OVERALL RATINGS
INSTALLS
1,217
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appAllow customers to edit their service requests on the Customer Portal
Create and manage multiple Request actions
Enable customers to edit their requests on the Customer Portal. Control content, edit permissions, and visibility of Request actions.
Track changes in requests
Stay up to date with all the changes made by your customers in their requests. Reveal the complete editing history details. Track the evolution of issues with internal comments.
Control the request editing process
Adjust the flow of editing with Workflow actions. Configure transitions, add fields shown in the transition, and edit permissions.
Supporting media
More details
If you need clarification, go to the Actions LP. If you prefer a detailed demonstration of the app, please request a 1:1 demo with our expert.
Actions for Jira Service Management simplifies the process of service management by involving the client in editing requests.
Additional resources:
- Manage Request actions
- Learn how to manage Workflow actions
- Configure internal comments
- Check the list of Supported Fields
This app integrates with your current Jira Service Management setup. Enhance overall ITSM capabilities for a more comprehensive and efficient service management experience. Check it in tandem with other ITSM apps:
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty program
Integration permissions
Actions for Jira Service Management integrates with your Atlassian product
Version information
Version 8.14.0•for Jira Cloud
Release date
Nov 20th 2024
Summary
Feature & Bugfix Release
Details
- Added support for Rich text rendering in the Paragraph field, allowing users to decide whether to display it in Default or Wiki style.
- Fixed issue with duplicating values after editing with Actions for JSM in multi-line text fields, ensuring a smoother user experience.
- Implemented enhancements to improve the overall security of the application, ensuring safer and more reliable usage.
Payment model
Paid via Atlassian
License type
Commercial