Customers have installed this app in at least 526 active instances.
    by InTENSO IT ExpertsAtlassian Verified
    InTENSO IT Experts is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

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    for JIRA Server 7.2.0 - 7.4.2 and more versions
    Versions available for JIRA Server 6.0 - 7.1.10
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.
    InTENSO IT Experts supports this app.

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    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.

    We ♥ JIRA Service Desk. This is why we added Workflow Actions with screens support to Customer Portal

    We ♥ JIRA Service Desk. This is why we added Workflow Actions with screens support to Customer Portal

    Transitions in Customer Portal

    Implement ITIL best practices

    Automation Rules

    Let users execute workflow actions from Customer Portal on issues's detail page. This is well-know JSD-40. As in regular JIRA, you can make some fields required on workflow action from Customer Portal

    You can cover many use cases with this this plugin such as: confirmation of resolution, escalation, surveys for customers and many more!

    We have added: If Reporter Language or Reporter Email Contains "@" Then Assignee User to Issue or Set Priority To Issue or Add a Label

    More details

    Service Pack for JIRA Service Desk is available now as a three separate plugins:

    Having some questions? For more info, feel free to contact us at plugins@intenso.com.pl

    User reviews

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    by Petr Novy on 2016-09-16
    Bugged product, support does not care.
    1 out of 8 found this review helpful
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    InTENSO IT Experts

    Our plugin doesn't support disabled options in the select fields. We'll consider this feature in the future.

    by Hailin Zhang on 2016-05-19
    Good one before Atlassian enabling transition function on service desk!
    Was this review helpful?YesNo
    by Megan Smith on 2016-01-25
    Thanks a lot for a fantastic work! Managing all the transitions in Customer Portal made things so easier for us.
    Was this review helpful?YesNo
    by it on 2016-01-21
    Very useful add-on. But I think that Atlassian must provide similar functionality for SD from the start!
    2 out of 2 found this review helpful
    Was this review helpful?YesNo


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    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the app tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of JIRA Server prior to 7.0, the app tier should match the licensed user tier for JIRA. Even if fewer users want to use the app than your JIRA license, the two licenses should match exactly.Note: While this app has features specific to JIRA Service Desk, the app is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    InTENSO IT Experts is an vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources


    Find out how this app works.

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    Version 1.3.13 JIRA Server 7.2.0 - 7.4.2 Released 2017-08-08


    Bug fixing




    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Actions for JIRA Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Actions for JIRA Service Desk. You're prompted to log into MyAtlassian. Actions for JIRA Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Actions for JIRA Service Desk versions compatible with your instance, you can look through our version history page.

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