• Improved user experience upon sending a manual email (issue loading with optional user interaction if needed)
• Fixed JQL-based issue lookup in mail handlers

What's new?

• Support for Microsoft Graph API in Outgoing Connections
• Support for backup / restore and migrating Incoming and Outgoing graph connections

What's fixed?

• Fixed Outgoing and Incoming Mail Queues for Oracle database
• Fixed duplicated emails in Event Notifications
• Fixed temporary attachment storage
• Issues can be found if subject contains non-breaking-spaces
• Fix fo displaying Message IDs in Incoming Mail Log

What's new?

• Support for Microsoft Graph API in Outgoing Connections
• Support for backup / restore and migrating Incoming and Outgoing graph connections

What's fixed?

• Fixed Outgoing and Incoming Mail Queues for Oracle database
• Fixed duplicated emails in Event Notifications
• Fixed temporary attachment storage
• Issues can be found if subject contains non-breaking-spaces
• Fix fo displaying Message IDs in Incoming Mail Log

What's new?

• Support for Microsoft Graph API Connections in Incoming Mail Connections
• Automatic Requeue for Outgoing Mail Connections
• Search option for Incoming and Outgoing Mail Queues
• Search option for Mail Connections

What's fixed

• Support migration to the cloud with MS SQL Database
• Error message for Manual Email preview button in case of no recipients
• Small Text email improvements
• Fixed error in case of too long Message ID
• Fixed user picker button next to Post Function BCC field
• Fixed saving of Mail Handlers in case of previously missing fields
• Fixed Request participants added Template - actor's name is now shown
• Emails with empty bodies can be processed with a placeholder, if the Description field is required
• Improvement for broken icons and inline attachments when Jira's Outgoing Connection is used
• Fixed Manual Email Defaults saving (only new app users were impacted)
• Improved mail-chaining capabilities of the Mail Handler
• Security fixes

What's new?

• Support for Microsoft Graph API Connections in Incoming Mail Connections
• Automatic Requeue for Outgoing Mail Connections
• Search option for Incoming and Outgoing Mail Queues
• Search option for Mail Connections

What's fixed

• Support migration to the cloud with MS SQL Database
• Error message for Manual Email preview button in case of no recipients
• Small Text email improvements
• Fixed error in case of too long Message ID
• Fixed user picker button next to Post Function BCC field
• Fixed saving of Mail Handlers in case of previously missing fields
• Fixed Request participants added Template - actor's name is now shown
• Emails with empty bodies can be processed with a placeholder, if the Description field is required
• Improvement for broken icons and inline attachments when Jira's Outgoing Connection is used
• Fixed Manual Email Defaults saving (only new app users were impacted)
• Improved mail-chaining capabilities of the Mail Handler
• Security fixes

What's new?

• Testing Mail Handler

A new "Test Handler" button is present on the MailHandlers' configuration page to allow uploading eml files so that the Handler can be tested in an easier mode.

What's fixed?

• Comment notifications when triggered via Mobile API event
• Reply / Reply all rollback for previously Outgoing emails
• Fixed missing Email Templates on the Manual Email screen if first sending was not possible due to missing recipient

What's new?

• Testing Mail Handler

A new "Test Handler" button is present on the MailHandlers' configuration page to allow uploading eml files so that the Handler can be tested in an easier mode.

What's fixed?

• Comment notifications when triggered via Mobile API event
• Reply / Reply all rollback for previously Outgoing emails
• Fixed missing Email Templates on the Manual Email screen if first sending was not possible due to missing recipient

What's new?

• Option for overriding from address (preset in Outgoing Mail Connection) in Event Notifications

What's fixed?

• Fixed error in setting Request Participants and Watchers from Event Notification
• Fixed UI bug in Host field of Outgoing and Incoming Mail Connection
• Fixed from address header in Reply email body
• Fixed Incoming Mail Connection page loading error

What's new?

• Option for overriding from address (preset in Outgoing Mail Connection) in Event Notifications

What's fixed?

• Fixed error in setting Request Participants and Watchers from Event Notification
• Fixed UI bug in Host field of Outgoing and Incoming Mail Connection
• Fixed from address header in Reply email body
• Fixed Incoming Mail Connection page loading error

What's new?

• Improved search method when enabling Incoming Mail Connections
• Support for custom hostnames for Microsoft OAuth

What's fixed

• security fixes
• fixed "Show all" link in Emai Log and on Emails tab
• fixed notification emails with special tempaltes
• fixed emails for recepients containing user groups with space

What's new?

• Improved search method when enabling Incoming Mail Connections
• Support for custom hostnames for Microsoft OAuth

What's fixed

• security fixes
• fixed "Show all" link in Emai Log and on Emails tab
• fixed notification emails with special tempaltes
• fixed emails for recepients containing user groups with space

What’s fixed

• Avoiding sending duplicate notifications for releated Jira webhooks received in an event bundle
• Sanitizing attachment names in incoming emails
• Extra input validations for more robust operation

What’s fixed

• Avoiding sending duplicate notifications for releated Jira webhooks received in an event bundle
• Sanitizing attachment names in incoming emails
• Extra input validations for more robust operation

What’s new

• Optimized the loading values from the database for the audit logs

What’s fixed

• Fixed the duplication of email senders on conditional processing
• Fixed the issue where reply mail body headers are not populated
• Fixed Set Issue Field Action HTML parsing errors

What’s new

• Optimized the loading values from the database for the audit logs

What’s fixed

• Fixed the duplication of email senders on conditional processing
• Fixed the issue where reply mail body headers are not populated
• Fixed Set Issue Field Action HTML parsing errors

What’s new

• Auto-Reply emails, Bulk emails with List of Issues option and Sign up notification emails can be sent out using Email this Issue Outgoing Connections.
• Option to clone Mail Handlers.
• Option for stripping original email's body when commenting issues upon sending reply emails.
• Warning dialog about estimated number of emails that are to be processed upon enabling Incoming Mail Connections.

What’s fixed

• Requests can be created based on emails even if description or summary fields are hidden on the customer portal.
• Cleaned up misleading error log messages.
• Audit Log entries are created also if individual emails setting is configured in Context.
• Emails created with Mail Body Initializer template are sent out using the preconfigured email format.

What’s new

• Auto-Reply emails, Bulk emails with List of Issues option and Sign up notification emails can be sent out using Email this Issue Outgoing Connections.
• Option to clone Mail Handlers.
• Option for stripping original email's body when commenting issues upon sending reply emails.
• Warning dialog about estimated number of emails that are to be processed upon enabling Incoming Mail Connections.

What’s fixed

• Requests can be created based on emails even if description or summary fields are hidden on the customer portal.
• Cleaned up misleading error log messages.
• Audit Log entries are created also if individual emails setting is configured in Context.
• Emails created with Mail Body Initializer template are sent out using the preconfigured email format.

