344) New top level menu structure
• (JETI-2354) Create Issue Action in Next-Gen handler's Issue Found section

What's fixed

• (JETI-1768) External email senders received notification on their own email
• (JETI-2034) Customer Notification emails contain links to attachments in Jira instead of the Customer portal
• (JETI-2360) Public comments that are added by the defautl reporter should not stop SLAs
• (JETI-2380) You don't have permission to invite customers to this Service Desk
• (JETI-2064) Tables are rendered into templates without borders
• (JETI-2023) Comment gets added to the manual email body in invalid format
• (JETI-2385, JETI-1885) Images pasted into the manual email editor did not show up correctly in comments and Email Log
• (JETI-2453) Permissions for Sending Emails Manually, roles and groups are combined incorrectly

What's new

• (JETI-2213) Add email attribute based filter action in next-gen handlers (documentation)
• (JETI-2198) Add Bouncing capability in next-gen handlers (documentation)
• (JETI-2345) Email Address Whitelisting/Blacklisting Filter in next-gen handlers (documentation)
• (JETI-1837) Configure from which email fields new customers will be created in next-gen handlers (documentation)
• (JETI-2398) Multi-purpose, generic comment rendering macro in email templates (documentation)
• (JETI-2373) Multipart email structure supporting standard email formats, fix for iOS Mail App problem (requires SMTP Connections configured in Email This Issue)
• Jira 8.8.0 compatibility

What's fixed

• (JETI-2270) Mail Handlers could not be created in Firefox browser
• (JETI-2342) Completion of URLs in the Template Editor for mailto and tel protocols
• (JETI-2365) Not all recipients are saved in next-gen handlers
• (JETI-2393) Classic Mail Handler details show language resource keys instead of names

What's new

• (JETI-2213) Add email attribute based filter action in next-gen handlers (documentation)
• (JETI-2198) Add Bouncing capability in next-gen handlers (documentation)
• (JETI-2345) Email Address Whitelisting/Blacklisting Filter in next-gen handlers (documentation)
• (JETI-1837) Configure from which email fields new customers will be created in next-gen handlers (documentation)
• (JETI-2398) Multi-purpose, generic comment rendering macro in email templates (documentation)
• (JETI-2373) Multipart email structure supporting standard email formats, fix for iOS Mail App problem (requires SMTP Connections configured in Email This Issue)
• Jira 8.8.0 compatibility

What's fixed

• (JETI-2270) Mail Handlers could not be created in Firefox browser
• (JETI-2342) Completion of URLs in the Template Editor for mailto and tel protocols
• (JETI-2365) Not all recipients are saved in next-gen handlers
• (JETI-2393) Classic Mail Handler details show language resource keys instead of names
• Fix for license validation

What's new

• (JETI-2294) Support for User Anonymization / GDRP (documentation)
• (JETI-2316) Mail Accoun supports IMAP folders (documentation)
• (JETI-1698) Support for Jira Text Editor in the email screen
• (JETI-2083) Compatibility with latest version of JEditor
• (JETI-2318) Allow setting javamail properties for Mail Accounts via Jira startup options
• (JETI-2326) Add email address exclusion to Save Senders and Recipients action (documentation)
• (JETI-1818) Allow saving recipients from To or CC in Save Recipients action (documentation)

What's fixed

• (JETI-2341) Embedded images of incoming emails are not displayed in email audit log
• (JETI-2346) Browse Users Global permission not considered when searching for recipients

What's new

• (JETI-2294) Support for User Anonymization / GDRP (documentation)
• (JETI-2316) Mail Accoun supports IMAP folders (documentation)
• (JETI-1698) Support for Jira Text Editor in the email screen
• (JETI-2083) Compatibility with latest version of JEditor
• (JETI-2318) Allow setting javamail properties for Mail Accounts via Jira startup options
• (JETI-2326) Add email address exclusion to Save Senders and Recipients action (documentation)
• (JETI-1818) Allow saving recipients from To or CC in Save Recipients action (documentation)

What's fixed

• (JETI-2341) Embedded images of incoming emails are not displayed in email audit log
• (JETI-2346) Browse Users Global permission not considered when searching for recipients

What's new

• IMAP/POP mail account management directly in the app (documentation)
• Brand new, easier configurable Mail Handler (documentation, comparision, tutorial)
• Backup/restore app settings (documentation, tutorials)
• Attach the original incoming email to the issue in eml format (Next-gen handler)

We worked hard on this release. See the complete release notes here.

What's new

• IMAP/POP mail account management directly in the app (documentation)
• Brand new, easier configurable Mail Handler (documentation, comparision, tutorial)
• Backup/restore app settings (documentation, tutorials)
• Attach the original incoming email to the issue in eml format (Next-gen handler)

We worked hard on this release. See the complete release notes here.

