86
Customers have installed this add-on in at least 86 active instances.
    by cPrimeLabsfor JIRA Server 7.0.0 - 7.2.5 and more versions
    Versions available for JIRA Server 6.1 - 6.4.14
    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

    Ask a question

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Supported
    cPrimeLabs supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Automated Surveys for your Service Desk

    Automated Surveys for your Service Desk

    Visibility into customer satisfaction with support

    Custom email templates for survey responses

    Find the projects with low customer satisfaction

    See what you customers think of your support team's quality with a one click survey that sends via email

    Use custom templates to build a survey or embed within support agent’s email signature, per each unique project

    Reporting features for surveys create the visibility to find lowest and highest performing projects and other supportive metrics

    More details

    Surveys for Service Desk: Automated Surveys for your Service Desk

    -Get visibility into your support channel: See what you customers think of your support team's quality with a one click survey that sends via email

    -Skin your own custom email survey templates: Use custom templates to build a survey or embed within support agent’s email signature, per each unique project

    -Reporting: Reporting features for surveys create the visibility to measure average score and rank. Filter by reporter or assignee.

    User reviews

    (11)
    Sign in to write a review »
    by Karen Montalbano on 2016-05-23
    This has never worked. With every release, it gets worse. There is no support from vendor. It is terrible that this is a paid add-on.
    Was this review helpful?YesNo
    by Xuan De Isla on 2016-05-04
    Surveys aren't sent without regard of the trigger. I can set frequency to 100% but nothing changes. It's useless in Service Desk 3.1.4
    Was this review helpful?YesNo

    cPrimeLabs

    Hi Xuan,

    We are looking into this incident and we have logged it in our portal. We will reach out directly with a timeline for the fix shortly.

    by José Boy on 2016-01-28
    Is there any chance to get an update for Jira 7? This add-on doesn't work properly on the latest version
    Was this review helpful?YesNo

    cPrimeLabs

    Thank you for letting us know - our team is planning to roll out the compatibility update by end of this quarter. If you'd like, we can add you to our mailing list for updates. Please send your email to simone.chen@cprime.com if you'd like to be added.

    by Vinay Shekar on 2015-12-22
    Is there a way where we can trigger survey emails at multiple triggers? Example: One survey mail at Resolved status and another mail at Closed status
    Was this review helpful?YesNo
    by NicholasF on 2015-12-01
    Hi there, will there be support for this plugin/add on in Jira 7/Service desk 3?
    1 out of 1 found this review helpful
    Was this review helpful?YesNo

    cPrimeLabs

    Hi Nicholas,

    Thank you for submitting this - as shared in our correspondence we're looking at Q1 of 2016. We look forward to rolling out the update!

    Pricing

    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Support

    cPrimeLabs supports Surveys for Service Desk. You can visit the support site to get help.

    Get support

    Versions

    Version 2.1.10-jira7 JIRA Server 7.0.0 - 7.2.5 Released 2016-09-06

    Summary

    Updated Export Reports & Bug Fixes

    Details

    Average Rating Export: Updated the export report a user pulls to Excel or CSV for the average rating report.

    Bug Fix: Fixed error handling on admin configuration screen

    Bug Fix: Fixed custom survey help text to a normal JIRA notification

    Bug Fix: Fixed custom email recipient list to only show for user fields

    Bug Fix: Fixed error when clicking on "All" or "Survey Answers" panel

    Bug Fix: Fixed error handling for custom Yes/No result

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Surveys for Service Desk via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Surveys for Service Desk. You're prompted to log into MyAtlassian. Surveys for Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Surveys for Service Desk versions compatible with your instance, you can look through our version history page.

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