Customers have installed this add-on in at least 32 active instances.
    by Device42for JIRA Server 6.4 - 7.2.2 and more versions
    Versions available for JIRA Server 6.0 - 6.3.15
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    Device42 supports this add-on.

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    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    Get it nowFree add-on

    This connector syncs data between Device42 ITAM/CMDB and JIRA and Users can choose CIs from Device42 in JIRA in their workflow

    This connector syncs data between Device42 ITAM/CMDB and JIRA and Users can choose CIs from Device42 in JIRA in their workflow

    Link CMDB items to issues in JIRA

    View configuration item details

    Extensive search by associated CIs

    Once you sync your Device42 CMDB to JIRA, you can select any of the CIs to create issues in JIRA.

    Once associated, you can see details from Device42 like serial #, asset # and hardware model etc. for that CI in JIRA.

    Once synced, you can search for existing issues using various properties of the CIs (As synced from the Device42 instance)

    More details

    Connector uses Device42 REST APIs to sync data from Device42 to JIRA. Users can update CI data in JIRA on demand or at scheduled intervals.

    When selecting a CI on the issue create page, you can search by the CI name.

    Once related, from the issue view page, you can directly go to Device42 page for the related CI.

    User reviews

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    by Andrey Markelov on 2015-07-09
    This add-on allows very easy to pick up Device42 into JIRA issues. Also it has nice feature to update Device42 by CRON.
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    Device42 supports Device42 Connector for JIRA. You can visit the support site to get help.

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    Version JIRA Server 6.4 - 7.2.2 Released 2016-09-16


    New CI types, better filtering and search with v2.6.0


    • Reorganized the storage system, version with the addition of new CIs / parameters would be released more often
    • Added new CI types: assets, subnets and part modules
    • For existing CI types added set of new parameters
    • Enhanced filtering ability - added query language for the smart search of the parameters.
    • Added caching of the filter results to speed up the CI search within a filter
    • Enhanced filtering ability - added possibility to show / hide parameters of CIs. The parameters can be enabled / disabled to be shown within the custom fieldsAdded more parameters to search capability - the CIs can be searched by any searchable parameter within the issue navigator


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Device42 Connector for JIRA via search. Results include add-on versions compatible with your JIRA instance.
    5. Click Install to download and install your add-on.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Device42 Connector for JIRA versions compatible with your instance, you can look through our version history page.

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