What's new

• (JETI-1896) Attach files to emails sent from the issue navigator (documentation)
• (JETI-2100) Service Desk Customer Notification on Customer Visible Status changes (documentation)
• (JETI-2043) API improvements, statistics of emails related to issues (documentation)

What's fixed

• (JETI-2110) HTML/XML tags in incoming TEXT emails are lost
• (JETI-2142) Invalid mail item blocks SMTP connection to deliver the items on the outgoing mail queue
• (JETI-2080) Field Rule does not use correct encoding in field mapping
• (JETI-1940) Suppress "Unable to parse incoming In-Reply-To header appears in the log."
• (JETI-1933) Attachment duplication patterns cannot be deleted, if there are too many

What's new

• (JETI-1896) Attach files to emails sent from the issue navigator (documentation)
• (JETI-2100) Service Desk Customer Notification on Customer Visible Status changes (documentation)
• (JETI-2043) API improvements, statistics of emails related to issues (documentation)

What's fixed

• (JETI-2110) HTML/XML tags in incoming TEXT emails are lost
• (JETI-2142) Invalid mail item blocks SMTP connection to deliver the items on the outgoing mail queue
• (JETI-2080) Field Rule does not use correct encoding in field mapping
• (JETI-1940) Suppress "Unable to parse incoming In-Reply-To header appears in the log."
• (JETI-1933) Attachment duplication patterns cannot be deleted, if there are too many

What's fixed

• (JETI-2137) Duplicate notifications on comments in Service Desk projects

What's fixed

• (JETI-2137) Duplicate notifications on comments in Service Desk projects

What's new

• (JETI-2113) Modify email subject in email screen based on the selected template
• (JETI-2051) Execute workflow transitions by ID in Field Rules

What's fixed

• (JETI-2127) Emails sent by customers are not added to Service Requests if handler is configured to always add internal comments
• (JETI-2078) Attachments not displaying correctly if added as a thumbnail, and thumbnails are disabled
• (JETI-2079) Not every recipient email addresses are converted to users in the Email Log/Emails tab
• Email Priority in workflow post function shows the saved values

What's new

• (JETI-2113) Modify email subject in email screen based on the selected template
• (JETI-2051) Execute workflow transitions by ID in Field Rules

What's fixed

• (JETI-2127) Emails sent by customers are not added to Service Requests if handler is configured to always add internal comments
• (JETI-2078) Attachments not displaying correctly if added as a thumbnail, and thumbnails are disabled
• (JETI-2079) Not every recipient email addresses are converted to users in the Email Log/Emails tab
• Email Priority in workflow post function shows the saved values

What's new

• (JETI-1744) SMTP Message Size Limit - add warning to manual emails or prevent sending (documentation)
• (JETI-1747) Add support for searching issue using JQL in templates (documentation)
• (JETI-1916) Add attachment icon in email tab of the activity view
• Improved Date formatting methods

What's fixed

• (JETI-2052) Support custom fields with the same name in the recipient selector
• (JETI-2027) Attach files so that they can be previewed before download
• (JETI-1391) Not triggering JSD automation rules when comments are added via email
• Double quotes replaced with single quotes in Subject field of the templates.

What's new

• (JETI-1744) SMTP Message Size Limit - add warning to manual emails or prevent sending (documentation)
• (JETI-1747) Add support for searching issue using JQL in templates (documentation)
• (JETI-1916) Add attachment icon in email tab of the activity view
• Improved Date formatting methods

What's fixed

• (JETI-2052) Support custom fields with the same name in the recipient selector
• (JETI-2027) Attach files so that they can be previewed before download
• (JETI-1391) Not triggering JSD automation rules when comments are added via email
• Double quotes replaced with single quotes in Subject field of the templates.

What's New:

• Compatibility with Jira 8.3

What's Fixed:

• (JETI-2090) Memory leak in Velocity API
• (JETI-2091) Attachments not shown in comments added when sending manual emails
• (JETI-2089) Exception when sending autoreply emails using synchronous mail delivery
• (JETI-2092) The description for Issue Attachment Selector custom field is missing

What's New:

• Compatibility with Jira 8.3

What's Fixed:

• (JETI-2090) Memory leak in Velocity API
• (JETI-2091) Attachments not shown in comments added when sending manual emails
• (JETI-2089) Exception when sending autoreply emails using synchronous mail delivery
• (JETI-2092) The description for Issue Attachment Selector custom field is missing

What's New:

• (JETI-1894) Render Customer Visible Status in templates #renderCustomerVisibleStatus($!issue)
• (JETI-2038) Allow rendering custom fields by its name alternatively to the field keys
• (JETI-2060) Add Fingerprint header to emails sent via SMTP Connections configured in Email This Issue
• (JETI-2071) Improve Manual Email Default settings to set comment visiblity to SD Public or Internal

What's Fixed:

• (JETI-1910) BCC recipients cannot be set in Manual Email Defaults
• (JETI-2047) Attachments are broken in emails sent via SMTP in Email This Issue
• (JETI-2056) Transitions incorrectly executed upon manual email sending
• (JETI-2066) Reply emails starting with the split regex expression are not processed
• (JETI-2072) Template macros are visible in rendered email (Velocity threading problem)

What's New:

• (JETI-1894) Render Customer Visible Status in templates #renderCustomerVisibleStatus($!issue)
• (JETI-2038) Allow rendering custom fields by its name alternatively to the field keys
• (JETI-2060) Add Fingerprint header to emails sent via SMTP Connections configured in Email This Issue
• (JETI-2071) Improve Manual Email Default settings to set comment visiblity to SD Public or Internal

What's Fixed:

• (JETI-1910) BCC recipients cannot be set in Manual Email Defaults
• (JETI-2047) Attachments are broken in emails sent via SMTP in Email This Issue
• (JETI-2056) Transitions incorrectly executed upon manual email sending
• (JETI-2066) Reply emails starting with the split regex expression are not processed
• (JETI-2072) Template macros are visible in rendered email (Velocity threading problem)

What's New:

• (JETI-322) Support multiple SMTP servers
• (JETI-1618) Add manual email as comment in the service desk request: Public or Internal comment
• (JETI-1652) Email preview shows a warning if no recipients have been selected
• (JETI-1681) Allow the use of regular expressions in the Email Address Exclusion field
• (JETI-2048) Split Regex for New Issues in the mail handler
• (JETI-1511) Show Field Rule Regex matches in green in Test Mode
• (JETI-1599) Add comments using Field Fules

What's Fixed:

• (JETI-1599) Short email addresses are not correctly recognized as email addresses
• (JETI-1971) Distribution list causes Velocity error in the notification screens

What's New:

• (JETI-322) Support multiple SMTP servers
• (JETI-1618) Add manual email as comment in the service desk request: Public or Internal comment
• (JETI-1652) Email preview shows a warning if no recipients have been selected
• (JETI-1681) Allow the use of regular expressions in the Email Address Exclusion field
• (JETI-2048) Split Regex for New Issues in the mail handler
• (JETI-1511) Show Field Rule Regex matches in green in Test Mode
• (JETI-1599) Add comments using Field Fules

What's Fixed:

• (JETI-1599) Short email addresses are not correctly recognized as email addresses
• (JETI-1971) Distribution list causes Velocity error in the notification screens

What's New:

• (JETI-1845) Configure Context with an optional Reply-to address besides From Address
• Bounce Filter Rules add an entry to Mail Handler Log

What's Fixed:

• (JETI-1812) "Organizations" field doesn't show in JETI Email Template
• (JETI-1852) Organization members don't get notification when a shared issue is created
• Minor Jira8 compatibility problem (Bulk email sending, issue screen)

What's New:

• (JETI-1845) Configure Context with an optional Reply-to address besides From Address
• Bounce Filter Rules add an entry to Mail Handler Log

What's Fixed:

• (JETI-1812) "Organizations" field doesn't show in JETI Email Template
• (JETI-1852) Organization members don't get notification when a shared issue is created
• Minor Jira8 compatibility problem (Bulk email sending, issue screen)

This version contains changes necessary to support the latest and greatest Jira versions.

This version contains changes necessary to support the latest and greatest Jira versions.

What's Fixed

• (JETI-1802) Request Created Notification not sent to customers
• (JETI-1852) Organization members don't get notification when a shared issue is created
• (JETI-1935) Offset in portal ID in emails
• (JETI-1937) Notification with JQL conditions may not be sent correctly for Service Desk projects
• (JETI-1833) Service Desk fields not rendered correctly in emails
• (JETI-1922) Multiline text fields are rendered without line breaks

What's Fixed

• (JETI-1802) Request Created Notification not sent to customers
• (JETI-1852) Organization members don't get notification when a shared issue is created
• (JETI-1935) Offset in portal ID in emails
• (JETI-1937) Notification with JQL conditions may not be sent correctly for Service Desk projects
• (JETI-1833) Service Desk fields not rendered correctly in emails
• (JETI-1922) Multiline text fields are rendered without line breaks

What's New

• (JETI-1813) Add email Sender's Name as Display Name of new customers
• (JETI-1907) Access ComponentAccessor in templates
• (JETI-1927) FIeld rules to set multiple values in Components

What's Fixed

• (JETI-1925) Email is automatically sent when change to new scren or old screen

What's New

• (JETI-1813) Add email Sender's Name as Display Name of new customers
• (JETI-1907) Access ComponentAccessor in templates
• (JETI-1927) FIeld rules to set multiple values in Components

What's Fixed

• (JETI-1925) Email is automatically sent when change to new scren or old screen

What's New

• Data Center compatible version

What's Fixed

• Field Context menu problem
• Better handling of errors uploading attachment from email

Fixed: field rule drop-down menus

What's New

• (JETI-1911) Sender and JQL Conditions in Field Rules
• (JETI-1787) Conditional processing and auto-responding of emails
• (JETI-1815) Support more custom fields to set from email
• (JETI-1905) Execute workflow transitions when sending emails
• (JETI-1919) Limitation on the maximum number of mail items in the mail queue

What's Fixed

• (JETI-1903) Safe shutdown of internal threadpools
• (JETI-1915) Mail Handler logging reduced

What's New

• (JETI-1892) Support event type names in templates
• (JETI-1864) Conditions in Customer Notifications

What's Fixed

• (JETI-1863) Notification sent to Reporter although removed from the "Notification"
• (JETI-1883) JIRA font changes when in the plugin configuration pages

What's New

• (JETI-12) Create custom Distribution Lists and use them as recipients

What's Fixed

• Recipient Picker does not complete the search for recipients
• (JETI-1881) New mail handler is created automatically, if the configured project is deleted
• (JETI-1849) Template preview does not display a warning if issue key is not provided

What's New

• (JETI-1435) Improved recipient selector component (results more precise selection of recipients and in faster load of screens)
• (JETI-1850) New conditions in notifications (type of actor and visibility of comments)
• (JETI-1715) Rich text editor embedded instead of loading from CDN
• (JETI-1826) New options in setting CC recipients in Customer Notifications
• (JETI-1864) New comment visibility option in Service Desk mail handlers

What's Fixed

• (JETI-1700) Multi-line text fields not rendered correctly in HTML emails.
• (JETI-1831) Email Address Exclusion inaffective when saving users to user picker fields
• (JETI-1863) Customer notifications sent to Reporter even if Reporter is not selected (Note: Important to edit-and-save all Customer Notifications)
• (JETI-1870) Wiki markup formatting lost in emails sending list of issues
• (JETI-1873) Validation of Context when both Template and Body Initializer Template were empty

What's New

• (JETI-1791) Support To and Cc recipients separately in Field Rules.
• (JETI-1810) Support for My changes: Do not notify me in workflow post functions.
• (JETI-1829) Make comments available in email templates used by JETI post function
• (JETI-1832) Improve logging of field rule processing
• (JETI-1835) Enable Browser Spell Check in Rich Text Editor
• Updated version of the Rich Text Editor

What's Fixed

• (JETI-1792) Editing internal comment then switching to external sends both to customer
• (JETI-1817) SD notification handler fails JQL filtering
• (JETI-1822) Email log not populated on subtasks correctly
• (JETI-1827) ClassCastException IMAPMessage casting to MimeBodyPart
• (JETI-1572) #renderComment() not working

What's New

• Disable links and icons/avatars in templates

What's Fixed

• (JETI-1803) Sending individual emails with empty to fails
• (JETI-1792) Editing internal comment then switching to external sends both to customer
• (JETI-1790) Newly created customers are not set as reporter
• (JETI-1788) Empty Field Returns current time when using jira date formatter

What's New

• (JETI-1607) Email a list of issues from the issue navigator
• (JETI-1772) Send separate emails to individual recipients

What's Fixed

• (JETI-1793) "Mail as me" is overridden by the Context's From Address and Sender Name
• (JETI-1739) jEditor image links are not correct

What's New

• (JETI-1786) Improved validation of Context: do not allow duplicate scope

What's Fixed

• (JETI-1784) Attachment selector field loses value
• Reply emails missing from Audit Log

What's New

• (JETI-1780) Refer to issue fields in Field Rule Regular Expressions

• (JETI-1712) Automated purge of Mail Log Entries
• New app logo and icon

What's Fixed

• (JETI-1779) Customer recognition fails when customer is member of Organization
• (JETI-1773) "commented by" added for Service Desk Customers commenting via email
• (JETI-1781) Comment properties fixed in Service Desk (internal, public)

What's New

• (JETI-1614) Ability to manually delete emails from email audit log (automated purge of email log comes soon)

What's Fixed

• (JETI-1771) MD5 filtering crashes with Microsoft SQL

What's New

• (JETI-1663) Use Organizations as Email Recipients in Service Desk
• (JETI-1695) Share requests with Customer Organization
• (JETI-1746) Attachment Duplication Filter will reduce noise caused by signature images added from emails
• (JETI-1757) Simplified Mail Handler Configuration by automatically added default mail handlers
• (JETI-1736) Add support for Timezone in rendering date values in templates
• (JETI-1064) Support for Kepler Regex Field as recipient

What's Improved

• (JETI-1764) Service Desk Handlers: Issue Type Optional
• (JETI-1642) Custom Fields as recipients in Service Desk Customer Notifications
• (JETI-1754) Differentiate agents and collaborators in a better way
• (JETI-1763) Improved logging in notifications
• (JETI-1673) Msg attachment cannot be saved and opened
• (JETI-1737) Msg Attachments are converted to EML

What's Fixed

• (JETI-1716) renderUser creates broken link
• (JETI-1726) Jira API errors are added to the email
• Mail Handlers somezimes creating issues instead of comments

• New: Specify how to treat emails from unknown senders
• New: Specify how to treat emails referencing existing issues sent by Service Desk Customers the issues are not shared with
• New: Set email importance header (X-Priority) in outgoing emails
• New: URL Encoding support in Email Templates to render URLs with parameters
• Fixed: Epic Links were not set if email sender was a non-Jira user

• Improved: SD Event handling when inbound emails with attachments comment requests
• Fixed: Email reply without templates

• New: Select a template in the Context to use when replying to an email
• Fixed: Email rendering problems with builtin velocity macros
• Fixed: Send attachments added during workflow transitions
• Fixed: Email body not saved in Email Audit Log in certain cases
• Fixed: Issue type and priority icons in emails

• New: Render nFeed fields in email templates, use NFeed User field as recipients
• Fixed: error in event notifications
• Fixed: changelog filters for certain issue fields

• JETI-1667: Fixed - Changelog filter did not match field names correctly due to changes in Jira API
• JETI-1610: Fixed - Set Epic links using field rules
• JETI-1666: Improved - Bulk exclude user groups from recipients list. Useful if thousands of groups are synced from AD/LDAP
• JETI-1670: Improved - Fine grained control of how attachments are disabled / enabled globally

Many additional issues have been fixed in this version

• JETI-1587: Fixed - Email fields not rendered correctly under some circumstances
• Improvement: Configure Mail Handler with how to treat emails sent from Jira instances
• Improvement: Configure Mail Handler to ignore email headers when looking up issues for emails. This is useful to avoid the confusing situation of sending an email without issue key in the subject and still commenting seemingly unrelated issues.

