4,119
Customers have installed this app in at least 4,119 active instances.
4,119
Customers have installed this app in at least 4,119 active instances.
    by META-INF KFTAtlassian Verified
    META-INF KFT is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

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    for Jira Cloud, Jira Server 7.0.0 - 7.6.1 and more versions
    Versions available for Jira Server 3.12 - 3.13.4
    Jira Server 4.0 - 6.4.14
    Supported
    META-INF KFT supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    META-INF KFT supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Email collaboration and email service desk made easy - send and receive emails with support for external users

    Email collaboration and email service desk made easy - send and receive emails with support for external users

    Email issues to anyone in or outside your company

    Notify your contacts when something happens.

    Send emails from workflow transitions

    Send issues in email to anyone including email addresses of external users, internal users, issue participants, roles, groups, custom fields. Add issue attachments to the email and comment the issue.

    Send automated notifications to internal or external recipients upon issue events or execution of workflow action. You have full control over your notifications. When, who, what it is all up to you.

    Use the Email This Issue Workflow Post Function to send emails right form the workflow transitions. Conditional email sending via JQL, many recipient types, attachments are all available.

    Email issues to anyone in or outside your company

    Notify your contacts when something happens.

    Process incoming emails and save email addresses

    Send issues in email to anyone including email addresses of external users, internal users, issue participants, roles, groups, custom fields. Add issue attachments to the email and comment the issue.

    Send automated notifications to internal or external recipients upon issue events or execution of workflow action. You have full control over your notifications. When, who, what it is all up to you.

    Email This Issue Mail Handler does not only create issues and comments, but sends an auto acknowledment email back to the sender, it saves sender and recipient email addresses to custom fields

    More details

    Email This Issue (or JETI) helps you keep in touch with all stakeholders inside and outside your company. Send them issues in email in various ways without having to switch context to an email client.

    JETI for Jira Cloud turns Jira to be a better HelpDesk tool and is ideal when you want to fully control Jira's email capabilities.

    • Compose and dispatch emails manually within Jira.
    • Configure customizable and flexible Event Notifications or Workflow Post-Functions to keep everyone in synch with changes made to your issues.
    • Process incoming emails and initialize issue fields with data extracted from the emails. Find issues related to emails by field criteria.
    • Attach issue attachments to your email.
    • Create eye candy emails with content of your choice. Email subject, body, from address and comments may include system or custom fields.
    • Follow emails related to an issue in a dedicated issue tab panel.

    More details

    !!! Jira Service Desk Integration Available !!!

    Email This Issue (or JETI) helps you keep in touch with all stakeholders inside and outside your company. Send them issues in email in various ways or receive emails from them without having to switch context to an email client.

    JETI turns Jira to be a better HelpDesk tool and is ideal when you want to fully control Jira's email capabilities.

    • Compose and dispatch emails manually within Jira.
    • Configure customizable and flexible Event Notifications or Workflow Post-Functions to keep everyone in synch with changes made to your issues.
    • Process incoming emails and initialize issue fields with data extracted from the emails. Find issues related to emails by field criteria.
    • Attach issue attachments to your email.
    • Create eye candy emails with content of your choice. Email subject, body, from address and comments may include system or custom fields.
    • Follow incoming and outgoing emails related to an issue in a dedicated issue tab panel.

    Reviews for cloud

    (105)
    Sign in to write a review
    by Martin Mintál on 2017-12-04
    Hi Tibor, I created a bug report but never received an answer. Could you please tell me if you were able to reproduce the error and if it will be fixed in some of the next releases? (Q1 or Q2/2018) I just would like to let my customer know - thank you very much and sorry for the trouble. Ref: https://metainf.atlassian.net/servicedesk/customer/portal/1/SD-2502
    Was this review helpful?YesNo
    META-INF KFT

    Hi Martin, we apologize for overlooking your request. We have replied to you in our service desk and will help you resolve the issue as soon as possible. Regards, the META-INF Team.

    by Mohammad Motahar on 2017-10-20
    It sounds like useful. Does this support below scenario ? Internal team communicate internally and then they decided to ask a question from customer.they use this plugins and they send email to customer. Then customer replies and the reply from customer to that email show up automatically in the issue as a new comment from customer with his external email.
    Was this review helpful?YesNo
    META-INF KFT

    Hi Mohammad, the above scenario is supported in the addon.

    please read through our feature list and tutorials to get started.

    BTW: why did you rate our addon with 3 starts? We'd like to know what we need to improve in the future.

    Also we kindly ask you to submit your support requests via our customer portal.