What's new

• Server to Cloud automatic migration tool is available

What's new

• Server to Cloud automatic migration tool is available

What's new

• Server to Cloud automatic migration tool is available

What's new

• Server to Cloud automatic migration tool is available

• The added comment is no longer empty when issue is created with attachments

• The added comment is no longer empty when issue is created with attachments

What’s fixed

• Fix NullPointerException in case of Reply, Reply All, Forward actions
• Fix NullPointerException in case of Mail handler filtering

What’s fixed

• Fix NullPointerException in case of Reply, Reply All, Forward actions
• Fix NullPointerException in case of Mail handler filtering

What’s new

• Next Gen Handler now finds users even if the sender address is the username
• Add "Comment by..." for comments added from external senders' emails in Software and Work Management projects
• Values from a regular expression are now accepted as part of a JQL condition
• Shorten the length of incoming emails to the character limit set in Jira - Feature change
• Global Email Address Exlcusion List for Incoming Mail Handler - New feature
• Shared Mailbox Support is now available for MS Outlook

What’s fixed

• Email This Issue notification on EventBundle works again
• Nullpointer Exception in update last fetch is now fixed
• MS word variables in the email are now supported
• Disabled User Sender condition works again
• Error 500 (Internal server error) if emails contain large images - fixed
• POP3 can delete emails again depending on mail server settings

What’s new

• Next Gen Handler now finds users even if the sender address is the username
• Add "Comment by..." for comments added from external senders' emails in Software and Work Management projects
• Values from a regular expression are now accepted as part of a JQL condition
• Shorten the length of incoming emails to the character limit set in Jira - Feature change
• Global Email Address Exlcusion List for Incoming Mail Handler - New feature
• Shared Mailbox Support is now available for MS Outlook

What’s fixed

• Email This Issue notification on EventBundle works again
• Nullpointer Exception in update last fetch is now fixed
• MS word variables in the email are now supported
• Disabled User Sender condition works again
• Error 500 (Internal server error) if emails contain large images - fixed
• POP3 can delete emails again depending on mail server settings

• Make Email This Issue compatible with Jira 9.0.0 and Jira Service Management 5.0.0
• Keep compatibility with Jira 8.0.0

• Make Email This Issue compatible with Jira 9.0.0 and Jira Service Management 5.0.0
• Keep compatibility with Jira 8.0.0

What’s new

• In-app links point to our new user documentation pages.
• Made image inlining available via JEditor.

What’s fixed

• Increased robustness of our alerting system (webhooks).
• Improved logging and user feedback on errors during OAuth2 authorization process.
• Tokens and other secrets (client credentials, webhooks) appear masked while editing an existing configuration.
• Fixed permissions required for adding an attachment.
• Included HTML emojis in our email sanitization.

What’s new

• In-app links point to our new user documentation pages.
• Made image inlining available via JEditor.

What’s fixed

• Increased robustness of our alerting system (webhooks).
• Improved logging and user feedback on errors during OAuth2 authorization process.
• Tokens and other secrets (client credentials, webhooks) appear masked while editing an existing configuration.
• Fixed permissions required for adding an attachment.
• Included HTML emojis in our email sanitization.

IMPORTANT

Classic mail handler is discontinued. As soon as you upgrade to this version even the configured classic mail handlers are not going to work at all. If you still have Classic Handlers in use, please do not upgrade to this version, but migrate them to Next-gen handlers Step-by-Step Handler Migration aid .

What’s new

• Improved UI for Incoming connections (formerly Mail Accounts)
• Make default issue types dynamically available in Advanced create action
• Add Request Participants when sending emails
• Allow selecting disabled accounts in Handlers
• Prefill "From Address" field on the manual email screen
• Incoming connection protocol log

What’s fixed

• Regex evaluation based on email input
• Next-gen handler to process archived issues as if they were not found
• Next Gen Mail Handler - set custom field with type label fails
• -i suffix after an encoding is causing error
• Other security fixes

IMPORTANT

Classic mail handler is discontinued. As soon as you upgrade to this version even the configured classic mail handlers are not going to work at all. If you still have Classic Handlers in use, please do not upgrade to this version, but migrate them to Next-gen handlers Step-by-Step Handler Migration aid .

What’s new

• Improved UI for Incoming connections (formerly Mail Accounts)
• Make default issue types dynamically available in Advanced create action
• Add Request Participants when sending emails
• Allow selecting disabled accounts in Handlers
• Prefill "From Address" field on the manual email screen
• Incoming connection protocol log

What’s fixed

• Regex evaluation based on email input
• Next-gen handler to process archived issues as if they were not found
• Next Gen Mail Handler - set custom field with type label fails
• -i suffix after an encoding is causing error
• Other security fixes

What’s new

• Mail Handler page UI text change
• Determine project, issue type and request type from email
• Notification opt-out link in templates
• Execute Workflow Transition using JSM API when sender is customer
• Project configuration for if condition in Next Gen Mail Handlers
• Non-Standard email decoding
• Mail body attachment filtering
• Set assignee/single user picker custom field from recipient addresses
• Use Service desk Customer Opt-in/Opt-out settings in Customer Notifications

What’s fixed

• If issue not fond / create issue / set issue field / manually set can not be saved
• With Jiras Outgoing Mail Settings in Context Manual Email button disappears
• Customer Invitation link not present in notification template.
• Default Reporter is set as Reporter when sender is Customer and Collaborator simultaneously

For more details visit: Release Notes

What’s new

• Mail Handler page UI text change
• Determine project, issue type and request type from email
• Notification opt-out link in templates
• Execute Workflow Transition using JSM API when sender is customer
• Project configuration for if condition in Next Gen Mail Handlers
• Non-Standard email decoding
• Mail body attachment filtering
• Set assignee/single user picker custom field from recipient addresses
• Use Service desk Customer Opt-in/Opt-out settings in Customer Notifications

What’s fixed

• If issue not fond / create issue / set issue field / manually set can not be saved
• With Jiras Outgoing Mail Settings in Context Manual Email button disappears
• Customer Invitation link not present in notification template.
• Default Reporter is set as Reporter when sender is Customer and Collaborator simultaneously

For more details visit: Release Notes

What’s new

• Receive alerts if outgoing/incoming email connections or your mail handlers fail to work (documentation) - read our official announcement
• Outgoing Email status visible in Email Audit Log (documentation)
• Outgoing Connection improvements: new UI, default outgoing connection (documentation)
• Email chaining in mail handlers (documentation)
• Set Field Action improvements in Next-gen Mail Handlers (documentation)
• Customizable details section of the Manual Email Screen (documentation)
• Email Templates screen improvement
• Email Audit Log purge improvements to add more details (documentation)
• Requeue All action in the outgoing error queue
• Send signup invitation emails with custom templates from the Next-gen Mail Handler (documentation)
• Set priority in Jira Software Projects