• JETI-1651: Fixed - HTML tags in comments
• JETI-1516: Improved - Internal Jira users (agents, collaborators) are not added as request participants
• JETI-1637: Fixed - Contexts with JQL are resolved incorrectly when Customers add comment via the portal
• JETI-1639: Fixed: EmailService OSGi API component
• JETI-1643: Improved - Enable/Disable notifications
• JETI-1646: Improved - Public Comment Added notifications are sent when comments are added during an issue operation or workflow transition

• JETI-1479 Fixed: Issue icons added as attachments
• JETI-1594 Fixed: Empty notification to customers on internal comments
• JETI-1603 Fixed: Avatars rendering in emails and email log
• JETI-1522 Improved: Retention of HTML format in Wiki markup renderers
• JETI-1591 Improved: Render list of worklogs in email templates
• JETI-1593 Improved: Customer notification on their on changes and option to override this
• Improved: Request Participant handling
• Improved: Email log shows event name

• [JETI-1522] Convert HTML Emails to Wiki Markup
• [JETI-1518] New Mail Handler Strategy: Create Issues and Log Emails (do not add comments)
• [JETI-1581] Fixed: Reply function does not prefill email body
• [JETI-1588] Fixed: Mail Handler Error Clear All entries
• [JETI-1600] Fixed: Plain text file attached to emails
• [JETI-1602] Fixed: Changelog filter on Components in event notifications

• [JETI-1548] - Workflow postfunctions with JQL not working when Customers create issues via the portal
• [JETI-1555] - Incoming email attachments of inlined images not linked in email log
• [JETI-1559] - Email tab to prevent CSS vulnarability

• Render existing templates in other templates, forget duplicate template code
• Email Body initialization is applied when replying or forwaring emais manually
• Removed error log for Jira instances not using Service Desk
• Render public comments in email

Major improvements

• New email template themes for issue event and customer notifications
• Rich text editor to edit your templates and to send manual emails. No need for JEditor any longer to send rich emails.
• Event notifications improved
  • Separated, fully customizable Service Desk Customer Notifications
  • send separate emails using different email templates to different recipients.
• Further streamlined user interface

Further improvements

• Configurefrom addresses for manual emails
• Render Jira Service Desk and Jira Software information in emails (such as Request Type, SLAs, Epic Link, Sprints etc)
• Asynchronous event processing that does not block users and improves scalability
• New top level menu "Emails" to access to Email This Issue configuration pages

New features and improvements

• [JETI-1425] - Choose service desk request type in Mail Handler
• [JETI-1440] - Access to issue entity properties in templates
• [JETI-1443] - Show email tab in readonly mode

Fixes

• [JETI-1252] - Email This Issue-Screen shows Wiki-toolbar
• [JETI-1436] - If reporter is in CC of a reply, he/she gets added to the Request Participants

New features and improvements

• [JETI-1425] - Choose service desk request type in Mail Handler
• [JETI-1440] - Access to issue entity properties in templates
• [JETI-1443] - Show email tab in readonly mode

Fixes

• [JETI-1252] - Email This Issue-Screen shows Wiki-toolbar
• [JETI-1436] - If reporter is in CC of a reply, he/she gets added to the Request Participants

New features and improvements

• [JETI-1307] - Service Desk handler to create customers upon sending reply emails
• [JETI-1363] - Add complete email body to email audit log
• [JETI-1399] - Service Desk notifications: custom templates for Customers Created, Participants Added events.
• [JETI-1402] - Allow setting multiple labels with a single field rule
• Streamlined user interface in configuration screen

Fixes

• [JETI-1223] - Alert appears when navigating away from the Templates admin page
• [JETI-1405] - $changelogauthor referenced incorrectly

New features and improvements

• [JETI-1307] - Service Desk handler to create customers upon sending reply emails
• [JETI-1363] - Add complete email body to email audit log
• [JETI-1399] - Service Desk notifications: custom templates for Customers Created, Participants Added events.
• [JETI-1402] - Allow setting multiple labels with a single field rule
• Streamlined user interface in configuration screen

Fixes

• [JETI-1223] - Alert appears when navigating away from the Templates admin page
• [JETI-1405] - $changelogauthor referenced incorrectly

• [JETI-1369] - Show attachments in Email Preview
• [JETI-1345] - Notify Request participants
• [JETI-1352] - Support users with spaces in their user names
• [JETI-1364] - Expose change items from the changelog to the templates
• [JETI-1384] - Reply to emails created the issue should render the subject according to templates
• [JETI-1356] - Can't create a template with private comments

• [JETI-848] - JETI mail handler renames .msg file attachments without extension
• [JETI-907],[JETI-1367] - Special characters as garbeld when using Split Regex
• [JETI-1240] - Unable to send mail: Jira user name / full name not recognized as Jira user
• [JETI-1241] - Set participant fields before sending a reply email
• [JETI-1290] - URL to configuration are broken
• [JETI-1353] - Jira Email This Issue Filter Feature gives 500 Error
• [JETI-1357] - E-mail comments shown as internal (with setting "Always add comments visible to Customers")
• [JETI-1362] - Set Channel to Email in Service Desk

• [JETI-1369] - Show attachments in Email Preview
• [JETI-1345] - Notify Request participants
• [JETI-1352] - Support users with spaces in their user names
• [JETI-1364] - Expose change items from the changelog to the templates
• [JETI-1384] - Reply to emails created the issue should render the subject according to templates
• [JETI-1356] - Can't create a template with private comments

• [JETI-848] - JETI mail handler renames .msg file attachments without extension
• [JETI-907],[JETI-1367] - Special characters as garbeld when using Split Regex
• [JETI-1240] - Unable to send mail: Jira user name / full name not recognized as Jira user
• [JETI-1241] - Set participant fields before sending a reply email
• [JETI-1290] - URL to configuration are broken
• [JETI-1353] - Jira Email This Issue Filter Feature gives 500 Error
• [JETI-1357] - E-mail comments shown as internal (with setting "Always add comments visible to Customers")
• [JETI-1362] - Set Channel to Email in Service Desk

• Images are properly inlined in the outgoing emails (JETI-1331, JETI-1303, JETI-1338, JETI-1339, JETI-1344)
• Service Desk Request Participants are added before the issue is created (JETI-1241)

