OVERALL RATINGS
INSTALLS
1,110
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appAdd self-service actions to your Customer Portal: editable requests, drafts, required fields, and progress tracking. Zero coding
Let customers edit requests safely
Let users edit submitted requests, add missing details, or save drafts before submitting — all under your rules.
Use editable fields and role-based permissions to keep data accurate and secure, without agent involvement.
Require details at the Customer Portal transitions
Make sure requests can only move forward when the right details are provided.
Set required fields for workflow transitions (e.g., require comments when a request is declined). No coding or automation needed.
Keep visibility and audits effortless
Show the status of each request with a Request Progress timeline on the portal.
Track every change — who edited what, when, and why — and keep a full history of updates and approvals with internal comments for context.
Supporting media
More details
Actions for JSM adds custom fields and custom transition screens to the JSM Customer Portal. They allow you to set up missing portal actions, including:
- Edit after submission: customers update real fields (under permissions set by the admin); every change is logged.
- Save as a draft: start now, finish later, or co-author with a manager before filing—no early SLAs.
- Require fields at transitions: prompt for impact, justification, or comment before a move.
- Capture decisions on the ticket: managers approve/decline with notes/comments; mapped transition fires.
- Show fields by role/status/time (e.g., show Escalate after N days).
- Protect sensitive data: make fields read-only or hidden for selected audiences.
- Assets support: pick the exact device from Assets and auto-assign.
- Request progress timeline: show completed/current/next steps to cut “What’s the status?” pings.
Admins configure all of this in the UI, avoiding brittle workarounds or rule chains.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
Actions for Jira Service Management integrates with your Atlassian app
Version information
Version 11.11.0•for Jira Cloud
- Release date
- Nov 10th 2025
- Summary
- Minor version update
- Details
Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial