Customers have installed this add-on in at least 445 active instances.
    by InTENSO IT ExpertsAtlassian Verified
    InTENSO IT Experts is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Server 7.2.0 - 7.2.4 and more versions
    Versions available for JIRA Server 6.0 - 7.1.10
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

    Ask a question

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    InTENSO IT Experts supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    We ♥ JIRA Service Desk. This is why we added Workflow Actions with screens support to Customer Portal

    We ♥ JIRA Service Desk. This is why we added Workflow Actions with screens support to Customer Portal

    Transitions in Customer Portal

    Implement ITIL best practices

    Automation Rules

    Let users execute workflow actions from Customer Portal on issues's detail page. This is well-know JSD-40. As in regular JIRA, you can make some fields required on workflow action from Customer Portal

    You can cover many use cases this this plugin such as: confirmation of resolution, escalation, surveys for customers and many more!

    We have added: If Reporter Language or Reporter Email Contains "@" Then Assignee User to Issue or Set Priority To Issue or Add a Label

    More details

    Service Pack for JIRA Service Desk is available now as a three separate plugins:

    Don't worry, you can still use your Service Pack, untill your current license is valid!

    Licenses, purchased before 18.08 will be renewed by purchasing the new ones for chosen moduls now with 50% discount.

    Only Workflow Actions feature is needed? Then buy it! From 18.08 every single modul has a separate license.

    Having some questions? For more info, feel free to contact us at plugins@intenso.com.pl

    User reviews

    Sign in to write a review »
    by Petr Novy on 2016-09-16
    Bugged product, support does not care.
    0 out of 1 found this review helpful
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    InTENSO IT Experts

    Our plugin doesn't support disabled options in the select fields. We'll consider this feature in the future.

    by Hailin Zhang on 2016-05-19
    Good one before Atlassian enabling transition function on service desk!
    Was this review helpful?YesNo
    by Megan Smith on 2016-01-25
    Thanks a lot for a fantastic work! Managing all the transitions in Customer Portal made things so easier for us.
    Was this review helpful?YesNo
    by it on 2016-01-21
    Very useful add-on. But I think that Atlassian must provide similar functionality for SD from the start!
    2 out of 2 found this review helpful
    Was this review helpful?YesNo


    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more


    InTENSO IT Experts is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    InTENSO IT Experts supports Actions for JIRA Service Desk. You can visit the support site to get help.

    Get support


    Version 1.3.1 JIRA Server 7.2.0 - 7.2.4 Released 2016-10-19


    Fixed many issues. Version only for JIRA 7.2+ and JSD 3.2+


    We have fixed issue with missing action links for customers


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Actions for JIRA Service Desk via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Actions for JIRA Service Desk. You're prompted to log into MyAtlassian. Actions for JIRA Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Actions for JIRA Service Desk versions compatible with your instance, you can look through our version history page.

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