What’s fixed

• HTML structure of outgoing emails is not complete
• Format of comments added after manual emails are sent

What’s new

• Receive alerts if outgoing/incoming email connections or your mail handlers fail to work (documentation) - read our official announcement
• Outgoing Email status visible in Email Audit Log (documentation)
• Outgoing Connection improvements: new UI, default outgoing connection (documentation)
• Email chaining in mail handlers (documentation)
• Set Field Action improvements in Next-gen Mail Handlers (documentation)
• Customizable details section of the Manual Email Screen (documentation)
• Email Templates screen improvement
• Email Audit Log purge improvements to add more details (documentation)
• Requeue All action in the outgoing error queue
• Send signup invitation emails with custom templates from the Next-gen Mail Handler (documentation)
• Set priority in Jira Software Projects

What’s fixed

• HTML structure of outgoing emails is not complete
• Format of comments added after manual emails are sent

What’s new

• According to our deprecation process, adding new Classic Mail Handler is not possible any longer (existing ones will still work)
• Next Gen mail handler has a new action to add email audit log entries
• Logging improvements for better troubleshooting

What’s fixed

• Can't create Service Desk request when saving sender in an organization
• Formatting issues with email templates based on Jira native templates
• Broken image thumbnail links in outgoing emails
• Customer creation in mail handlers when multiple emails are processed simoultanously from the same external sender
• Failure to handle incoming emails if recipients are inactive

What’s new

• According to our deprecation process, adding new Classic Mail Handler is not possible any longer (existing ones will still work)
• Next Gen mail handler has a new action to add email audit log entries
• Logging improvements for better troubleshooting

What’s fixed

• Can't create Service Desk request when saving sender in an organization
• Formatting issues with email templates based on Jira native templates
• Broken image thumbnail links in outgoing emails
• Customer creation in mail handlers when multiple emails are processed simoultanously from the same external sender
• Failure to handle incoming emails if recipients are inactive

What’s new

• Better control over how comments are added in the next gen mail handler by external email senders. Notifications will be sent.
• Sanitize the use of email templates to prevent malicious content potentially entered by administrators

What’s fixed

• Sender email address was extracted from Reply-to header when Reply-to had value in the email

What’s new

• Better control over how comments are added in the next gen mail handler by external email senders. Notifications will be sent.
• Sanitize the use of email templates to prevent malicious content potentially entered by administrators

What’s fixed

• Sender email address was extracted from Reply-to header when Reply-to had value in the email

What’s new

• Configurable time interval between email downloads in Incoming Mail Connections
• Allow unlimited length of Changed fields in Notifications
• Save Reply-To header into a separate field for incoming emails in the Audit Log and use it in Reply/Reply All operations
• Client Credentials reworked using AtlasKit UI framework by Atlassian
• REST API to monitor JETI mail queues

What’s fixed

• Email subject decoding does not work every time.
• Filter out user recipients if they dont have email address in Jira

What’s new

• Configurable time interval between email downloads in Incoming Mail Connections
• Allow unlimited length of Changed fields in Notifications
• Save Reply-To header into a separate field for incoming emails in the Audit Log and use it in Reply/Reply All operations
• Client Credentials reworked using AtlasKit UI framework by Atlassian
• REST API to monitor JETI mail queues

What’s fixed

• Email subject decoding does not work every time.
• Filter out user recipients if they dont have email address in Jira

What’s new

• Classic Mail Handler is being deprecated, more details available
• Next-gen handlers log output to log4j logger categories additionally to the Incoming Mail Log
• Support for current user’s timezone in email templates.

What’s fixed

• Issues are not reindexed in Jira 8.x and later versions, relief for large DC instances
• Template editor fixed to retain image URLs correctly
• Regex capture group limitation is removed in Next-gen handler
• Canned Responses and Comments can be added to Mail Body in the Email Screen
• BULK email sending fixed when email options is disabled

What’s new

• Classic Mail Handler is being deprecated, more details available
• Next-gen handlers log output to log4j logger categories additionally to the Incoming Mail Log
• Support for current user’s timezone in email templates.

What’s fixed

• Issues are not reindexed in Jira 8.x and later versions, relief for large DC instances
• Template editor fixed to retain image URLs correctly
• Regex capture group limitation is removed in Next-gen handler
• Canned Responses and Comments can be added to Mail Body in the Email Screen
• BULK email sending fixed when email options is disabled

Sending via Jira SMTP fixed

What’s new

• Use Default Reporter as agent instead of an arbitrary one
• Improved logging in outgoing emails
• Allow calling global loop transitions when sending or receiving emails

What’s fixed

• Index corruption when deleting subtasks (see how to fix the corrupted issues)
• Occasional NPE in SMTP connections
• Display of attachments in email preview screen when issue is readonly
• Delete action not available to Size and Mime type attachment filters
• Setting a required field twice in the Next Gen Handler resulted in Exception
• Attachments shared in comments should not send a comment notification in Service Management
• Emails with base64 encoded UTF-8 subject fail to get processed

What’s new

• Use Default Reporter as agent instead of an arbitrary one
• Improved logging in outgoing emails
• Allow calling global loop transitions when sending or receiving emails

What’s fixed

• Index corruption when deleting subtasks (see how to fix the corrupted issues)
• Occasional NPE in SMTP connections
• Display of attachments in email preview screen when issue is readonly
• Delete action not available to Size and Mime type attachment filters
• Setting a required field twice in the Next Gen Handler resulted in Exception
• Attachments shared in comments should not send a comment notification in Service Management
• Emails with base64 encoded UTF-8 subject fail to get processed

What’s new

• OAuth2 authorization supporting Microsoft 365 for IMAP and SMTP (OAuth2 Authorizations in Email This Issue )
• (JETI-2612) List uploaded attachments in email preview screen
• (JETI-1408) Attachment file size and type filters (documentation)
• (JETI-1650) Enable/Disable functionality for Contexts
• (JETI-2035) Allow attaching attachments to the Customer Notification emails
• (JETI-2418) Jira groups as sender conditions in nextgen mail handlers
• (JETI-2468) Mail Accounts can be configured to delete emails after download (documentation)
• (JETI-2490) Allow the configuration of Large Email Filter in Mail handler

What’s fixed

• (JETI-2738) Initalize mandatory SD field if sender has no permission to access Service Desk
• (JETI-2391) When "Send individual emails" is enabled in Contexts, do not send duplicate emails to recipients if they are on To AND Cc
• (JETI-2681) XSS vulnerability in Notifications