• Images are properly inlined in the outgoing emails (JETI-1331, JETI-1303, JETI-1338, JETI-1339, JETI-1344)
• Service Desk Request Participants are added before the issue is created (JETI-1241)

JETI-1315

JETI-1313

JETI-1315

JETI-1313

New Feature

• [JETI-1242] - Reply, reply All, forward should add email attributes to body text
• [JETI-1287] - Notify Component Lead

Improvement

• [JETI-430] - Remove multiple blank lines - option for mailimport
• [JETI-1243] - Initialize user picker fields from email by user's full name
• [JETI-1251] - If customer sends attachments in email, share them on the portal
• [JETI-1261] - Support attachments in event notifcation change log filter
• [JETI-1286] - Support multi-language templates, i18n
• [JETI-1292] - Fix parsing In-Reply-To email header

Bug

• [JETI-1237] - Sections cannot be collapsed
• [JETI-1255] - Email sending hangs on very large emails
• [JETI-1269] - Issue transition postfunction no longer working
• [JETI-1270] - Email template continuously displaying error in logs

New Feature

• [JETI-1242] - Reply, reply All, forward should add email attributes to body text
• [JETI-1287] - Notify Component Lead

Improvement

• [JETI-430] - Remove multiple blank lines - option for mailimport
• [JETI-1243] - Initialize user picker fields from email by user's full name
• [JETI-1251] - If customer sends attachments in email, share them on the portal
• [JETI-1261] - Support attachments in event notifcation change log filter
• [JETI-1286] - Support multi-language templates, i18n
• [JETI-1292] - Fix parsing In-Reply-To email header

Bug

• [JETI-1237] - Sections cannot be collapsed
• [JETI-1255] - Email sending hangs on very large emails
• [JETI-1269] - Issue transition postfunction no longer working
• [JETI-1270] - Email template continuously displaying error in logs

New features or improvements

• [JETI-1191] - Show entries in email tab with columns instead of rows
• [JETI-1104] - Show attachment links in the email tab
• [JETI-1220] - Allow field rules work on sender's name
• [JETI-1225] - Support setting Security Level in issues created from email
• [JETI-1256] - Allow admins to hide issue fields or custom fields in the issue panel

Bugs

• [JETI-1260] - Exclude custom field not saved
• [JETI-1265] - SQL error when i try to delete a Mail Handler Context if there are error logs

New features or improvements

• [JETI-1191] - Show entries in email tab with columns instead of rows
• [JETI-1104] - Show attachment links in the email tab
• [JETI-1220] - Allow field rules work on sender's name
• [JETI-1225] - Support setting Security Level in issues created from email
• [JETI-1256] - Allow admins to hide issue fields or custom fields in the issue panel

Bugs

• [JETI-1260] - Exclude custom field not saved
• [JETI-1265] - SQL error when i try to delete a Mail Handler Context if there are error logs

New Features and improvements

• [JETI-864] - Support CRM Email field for as preselected recipient
• [JETI-1176] - Filter attachments by file name patterns
• [JETI-1186] - Integration with Jira CRM
• [JETI-1189] - Configure default comment visiblity (Internal or Public) when commenting via email
• [JETI-1195] - Support Label custom field type in Field Rules
• [JETI-1199] - Support Issue Lookup rules based on Jira Issue
• [JETI-794] - Resend link in email log entry
• [JETI-1187] - How to re-send a JETI email with same content as previously sent email
• [JETI-1201] - JETI Mail Handler with Jira Service Desk Request Types

Bugs

• [JETI-1161] - preview
• [JETI-1177] - Attachment selector custom field type shows error in configuration page
• [JETI-1206] - Override issue lookup fails on Labels

New Features and improvements

• [JETI-864] - Support CRM Email field for as preselected recipient
• [JETI-1176] - Filter attachments by file name patterns
• [JETI-1186] - Integration with Jira CRM
• [JETI-1189] - Configure default comment visiblity (Internal or Public) when commenting via email
• [JETI-1195] - Support Label custom field type in Field Rules
• [JETI-1199] - Support Issue Lookup rules based on Jira Issue
• [JETI-794] - Resend link in email log entry
• [JETI-1187] - How to re-send a JETI email with same content as previously sent email
• [JETI-1201] - JETI Mail Handler with Jira Service Desk Request Types

Bugs

• [JETI-1161] - preview
• [JETI-1177] - Attachment selector custom field type shows error in configuration page
• [JETI-1206] - Override issue lookup fails on Labels

• [JETI-1094] - My Internal comments are send to me
• [JETI-1136] - Whitespace support in emails addresses fields
• [JETI-1142] - 500 error when attempting to Email This Issue from Issue View Screen
• [JETI-1152] - JQL ignored when adding Email This Issue as a post-function
• [JETI-1126] - Assignee not set after component set by JETI
• [JETI-1159] - Email This Plugin module breaks Jira native attachment link functionality.

• [JETI-1094] - My Internal comments are send to me
• [JETI-1136] - Whitespace support in emails addresses fields
• [JETI-1142] - 500 error when attempting to Email This Issue from Issue View Screen
• [JETI-1152] - JQL ignored when adding Email This Issue as a post-function
• [JETI-1126] - Assignee not set after component set by JETI
• [JETI-1159] - Email This Plugin module breaks Jira native attachment link functionality.