    Thank you,

    The META-INF Team

    by cuong hoang on 2017-09-20
    Lots of useful features and frequent updates for such a low price. Our company uses this add-on heavily for both sending and receiving, it's been reliable with no major issues so far.
    Was this review helpful?YesNo
    by Lauri Korpela on 2017-08-25
    Plugin doesn't use the builtin Notification Scheme, so you need to rebuild that into plugin settings. When switching to this plugin, you also need to remember to switch off the builtin notification system or you will get double emails. All the settings (notifications and templates) are centralised into plugin settings, so doing changes to projects need admin rights. Feature wise this has everything we would need, but configuring a multi tenant environment with hundreds of projects is too hard (using builtin notification scheme and putting the selection of templates into project settings would help).
    Was this review helpful?YesNo
    META-INF KFT

    Hi Lauri, thank you for your notes. Please note that Email This Issue Notifications are much more flexible than JIRA Notifications. Just think about the options of conditional notifications (JQL and Change log criteria), recipients from text / select list / etc custom fields, ability to add attachments and so on. It is technically not possible to enhance the JIRA Notifications schemes to support all these features.

    Furthermore, it is still possible to apply Email This Issue Notitications to multiple (even to hundreds of Projects) via the Contexts. This means, instead of having to open the project settings page of each project, you can map notifications and templates to multiple projects in one location, by creating *one* Context. Please read through the docs on Contexts

    Please let us know if you need any help.

    by Nikhil on 2017-06-29
    Great plugin!!
    Was this review helpful?YesNo

    Reviews for server

    (105)
    Sign in to write a review
    by cuong hoang on 2017-09-20
    Lots of useful features and frequent updates for such a low price. Our company uses this add-on heavily for both sending and receiving, it's been reliable with no major issues so far.
    Was this review helpful?YesNo
    by Lauri Korpela on 2017-08-25
    Plugin doesn't use the builtin Notification Scheme, so you need to rebuild that into plugin settings. When switching to this plugin, you also need to remember to switch off the builtin notification system or you will get double emails. All the settings (notifications and templates) are centralised into plugin settings, so doing changes to projects need admin rights. Feature wise this has everything we would need, but configuring a multi tenant environment with hundreds of projects is too hard (using builtin notification scheme and putting the selection of templates into project settings would help).
    Was this review helpful?YesNo
    META-INF KFT

    Hi Lauri, thank you for your notes. Please note that Email This Issue Notifications are much more flexible than JIRA Notifications. Just think about the options of conditional notifications (JQL and Change log criteria), recipients from text / select list / etc custom fields, ability to add attachments and so on. It is technically not possible to enhance the JIRA Notifications schemes to support all these features.

    Furthermore, it is still possible to apply Email This Issue Notitications to multiple (even to hundreds of Projects) via the Contexts. This means, instead of having to open the project settings page of each project, you can map notifications and templates to multiple projects in one location, by creating *one* Context. Please read through the docs on Contexts

    Please let us know if you need any help.

    by Nikhil on 2017-06-29
    Great plugin!!
    Was this review helpful?YesNo
    by ArunKumar Amarnath on 2017-06-13
    I'm trying to mail the Created Time of the issue that is created in JIRA. As per JIRA it's created at 1:19 pm (NY Time). But in the mail its coming as 5:19 pm. I'm using the Built-in evaluation SMTP. How to fix this issue? Appreciate your faster response. Thanks. Regards, Arun
    0 out of 3 found this review helpful
    Was this review helpful?YesNo
    by Colincy on 2017-05-18
    Perfect Add-on! I have a problem,I added a custom field(multi-user select),I want to display the user name in the email through this custom field, I use the following method,but it didn't work out,thank you $!jetiFieldRenderer.renderCustomFieldAsObject($issue, "customfield_10800").getDisplayName()
    Was this review helpful?YesNo
    META-INF KFT

    Thank you for your review. Can you please submit your request via our Customer Portal? Tibor

    Pricing

    10 users$1025 users$20050 users$250100 users$300250 users$450500 & upAdditional pricing details
    Up to 10 users
    $10
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $2
    per user/month
    Free 30 day trial

    Paid-via-Atlassian pricing FAQ

    How does cloud app pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for host products and apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your host product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud products and apps is as follows:

    • Monthly subscriptions with up to 10 host product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
    • If per-user pricing is not yet available for this app, please contact the vendor for further information.

    If you've opted for annual billing for your host product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    META-INF KFT is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    META-INF KFT is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2017-11-07

    Summary

    Flexible participant handling in mail handlers

    Details

    New features

    • JETIC-450 Set or update field value action using From, To, CC or BCC addresses

    Versions

    Version 7.1.0.15 Jira Server 7.0.0 - 7.6.1 Released 2017-11-06

    Summary

    Improvement and bugfix

    Details

    • Improved: SD Event handling when inbound emails with attachments comment requests
    • Fixed: Email reply without templates

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Email This Issue via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Email This Issue. You're prompted to log into MyAtlassian. Email This Issue begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Email This Issue versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Email This Issue.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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