What’s new

• OAuth2 authorization supporting Microsoft 365 for IMAP and SMTP (OAuth2 Authorizations in Email This Issue )
• (JETI-2612) List uploaded attachments in email preview screen
• (JETI-1408) Attachment file size and type filters (documentation)
• (JETI-1650) Enable/Disable functionality for Contexts
• (JETI-2035) Allow attaching attachments to the Customer Notification emails
• (JETI-2418) Jira groups as sender conditions in nextgen mail handlers
• (JETI-2468) Mail Accounts can be configured to delete emails after download (documentation)
• (JETI-2490) Allow the configuration of Large Email Filter in Mail handler

What’s fixed

• (JETI-2738) Initalize mandatory SD field if sender has no permission to access Service Desk
• (JETI-2391) When "Send individual emails" is enabled in Contexts, do not send duplicate emails to recipients if they are on To AND Cc
• (JETI-2681) XSS vulnerability in Notifications

What's new

• OAuth2 authorization supporting Gmail for IMAP and SMTP (OAuth2 Authorizations in Email This Issue )
• (JETI-1601) Support custom email headers in outgoing emails (Contexts )
• (JETI-1743) Store manual email user options in db entities instead of cookies (documentation)
• (JETI-2552) Debug mode in NextGen mail handlers (Next Generation Mail Handlers )
• (JETI-2607) Make javascripts not loading in all Jira pages but only when they're used (positively affects the overall performance of Jira)

What's fixed

• (JETI-2519) Missing Header name field when editing a 'Find issues by JQL' lookup rule
• (JETI-2517) Changelog rendering in templates shows multivalue fields in multiple lines.

Microsoft o365 OAuth2 authorization support is coming in the next version, 8.1.1

What's new

• OAuth2 authorization supporting Gmail for IMAP and SMTP (OAuth2 Authorizations in Email This Issue )
• (JETI-1601) Support custom email headers in outgoing emails (Contexts )
• (JETI-1743) Store manual email user options in db entities instead of cookies (documentation)
• (JETI-2552) Debug mode in NextGen mail handlers (Next Generation Mail Handlers )
• (JETI-2607) Make javascripts not loading in all Jira pages but only when they're used (positively affects the overall performance of Jira)

What's fixed

• (JETI-2519) Missing Header name field when editing a 'Find issues by JQL' lookup rule
• (JETI-2517) Changelog rendering in templates shows multivalue fields in multiple lines.

Microsoft o365 OAuth2 authorization support is coming in the next version, 8.1.1

What's new

• (JETI-2086) Attachment Policy improvements in Notifications and Post functions
• (JETI-2457) SD Mandatory Fields via NextGen Handler
• (JETI-2487) Handle character size limitations in mail handlers
• (JETI-2330) Add Project and Issue Type Pickers with search capabilities
• (JETI-2526) Cluster wide locking for Data Center instances

What's fixed

• (JETI-2333) Deleting the Else condition in the NextGen handler
• (JETI-1753) User, priority, issue type avatars not shown in outgoing emails
• (JETI-2485) Comments added in non-JSD projects with Default visibility are labelled as Restricted
• (JETI-2495) Comments including all email details are added in incorrect format after manual email sending
• (JETI-2500) New customers are always added to request participants
• (JETI-2550) Number field rendering does not work using the general #renderCustomField() macro
• (JETI-2557) Setting max worker threads fail if active threads are running
• (JETI-2583) Error if empty email body for create software project issue

What's new

• (JETI-2086) Attachment Policy improvements in Notifications and Post functions
• (JETI-2457) SD Mandatory Fields via NextGen Handler
• (JETI-2487) Handle character size limitations in mail handlers
• (JETI-2330) Add Project and Issue Type Pickers with search capabilities
• (JETI-2526) Cluster wide locking for Data Center instances

What's fixed

• (JETI-2333) Deleting the Else condition in the NextGen handler
• (JETI-1753) User, priority, issue type avatars not shown in outgoing emails
• (JETI-2485) Comments added in non-JSD projects with Default visibility are labelled as Restricted
• (JETI-2495) Comments including all email details are added in incorrect format after manual email sending
• (JETI-2500) New customers are always added to request participants
• (JETI-2550) Number field rendering does not work using the general #renderCustomField() macro
• (JETI-2557) Setting max worker threads fail if active threads are running
• (JETI-2583) Error if empty email body for create software project issue

We have made Email This Issue compatible with Jira 8.10.0

We have made Email This Issue compatible with Jira 8.10.0

What's new

• (JETI-2473) Bounce email templates should quote original email's body and subject
• (JETI-2421) Improve logging for SMTP Connections
• (JETI-2420) Improve logging for POP/IMAP accounts & Next Gen Incoming Mail log
• (JETI-2330) Add Project and Issue Type Pickers with search capabilities
• (JETI-2335) Description field to contexts

What's fixed

• (JETI-2402) Text file attachment is added to issue description
• (JETI-2491) Base64 images embedded in the template are attached multiple times to the issue (documentation)
• (JETI-2357) Issue attachment selector field not searchable in JQL and changes does not show up in history
• (JETI-2501) Render changed fields in emails sent from Email This Issue Post Function

What's new

• (JETI-2473) Bounce email templates should quote original email's body and subject
• (JETI-2421) Improve logging for SMTP Connections
• (JETI-2420) Improve logging for POP/IMAP accounts & Next Gen Incoming Mail log
• (JETI-2330) Add Project and Issue Type Pickers with search capabilities
• (JETI-2335) Description field to contexts

What's fixed

• (JETI-2402) Text file attachment is added to issue description
• (JETI-2491) Base64 images embedded in the template are attached multiple times to the issue (documentation)
• (JETI-2357) Issue attachment selector field not searchable in JQL and changes does not show up in history
• (JETI-2501) Render changed fields in emails sent from Email This Issue Post Function

What's new

• Hi, ¡Hola, Hallo, Ciao, Salut, Szia, привет, Cześć - The complete UI is now available in 8 languages!
• (JETI-2384) Preview templates right from the editor
• (JETI-2344) New top level menu structure
• (JETI-2354) Create Issue Action in Next-Gen handler's Issue Found section

What's fixed

• (JETI-1768) External email senders received notification on their own email
• (JETI-2034) Customer Notification emails contain links to attachments in Jira instead of the Customer portal
• (JETI-2360) Public comments that are added by the defautl reporter should not stop SLAs
• (JETI-2380) You don't have permission to invite customers to this Service Desk
• (JETI-2064) Tables are rendered into templates without borders
• (JETI-2023) Comment gets added to the manual email body in invalid format
• (JETI-2385, JETI-1885) Images pasted into the manual email editor did not show up correctly in comments and Email Log
• (JETI-2453) Permissions for Sending Emails Manually, roles and groups are combined incorrectly

What's new

• Hi, ¡Hola, Hallo, Ciao, Salut, Szia, привет, Cześć - The complete UI is now available in 8 languages!
• (JETI-2384) Preview templates right from the editor
• (JETI-2344) New top level menu structure
• (JETI-2354) Create Issue Action in Next-Gen handler's Issue Found section