Exception if event type is removed (JETI-1128)

Exception if event type is removed (JETI-1128)

• [JETI-1110] - Unable to Import Any Emails After Updating to 6.3.0.13
• [JETI-1112] - Change the mail handler to JETI does not work with Jira 7.1

• [JETI-1110] - Unable to Import Any Emails After Updating to 6.3.0.13

• [JETI-463] - Group event notifications: add multiple events to the same notificaiton to minimize configuration overhead
• [JETI-956] - Limit event notifications to changed fields: conditional notifications based on changed fields
• [JETI-1056] - Provide a helper method to insert a link to the portal view of an issue in an email template: add links to an issue in the customer portal
• [JETI-1102] - Support for 4-byte unicode characters (emoticons) in mail handler
• [JETI-1103] - Event name resolution fails if event type is removed

• [JETI-463] - Group event notifications: add multiple events to the same notificaiton to minimize configuration overhead
• [JETI-956] - Limit event notifications to changed fields: conditional notifications based on changed fields
• [JETI-1056] - Provide a helper method to insert a link to the portal view of an issue in an email template: add links to an issue in the customer portal
• [JETI-1102] - Support for 4-byte unicode characters (emoticons) in mail handler
• [JETI-1103] - Event name resolution fails if event type is removed

Configure event notifications to ignore "My changes" profile settings (JETI-513)

Configure event notifications to ignore "My changes" profile settings (JETI-513)

Improvements

• [JETI-1044] - Support Blacklist of recipients
• [JETI-1053] - Save sender name additionally to sender email address
• [JETI-1059] - Mail Handler error handling improvement

Bug fixes

• [JETI-1033] - Clicking on attachnment names does not select them in the email screen
• [JETI-1049] - JETI breaks other plugins Codemirror elements

Improvements

• [JETI-1044] - Support Blacklist of recipients
• [JETI-1053] - Save sender name additionally to sender email address
• [JETI-1059] - Mail Handler error handling improvement

Bug fixes

• [JETI-1033] - Clicking on attachnment names does not select them in the email screen
• [JETI-1049] - JETI breaks other plugins Codemirror elements

• REST and OSGi API - integrate JETI with other addons or with remote services
• Options to show email audit log tab: Display Always, Display for permitted users, Hide Always (JETI-1023)
• Email log search bug fixed (JETI-1025)

• REST and OSGi API - integrate JETI with other addons or with remote services
• Options to show email audit log tab: Display Always, Display for permitted users, Hide Always (JETI-1023)
• Email log search bug fixed (JETI-1025)

JETI-1018

JETI-1018

• Notification on limited visibility comments
• Canned Responses on MS SQL

• Notification on limited visibility comments
• Canned responses on MS SQL

• Canned responses on MS SQL server (JETI-1006)
• "Send with me as sender" option in audit log (JETI-1002)

JETI-997

JETI-997

• JQL Condition in post-function fixed (JETI-994)
• Exception handling in regexp testing fixed (JETI-986)
• Template criteria column data type in MS SQL Server fixed (JETI-995)
• NPE handling in mail handler (JETI-998)
• Comments with empty or whitespace body not added (JETI-985)

• JQL Condition in post-function fixed (JETI-994)
• Exception handling in regexp testing fixed (JETI-986)
• Template criteria column data type in MS SQL Server fixed (JETI-995)
• NPE handling in mail handler (JETI-998)
• Comments with empty or whitespace body not added (JETI-985)

• Performance improvement in many screens (JETI-937)

• Checking Subject length in Audit Log Entry
• Performance improvements in various screens (JETI-937)

• email operations and screens made better responding (JETI-937)
• reset personal preferences to default settings (JETI-821)

• This version is based on version 6.3.0.3 and adds Jira 7 compatibility
• please test it first in your test environment

• Attachment Selector Custom Field Type to allow as a first in a series of custom fields (JETI-898, Documentation)
• Mail Handler can add issues to epics (JETI-681, Documentation)
• Improved BCC support in event notifications (JETI-879)
• BCC is shown in Email log (JETI-918)
• Personal preferences can be reset to default values (JETI-766, JETI-821)
• Internal Comments in Jira Service Desk are not leaked out via $publicComments in the email templates (JETI-941)
• Attachments cannot be uploaded if the issue is not editable (JETI-933)

• Fixed Inlined image parts added to email (JETI-935)
• Block emails depending on sender, recipients and content (JETI-931)
• Check permissions when adding users as watchers to the issue (JETI-929)

• Issue type and priority icons (standard and custom) are now inlined in email (JETI-868)
• Service Desk Request Participant field can be selected as default recipient (JETI-870)
• Email rendering velocity problem (JETI-877)
• Initialize Cascade Select fields from email (JETI-899)
• Mail handler events are now fired on behalf on the recognized sender user (JETI-908)
• Issue Lookup Rules fixed for issue types with multiple word names(JETI-910)

• Execute workflow transitions based on email content. Use email content and field rules to execute transitions (JETI-.866)
• Initialize labels using field rules (JETI-798)
• Email Preview does not loose selected attachments in the email screen (JETI-826)
• Improved fault tolerance of the Mail Handler (JETI-836, JETI-839)
• Option to send emails to inactive users (JETI-767, JETI-764, JETI-630)
• Reply, Reply All and Forward operations added to emails in the Email Log (JETI-145, JETI-796)
• Service Desk integration has improved permission handling when adding attachments by customer (JETI-841, JETI-800)
• Option to suppress Issue Commented event when sending emails (JETI-748)
• Text field size limit applied by mail handler (JETI-853)

• Deleted issue might have reappeared in certain cases

• Email log template fixed, keeping line breaks (JETI-361)
• dependency in pom.xml fixed, it might have caused OSGi problems that prevented successful installation