What's fixed

• (JETI-1768) External email senders received notification on their own email
• (JETI-2034) Customer Notification emails contain links to attachments in Jira instead of the Customer portal
• (JETI-2360) Public comments that are added by the defautl reporter should not stop SLAs
• (JETI-2380) You don't have permission to invite customers to this Service Desk
• (JETI-2064) Tables are rendered into templates without borders
• (JETI-2023) Comment gets added to the manual email body in invalid format
• (JETI-2385, JETI-1885) Images pasted into the manual email editor did not show up correctly in comments and Email Log
• (JETI-2453) Permissions for Sending Emails Manually, roles and groups are combined incorrectly

What's new

• (JETI-2213) Add email attribute based filter action in next-gen handlers (documentation)
• (JETI-2198) Add Bouncing capability in next-gen handlers (documentation)
• (JETI-2345) Email Address Whitelisting/Blacklisting Filter in next-gen handlers (documentation)
• (JETI-1837) Configure from which email fields new customers will be created in next-gen handlers (documentation)
• (JETI-2398) Multi-purpose, generic comment rendering macro in email templates (documentation)
• (JETI-2373) Multipart email structure supporting standard email formats, fix for iOS Mail App problem (requires SMTP Connections configured in Email This Issue)
• Jira 8.8.0 compatibility

What's fixed

• (JETI-2270) Mail Handlers could not be created in Firefox browser
• (JETI-2342) Completion of URLs in the Template Editor for mailto and tel protocols
• (JETI-2365) Not all recipients are saved in next-gen handlers
• (JETI-2393) Classic Mail Handler details show language resource keys instead of names

What's new

• (JETI-2213) Add email attribute based filter action in next-gen handlers (documentation)
• (JETI-2198) Add Bouncing capability in next-gen handlers (documentation)
• (JETI-2345) Email Address Whitelisting/Blacklisting Filter in next-gen handlers (documentation)
• (JETI-1837) Configure from which email fields new customers will be created in next-gen handlers (documentation)
• (JETI-2398) Multi-purpose, generic comment rendering macro in email templates (documentation)
• (JETI-2373) Multipart email structure supporting standard email formats, fix for iOS Mail App problem (requires SMTP Connections configured in Email This Issue)
• Jira 8.8.0 compatibility

What's fixed

• (JETI-2270) Mail Handlers could not be created in Firefox browser
• (JETI-2342) Completion of URLs in the Template Editor for mailto and tel protocols
• (JETI-2365) Not all recipients are saved in next-gen handlers
• (JETI-2393) Classic Mail Handler details show language resource keys instead of names
• Fix for license validation

What's new

• (JETI-2294) Support for User Anonymization / GDRP (documentation)
• (JETI-2316) Mail Accoun supports IMAP folders (documentation)
• (JETI-1698) Support for Jira Text Editor in the email screen
• (JETI-2083) Compatibility with latest version of JEditor
• (JETI-2318) Allow setting javamail properties for Mail Accounts via Jira startup options
• (JETI-2326) Add email address exclusion to Save Senders and Recipients action (documentation)
• (JETI-1818) Allow saving recipients from To or CC in Save Recipients action (documentation)

What's fixed

• (JETI-2341) Embedded images of incoming emails are not displayed in email audit log
• (JETI-2346) Browse Users Global permission not considered when searching for recipients

What's new

• (JETI-2294) Support for User Anonymization / GDRP (documentation)
• (JETI-2316) Mail Accoun supports IMAP folders (documentation)
• (JETI-1698) Support for Jira Text Editor in the email screen
• (JETI-2083) Compatibility with latest version of JEditor
• (JETI-2318) Allow setting javamail properties for Mail Accounts via Jira startup options
• (JETI-2326) Add email address exclusion to Save Senders and Recipients action (documentation)
• (JETI-1818) Allow saving recipients from To or CC in Save Recipients action (documentation)

What's fixed

• (JETI-2341) Embedded images of incoming emails are not displayed in email audit log
• (JETI-2346) Browse Users Global permission not considered when searching for recipients

What's new

• IMAP/POP mail account management directly in the app (documentation)
• Brand new, easier configurable Mail Handler (documentation, comparision, tutorial)
• Backup/restore app settings (documentation, tutorials)
• Attach the original incoming email to the issue in eml format (Next-gen handler)

We worked hard on this release. See the complete release notes here.

What's new

• IMAP/POP mail account management directly in the app (documentation)
• Brand new, easier configurable Mail Handler (documentation, comparision, tutorial)
• Backup/restore app settings (documentation, tutorials)
• Attach the original incoming email to the issue in eml format (Next-gen handler)

We worked hard on this release. See the complete release notes here.

What's new

• (JETI-1896) Attach files to emails sent from the issue navigator (documentation)
• (JETI-2100) Service Desk Customer Notification on Customer Visible Status changes (documentation)
• (JETI-2043) API improvements, statistics of emails related to issues (documentation)

What's fixed

• (JETI-2110) HTML/XML tags in incoming TEXT emails are lost
• (JETI-2142) Invalid mail item blocks SMTP connection to deliver the items on the outgoing mail queue
• (JETI-2080) Field Rule does not use correct encoding in field mapping
• (JETI-1940) Suppress "Unable to parse incoming In-Reply-To header appears in the log."
• (JETI-1933) Attachment duplication patterns cannot be deleted, if there are too many

What's new

• (JETI-1896) Attach files to emails sent from the issue navigator (documentation)
• (JETI-2100) Service Desk Customer Notification on Customer Visible Status changes (documentation)
• (JETI-2043) API improvements, statistics of emails related to issues (documentation)

What's fixed

• (JETI-2110) HTML/XML tags in incoming TEXT emails are lost
• (JETI-2142) Invalid mail item blocks SMTP connection to deliver the items on the outgoing mail queue
• (JETI-2080) Field Rule does not use correct encoding in field mapping
• (JETI-1940) Suppress "Unable to parse incoming In-Reply-To header appears in the log."
• (JETI-1933) Attachment duplication patterns cannot be deleted, if there are too many

What's fixed

• (JETI-2137) Duplicate notifications on comments in Service Desk projects

What's fixed

• (JETI-2137) Duplicate notifications on comments in Service Desk projects

What's new

• (JETI-2113) Modify email subject in email screen based on the selected template
• (JETI-2051) Execute workflow transitions by ID in Field Rules

What's fixed

• (JETI-2127) Emails sent by customers are not added to Service Requests if handler is configured to always add internal comments
• (JETI-2078) Attachments not displaying correctly if added as a thumbnail, and thumbnails are disabled
• (JETI-2079) Not every recipient email addresses are converted to users in the Email Log/Emails tab
• Email Priority in workflow post function shows the saved values

What's new

• (JETI-2113) Modify email subject in email screen based on the selected template
• (JETI-2051) Execute workflow transitions by ID in Field Rules

What's fixed

• (JETI-2127) Emails sent by customers are not added to Service Requests if handler is configured to always add internal comments
• (JETI-2078) Attachments not displaying correctly if added as a thumbnail, and thumbnails are disabled
• (JETI-2079) Not every recipient email addresses are converted to users in the Email Log/Emails tab
• Email Priority in workflow post function shows the saved values

What's new

• (JETI-1744) SMTP Message Size Limit - add warning to manual emails or prevent sending (documentation)
• (JETI-1747) Add support for searching issue using JQL in templates (documentation)
• (JETI-1916) Add attachment icon in email tab of the activity view
• Improved Date formatting methods

What's fixed

• (JETI-2052) Support custom fields with the same name in the recipient selector
• (JETI-2027) Attach files so that they can be previewed before download
• (JETI-1391) Not triggering JSD automation rules when comments are added via email
• Double quotes replaced with single quotes in Subject field of the templates.

What's new

• (JETI-1744) SMTP Message Size Limit - add warning to manual emails or prevent sending (documentation)
• (JETI-1747) Add support for searching issue using JQL in templates (documentation)
• (JETI-1916) Add attachment icon in email tab of the activity view
• Improved Date formatting methods

What's fixed

• (JETI-2052) Support custom fields with the same name in the recipient selector
• (JETI-2027) Attach files so that they can be previewed before download
• (JETI-1391) Not triggering JSD automation rules when comments are added via email
• Double quotes replaced with single quotes in Subject field of the templates.

What's New:

• Compatibility with Jira 8.3

What's Fixed:

• (JETI-2090) Memory leak in Velocity API
• (JETI-2091) Attachments not shown in comments added when sending manual emails
• (JETI-2089) Exception when sending autoreply emails using synchronous mail delivery
• (JETI-2092) The description for Issue Attachment Selector custom field is missing

What's New:

• Compatibility with Jira 8.3

What's Fixed:

• (JETI-2090) Memory leak in Velocity API
• (JETI-2091) Attachments not shown in comments added when sending manual emails
• (JETI-2089) Exception when sending autoreply emails using synchronous mail delivery
• (JETI-2092) The description for Issue Attachment Selector custom field is missing

What's New:

• (JETI-1894) Render Customer Visible Status in templates #renderCustomerVisibleStatus($!issue)
• (JETI-2038) Allow rendering custom fields by its name alternatively to the field keys
• (JETI-2060) Add Fingerprint header to emails sent via SMTP Connections configured in Email This Issue
• (JETI-2071) Improve Manual Email Default settings to set comment visiblity to SD Public or Internal

What's Fixed:

• (JETI-1910) BCC recipients cannot be set in Manual Email Defaults
• (JETI-2047) Attachments are broken in emails sent via SMTP in Email This Issue
• (JETI-2056) Transitions incorrectly executed upon manual email sending
• (JETI-2066) Reply emails starting with the split regex expression are not processed
• (JETI-2072) Template macros are visible in rendered email (Velocity threading problem)

What's New:

• (JETI-1894) Render Customer Visible Status in templates #renderCustomerVisibleStatus($!issue)
• (JETI-2038) Allow rendering custom fields by its name alternatively to the field keys
• (JETI-2060) Add Fingerprint header to emails sent via SMTP Connections configured in Email This Issue
• (JETI-2071) Improve Manual Email Default settings to set comment visiblity to SD Public or Internal

What's Fixed:

• (JETI-1910) BCC recipients cannot be set in Manual Email Defaults
• (JETI-2047) Attachments are broken in emails sent via SMTP in Email This Issue
• (JETI-2056) Transitions incorrectly executed upon manual email sending
• (JETI-2066) Reply emails starting with the split regex expression are not processed
• (JETI-2072) Template macros are visible in rendered email (Velocity threading problem)

What's New:

• (JETI-322) Support multiple SMTP servers
• (JETI-1618) Add manual email as comment in the service desk request: Public or Internal comment
• (JETI-1652) Email preview shows a warning if no recipients have been selected
• (JETI-1681) Allow the use of regular expressions in the Email Address Exclusion field
• (JETI-2048) Split Regex for New Issues in the mail handler
• (JETI-1511) Show Field Rule Regex matches in green in Test Mode
• (JETI-1599) Add comments using Field Fules

What's Fixed:

• (JETI-1599) Short email addresses are not correctly recognized as email addresses
• (JETI-1971) Distribution list causes Velocity error in the notification screens

What's New:

• (JETI-322) Support multiple SMTP servers
• (JETI-1618) Add manual email as comment in the service desk request: Public or Internal comment
• (JETI-1652) Email preview shows a warning if no recipients have been selected
• (JETI-1681) Allow the use of regular expressions in the Email Address Exclusion field
• (JETI-2048) Split Regex for New Issues in the mail handler
• (JETI-1511) Show Field Rule Regex matches in green in Test Mode
• (JETI-1599) Add comments using Field Fules

What's Fixed:

• (JETI-1599) Short email addresses are not correctly recognized as email addresses
• (JETI-1971) Distribution list causes Velocity error in the notification screens

What's New:

• (JETI-1845) Configure Context with an optional Reply-to address besides From Address
• Bounce Filter Rules add an entry to Mail Handler Log

What's Fixed:

• (JETI-1812) "Organizations" field doesn't show in JETI Email Template
• (JETI-1852) Organization members don't get notification when a shared issue is created
• Minor Jira8 compatibility problem (Bulk email sending, issue screen)

What's New:

• (JETI-1845) Configure Context with an optional Reply-to address besides From Address
• Bounce Filter Rules add an entry to Mail Handler Log

What's Fixed:

• (JETI-1812) "Organizations" field doesn't show in JETI Email Template
• (JETI-1852) Organization members don't get notification when a shared issue is created
• Minor Jira8 compatibility problem (Bulk email sending, issue screen)

This version contains changes necessary to support the latest and greatest Jira versions.

This version contains changes necessary to support the latest and greatest Jira versions.