Email Preview and multiple templates for manual emails (Documentation):

• Allow users to select from multiple templates in the email screen (JETI-694)
• Preview email with the selected template (JETI-16)
• Indirect recipients are resolved to email addresses in preview (JETI-8)

Default recipients and email options per Context (Documentation):

• Configure Defaults as contexts defined by Project(s), Issue type(s) and JQL criteria (JETI-7)
• Defaults include default recipients and email options (JETI-550)

Improved support for template development (Documentation):

• Rapid prototyping support with Preview operation (JETI-773)
• HTML Code Editor with auto completion support (JETI-775)

Service Desk Customer Invitation Email Template Improvement (Documentation):

• develop richer customer invitations easily (JETI-779)

Minor improvements:

• Multi Select custom fields may be initialized with multiple values from emails (JETI-791)
• Editing Email This Issue Post Function parameters has been fixed (JETI-780)

• Manage Notification events fixed (JETI-785, JETI-786)

Jira Service Desk Integration available (Documentation):

• Create requests on behalf of Customers
• Create customers if Customer Portal is open for public signup
• Add or create partcipants depending on Service Desk configuration
• Transition requests depending on comments added by customer or agent
• Support request participants as recipients of event notification
• Internal comments are not sent to participants
• Furthermore, all other cool features of JETI are still available for Service Desk.
• Read the Documentation, and test it first

Further improvements:

• Use JQL filter along with Contexts to better target your configuration (JETI-186, Documentation)
• Insert canned responses at cursot position (JETI-713)
• Global email log to link to issue (JETI-711)

• Emails composed using JEditor now correctly contain the rich text body (JETI-715)
• Paste image with CTRL+V in JEditor when composing email using Chrome (JETI-729)
• Auto reply emails failing on attachments (JETI-688)

• Emails composed using JEditor now correctly contain the rich text body (JETI-715)
• Paste image with CTRL+V in JEditor when composing email using Chrome (JETI-729)
• Auto reply emails failing on attachments (JETI-688)

• Fixing NPE when context is missing (JETI-697)

• Canned response improvements: categorize (group) responses (JETI-665) and limit responses in Contexts (JETI-229)
• Mail Handler improvement: update fields of existing issues affected by incoming emails (JETI-651)
• Field initialization improvement: use Velocity markup to specify field value, refer to issue fields and capture groups (JETI-653)
• Event Notification improvement: add multiple notifications for the same issue event, use JQL condition to target your notifications (JETI-373)
• Add workflow issue operations to emails using email templates (JETI-168)
• Specify JQL filter to control for which issues the Email button is displayed, i.e. which issues may be sent in manual emails (JETI-281, JETI-566)
• Add Bcc Email address to (blind) copy all outgoing emails in a Context (JETI-389)

As always, we recommend you test the improvements in your test system first.

• MD5 file size threshold fixed (JETI-666)
• Email This Issue Post Function JQL criteria is correctly checking attributes being changed in the transition (JETI-684)
• Issue comments can be sorted in the email screen (JETI-685)

In certain specific cases, the mail handler identified sender user incorrectly. This is fixed now. However, to guarantee data correctness, the update is recommended. (JETI-582, JETI-617, JETI-688)

• Add notifrication event button fixed (JETI-664)
• Add existing and new attachments in the email screen (JETI-659)
• Deselect new attachments in the email screen (JETI-658)

• Attach files to the emails and the issue while composing the email. You don't have to attach files to the issue prior to sending them in email (JETI-425)
• Bug in excluding custom fields fixed (JETI-654)

• Auto response emails include comments added by email (JETI-601, JETI-643)
• Sending issues with attachments failed in older Jira versions (JETI-624)
• Email details added in comments are more readable (JETI-634)
• Limited visibility comments are hidden when sent to non-Jira users via issue events or postfunction (JETI-644)
• Email this issue post function view fixed (JETI-645)
• Email subject is prefilled without a Context (JETI-648)

You can now add selected comments optionally with details (author and timestamp) to mail body while composing the email in the email screen.

• Mail handler can initialize issue fields (system or custom) from email (JETI-421, JETI-439)
• Mail handler can lookup issues via fields (JETI-572)
• Pre-fill template in Contexts allows you to initialize email subject and body in the email screen (JETI-6)
• Avatars, type and priority icons are inlined in outgoing emails (JETI-442)
• Various email template improvements (JETI-609, JETI-588, JETI-596)

Due to the heavy changes made to the product, we highly recommend that you test it first in a test environment.

• Thumbnails for image attachments are shown in Email screen. You can click the image name to select it. (JETI-591, JETI-46)
• Attachment dropdown can be set hidden in the Configuration screen (JETI-14)
• Workaround for blank lines imported from emails sent using Outlook (JETI-430, JRA-30790)
• Fix for email log and changehistory authors (JETI-584)

Under certain conditions, mail handler may fail to send auto-acknowledgment.

• Execute JETI post-function conditionally: add JQL filter to the function parameters to ensure emails are sent for issues matching the filter. You can also add multiple post functions with different JQL filters to implement complex conditional logic. (JETI-462)
• User properties are now directly available in templates (JETI-583)
• Fix for email log rendering (JETI-569)

• User names are not overlapped by avatar (JETI-445)
• New option for handling attachments: attachments from last operation (JETI-479)
• Jira Toolkit Plugin's User Property field is supported now as a recipient (JETI-524)
• XSS vulnerability fixed (JETI-567)
• Email audit log text rendering fixed (JETI-569)