What's Fixed

• (JETI-1802) Request Created Notification not sent to customers
• (JETI-1852) Organization members don't get notification when a shared issue is created
• (JETI-1935) Offset in portal ID in emails
• (JETI-1937) Notification with JQL conditions may not be sent correctly for Service Desk projects
• (JETI-1833) Service Desk fields not rendered correctly in emails
• (JETI-1922) Multiline text fields are rendered without line breaks

What's Fixed

• (JETI-1802) Request Created Notification not sent to customers
• (JETI-1852) Organization members don't get notification when a shared issue is created
• (JETI-1935) Offset in portal ID in emails
• (JETI-1937) Notification with JQL conditions may not be sent correctly for Service Desk projects
• (JETI-1833) Service Desk fields not rendered correctly in emails
• (JETI-1922) Multiline text fields are rendered without line breaks

What's New

• (JETI-1813) Add email Sender's Name as Display Name of new customers
• (JETI-1907) Access ComponentAccessor in templates
• (JETI-1927) FIeld rules to set multiple values in Components

What's Fixed

• (JETI-1925) Email is automatically sent when change to new scren or old screen

What's New

• (JETI-1813) Add email Sender's Name as Display Name of new customers
• (JETI-1907) Access ComponentAccessor in templates
• (JETI-1927) FIeld rules to set multiple values in Components

What's Fixed

• (JETI-1925) Email is automatically sent when change to new scren or old screen

What's New

• Data Center compatible version

What's Fixed

• Field Context menu problem
• Better handling of errors uploading attachment from email

Fixed: field rule drop-down menus

What's New

• (JETI-1911) Sender and JQL Conditions in Field Rules
• (JETI-1787) Conditional processing and auto-responding of emails
• (JETI-1815) Support more custom fields to set from email
• (JETI-1905) Execute workflow transitions when sending emails
• (JETI-1919) Limitation on the maximum number of mail items in the mail queue

What's Fixed

• (JETI-1903) Safe shutdown of internal threadpools
• (JETI-1915) Mail Handler logging reduced

What's New

• (JETI-1892) Support event type names in templates
• (JETI-1864) Conditions in Customer Notifications

What's Fixed

• (JETI-1863) Notification sent to Reporter although removed from the "Notification"
• (JETI-1883) JIRA font changes when in the plugin configuration pages

What's New

• (JETI-12) Create custom Distribution Lists and use them as recipients

What's Fixed

• Recipient Picker does not complete the search for recipients
• (JETI-1881) New mail handler is created automatically, if the configured project is deleted
• (JETI-1849) Template preview does not display a warning if issue key is not provided

What's New

• (JETI-1435) Improved recipient selector component (results more precise selection of recipients and in faster load of screens)
• (JETI-1850) New conditions in notifications (type of actor and visibility of comments)
• (JETI-1715) Rich text editor embedded instead of loading from CDN
• (JETI-1826) New options in setting CC recipients in Customer Notifications
• (JETI-1864) New comment visibility option in Service Desk mail handlers

What's Fixed

• (JETI-1700) Multi-line text fields not rendered correctly in HTML emails.
• (JETI-1831) Email Address Exclusion inaffective when saving users to user picker fields
• (JETI-1863) Customer notifications sent to Reporter even if Reporter is not selected (Note: Important to edit-and-save all Customer Notifications)
• (JETI-1870) Wiki markup formatting lost in emails sending list of issues
• (JETI-1873) Validation of Context when both Template and Body Initializer Template were empty

What's New

• (JETI-1791) Support To and Cc recipients separately in Field Rules.
• (JETI-1810) Support for My changes: Do not notify me in workflow post functions.
• (JETI-1829) Make comments available in email templates used by JETI post function
• (JETI-1832) Improve logging of field rule processing
• (JETI-1835) Enable Browser Spell Check in Rich Text Editor
• Updated version of the Rich Text Editor

What's Fixed

• (JETI-1792) Editing internal comment then switching to external sends both to customer
• (JETI-1817) SD notification handler fails JQL filtering
• (JETI-1822) Email log not populated on subtasks correctly
• (JETI-1827) ClassCastException IMAPMessage casting to MimeBodyPart
• (JETI-1572) #renderComment() not working

What's New

• Disable links and icons/avatars in templates

What's Fixed

• (JETI-1803) Sending individual emails with empty to fails
• (JETI-1792) Editing internal comment then switching to external sends both to customer
• (JETI-1790) Newly created customers are not set as reporter
• (JETI-1788) Empty Field Returns current time when using jira date formatter

What's New

• (JETI-1607) Email a list of issues from the issue navigator
• (JETI-1772) Send separate emails to individual recipients

What's Fixed

• (JETI-1793) "Mail as me" is overridden by the Context's From Address and Sender Name
• (JETI-1739) jEditor image links are not correct

What's New

• (JETI-1786) Improved validation of Context: do not allow duplicate scope

What's Fixed

• (JETI-1784) Attachment selector field loses value
• Reply emails missing from Audit Log

What's New

• (JETI-1780) Refer to issue fields in Field Rule Regular Expressions

• (JETI-1712) Automated purge of Mail Log Entries
• New app logo and icon

What's Fixed

• (JETI-1779) Customer recognition fails when customer is member of Organization
• (JETI-1773) "commented by" added for Service Desk Customers commenting via email
• (JETI-1781) Comment properties fixed in Service Desk (internal, public)

What's New

• (JETI-1614) Ability to manually delete emails from email audit log (automated purge of email log comes soon)

What's Fixed

• (JETI-1771) MD5 filtering crashes with Microsoft SQL

What's New

• (JETI-1663) Use Organizations as Email Recipients in Service Desk
• (JETI-1695) Share requests with Customer Organization
• (JETI-1746) Attachment Duplication Filter will reduce noise caused by signature images added from emails
• (JETI-1757) Simplified Mail Handler Configuration by automatically added default mail handlers
• (JETI-1736) Add support for Timezone in rendering date values in templates
• (JETI-1064) Support for Kepler Regex Field as recipient

What's Improved

• (JETI-1764) Service Desk Handlers: Issue Type Optional
• (JETI-1642) Custom Fields as recipients in Service Desk Customer Notifications
• (JETI-1754) Differentiate agents and collaborators in a better way
• (JETI-1763) Improved logging in notifications
• (JETI-1673) Msg attachment cannot be saved and opened
• (JETI-1737) Msg Attachments are converted to EML

What's Fixed

• (JETI-1716) renderUser creates broken link
• (JETI-1726) Jira API errors are added to the email
• Mail Handlers somezimes creating issues instead of comments

• New: Specify how to treat emails from unknown senders
• New: Specify how to treat emails referencing existing issues sent by Service Desk Customers the issues are not shared with
• New: Set email importance header (X-Priority) in outgoing emails
• New: URL Encoding support in Email Templates to render URLs with parameters
• Fixed: Epic Links were not set if email sender was a non-Jira user

• Improved: SD Event handling when inbound emails with attachments comment requests
• Fixed: Email reply without templates

• New: Select a template in the Context to use when replying to an email
• Fixed: Email rendering problems with builtin velocity macros
• Fixed: Send attachments added during workflow transitions
• Fixed: Email body not saved in Email Audit Log in certain cases
• Fixed: Issue type and priority icons in emails

• New: Render nFeed fields in email templates, use NFeed User field as recipients
• Fixed: error in event notifications
• Fixed: changelog filters for certain issue fields

• JETI-1667: Fixed - Changelog filter did not match field names correctly due to changes in Jira API
• JETI-1610: Fixed - Set Epic links using field rules
• JETI-1666: Improved - Bulk exclude user groups from recipients list. Useful if thousands of groups are synced from AD/LDAP
• JETI-1670: Improved - Fine grained control of how attachments are disabled / enabled globally

Many additional issues have been fixed in this version

• JETI-1587: Fixed - Email fields not rendered correctly under some circumstances
• Improvement: Configure Mail Handler with how to treat emails sent from Jira instances
• Improvement: Configure Mail Handler to ignore email headers when looking up issues for emails. This is useful to avoid the confusing situation of sending an email without issue key in the subject and still commenting seemingly unrelated issues.

• JETI-1651: Fixed - HTML tags in comments
• JETI-1516: Improved - Internal Jira users (agents, collaborators) are not added as request participants
• JETI-1637: Fixed - Contexts with JQL are resolved incorrectly when Customers add comment via the portal
• JETI-1639: Fixed: EmailService OSGi API component
• JETI-1643: Improved - Enable/Disable notifications
• JETI-1646: Improved - Public Comment Added notifications are sent when comments are added during an issue operation or workflow transition

• JETI-1479 Fixed: Issue icons added as attachments
• JETI-1594 Fixed: Empty notification to customers on internal comments
• JETI-1603 Fixed: Avatars rendering in emails and email log
• JETI-1522 Improved: Retention of HTML format in Wiki markup renderers
• JETI-1591 Improved: Render list of worklogs in email templates
• JETI-1593 Improved: Customer notification on their on changes and option to override this
• Improved: Request Participant handling
• Improved: Email log shows event name

• [JETI-1522] Convert HTML Emails to Wiki Markup
• [JETI-1518] New Mail Handler Strategy: Create Issues and Log Emails (do not add comments)
• [JETI-1581] Fixed: Reply function does not prefill email body
• [JETI-1588] Fixed: Mail Handler Error Clear All entries
• [JETI-1600] Fixed: Plain text file attached to emails
• [JETI-1602] Fixed: Changelog filter on Components in event notifications

• [JETI-1548] - Workflow postfunctions with JQL not working when Customers create issues via the portal
• [JETI-1555] - Incoming email attachments of inlined images not linked in email log
• [JETI-1559] - Email tab to prevent CSS vulnarability

• Render existing templates in other templates, forget duplicate template code
• Email Body initialization is applied when replying or forwaring emais manually
• Removed error log for Jira instances not using Service Desk
• Render public comments in email

Major improvements

• New email template themes for issue event and customer notifications
• Rich text editor to edit your templates and to send manual emails. No need for JEditor any longer to send rich emails.
• Event notifications improved
  • Separated, fully customizable Service Desk Customer Notifications
  • send separate emails using different email templates to different recipients.
• Further streamlined user interface

Further improvements

• Configurefrom addresses for manual emails
• Render Jira Service Desk and Jira Software information in emails (such as Request Type, SLAs, Epic Link, Sprints etc)
• Asynchronous event processing that does not block users and improves scalability
• New top level menu "Emails" to access to Email This Issue configuration pages

New features and improvements

• [JETI-1425] - Choose service desk request type in Mail Handler
• [JETI-1440] - Access to issue entity properties in templates
• [JETI-1443] - Show email tab in readonly mode

Fixes

• [JETI-1252] - Email This Issue-Screen shows Wiki-toolbar
• [JETI-1436] - If reporter is in CC of a reply, he/she gets added to the Request Participants

New features and improvements

• [JETI-1425] - Choose service desk request type in Mail Handler
• [JETI-1440] - Access to issue entity properties in templates
• [JETI-1443] - Show email tab in readonly mode

Fixes

• [JETI-1252] - Email This Issue-Screen shows Wiki-toolbar
• [JETI-1436] - If reporter is in CC of a reply, he/she gets added to the Request Participants

New features and improvements

• [JETI-1307] - Service Desk handler to create customers upon sending reply emails
• [JETI-1363] - Add complete email body to email audit log
• [JETI-1399] - Service Desk notifications: custom templates for Customers Created, Participants Added events.
• [JETI-1402] - Allow setting multiple labels with a single field rule
• Streamlined user interface in configuration screen

Fixes

• [JETI-1223] - Alert appears when navigating away from the Templates admin page
• [JETI-1405] - $changelogauthor referenced incorrectly

New features and improvements

• [JETI-1307] - Service Desk handler to create customers upon sending reply emails
• [JETI-1363] - Add complete email body to email audit log
• [JETI-1399] - Service Desk notifications: custom templates for Customers Created, Participants Added events.
• [JETI-1402] - Allow setting multiple labels with a single field rule
• Streamlined user interface in configuration screen

Fixes

• [JETI-1223] - Alert appears when navigating away from the Templates admin page
• [JETI-1405] - $changelogauthor referenced incorrectly

• [JETI-1369] - Show attachments in Email Preview
• [JETI-1345] - Notify Request participants
• [JETI-1352] - Support users with spaces in their user names
• [JETI-1364] - Expose change items from the changelog to the templates
• [JETI-1384] - Reply to emails created the issue should render the subject according to templates
• [JETI-1356] - Can't create a template with private comments

• [JETI-848] - JETI mail handler renames .msg file attachments without extension
• [JETI-907],[JETI-1367] - Special characters as garbeld when using Split Regex
• [JETI-1240] - Unable to send mail: Jira user name / full name not recognized as Jira user
• [JETI-1241] - Set participant fields before sending a reply email
• [JETI-1290] - URL to configuration are broken
• [JETI-1353] - Jira Email This Issue Filter Feature gives 500 Error
• [JETI-1357] - E-mail comments shown as internal (with setting "Always add comments visible to Customers")
• [JETI-1362] - Set Channel to Email in Service Desk

• [JETI-1369] - Show attachments in Email Preview
• [JETI-1345] - Notify Request participants
• [JETI-1352] - Support users with spaces in their user names
• [JETI-1364] - Expose change items from the changelog to the templates
• [JETI-1384] - Reply to emails created the issue should render the subject according to templates
• [JETI-1356] - Can't create a template with private comments

• [JETI-848] - JETI mail handler renames .msg file attachments without extension
• [JETI-907],[JETI-1367] - Special characters as garbeld when using Split Regex
• [JETI-1240] - Unable to send mail: Jira user name / full name not recognized as Jira user
• [JETI-1241] - Set participant fields before sending a reply email
• [JETI-1290] - URL to configuration are broken
• [JETI-1353] - Jira Email This Issue Filter Feature gives 500 Error
• [JETI-1357] - E-mail comments shown as internal (with setting "Always add comments visible to Customers")
• [JETI-1362] - Set Channel to Email in Service Desk

• Images are properly inlined in the outgoing emails (JETI-1331, JETI-1303, JETI-1338, JETI-1339, JETI-1344)
• Service Desk Request Participants are added before the issue is created (JETI-1241)