93
Customers have installed this app in at least 93 active instances.
    by cPrimeAtlassian Verified
    cPrime is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

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    for Jira Server 7.0.0 - 7.9.0 and more versions
    Versions available for Jira Server 6.1 - 6.4.14
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    cPrime supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Automated Surveys for your Service Desk - custom surveys for your teams to track customer satisfaction and feedback

    Automated Surveys for your Service Desk - custom surveys for your teams to track customer satisfaction and feedback

    Enjoy extensive configurability for your surveys

    Get a dashboard with customer satisfaction metrics

    Tailor your surveys in any way you want

    The most versatile custom surveys - create unlimited questions of any type, modify rating scale, apply corporate branding, view client rating and feedback in the ticket, get analytics on customer satisfaction, and more!

    Get analytics on your support team's quality with a survey dashboard providing the customer satisfaction metrics and visual rating reports for a quick health check.

    Set up your surveys any way you want - customize and brand them, add corporate style, define survey rules, specify projects for a survey, limit access to survey feedback, export survey data.

    More details

    Surveys for Service Desk enable you to send, aggregate and analyze survey data, based on the quality of the support received by customers.

    Key features

    • Visibility - get customers' feedback on your support team's quality
    • Quick - use one click survey to create standard surveys with all data pre-populated
    • Configurability - use placeholders, define questions, rating type and scale, frequency, apply your own styles to the survey, etc.
    • Freedom - you can rely on automatic survey sending or send ad-hoc surveys at any time
    • Access - define the level of client feedback visibility that best suits your needs
    • View results - get survey results right in the ticket, no need to look for any emails as you have everything at hand
    • Reporting - measure average rating, view team leaderboard and rating dynamics, drill down to detailed survey results in an exportable report

    Reviews for cloud

    (13)
    Sign in to write a review
    by Karen Montalbano on 2016-05-23
    This has never worked. With every release, it gets worse. There is no support from vendor. It is terrible that this is a paid add-on.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    cPrime

    Hi Karen,

    We're sorry this didn't work for you in the past. We're proud to say that we've cleaned up the survey app, fixed the bugs, and added many useful features. We have many happy clients with it now. You should give it a try. And our support is only one click away.

    Cheers!

    by Xuan De Isla on 2016-05-04
    Surveys aren't sent without regard of the trigger. I can set frequency to 100% but nothing changes. It's useless in Service Desk 3.1.4
    Was this review helpful?YesNo
    cPrime

    Hi Xuan,

    We are looking into this incident and we have logged it in our portal. We will reach out directly with a timeline for the fix shortly.

    by José Boy on 2016-01-28
    Is there any chance to get an update for Jira 7? This add-on doesn't work properly on the latest version
    Was this review helpful?YesNo
    cPrime

    UPD: it is compatible now and you can evaluate it for free.

    Thank you for letting us know - our team is planning to roll out the compatibility update by end of this quarter. If you'd like, we can add you to our mailing list for updates.

    Cheers!

    by Vinay Shekar on 2015-12-22
    Is there a way where we can trigger survey emails at multiple triggers? Example: One survey mail at Resolved status and another mail at Closed status
    Was this review helpful?YesNo
    cPrime

    Hi Vinay,

    Currently we do not support this but thank you for a feature idea. If you have any other feature requests - we're just one click away!

    Cheers!

    by NicholasF on 2015-12-01
    Hi there, will there be support for this plugin/add on in Jira 7/Service desk 3?
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    cPrime

    Hi Nicholas,

    Thank you for submitting this - as shared in our correspondence we're looking at Q1 of 2016. We look forward to rolling out the update!

    Reviews for server

    (13)
    Sign in to write a review
    by MOS Support on 2017-12-21
    Surveys for Service Desk is only Survey add-on for custom survey. I appreciate cPrime support guys.
    Was this review helpful?YesNo
    cPrime

    Thank you so much! :-)

    by Ethan Foulkes on 2017-11-08
    I was not able to get previous version working when I tried. Latest version is working and easy to configure. I'm looking forward to the increased understanding of service provided as we continue our ServiceDesk rollout!
    Was this review helpful?YesNo
    cPrime

    Thank you so much, Ethan!

    We indeed reworked many places in the app and continue to improve it from both functionality and UI/UX standpoint. If you ever have an idea for a new feature - we're just one click away!

    Regards,Products Team

    by Karen Montalbano on 2016-05-23
    This has never worked. With every release, it gets worse. There is no support from vendor. It is terrible that this is a paid add-on.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    cPrime

    Hi Karen,

    We're sorry this didn't work for you in the past. We're proud to say that we've cleaned up the survey app, fixed the bugs, and added many useful features. We have many happy clients with it now. You should give it a try. And our support is only one click away.

    Cheers!

    by Xuan De Isla on 2016-05-04
    Surveys aren't sent without regard of the trigger. I can set frequency to 100% but nothing changes. It's useless in Service Desk 3.1.4
    Was this review helpful?YesNo
    cPrime

    Hi Xuan,

    We are looking into this incident and we have logged it in our portal. We will reach out directly with a timeline for the fix shortly.

    by José Boy on 2016-01-28
    Is there any chance to get an update for Jira 7? This add-on doesn't work properly on the latest version
    Was this review helpful?YesNo
    cPrime

    UPD: it is compatible now and you can evaluate it for free.

    Thank you for letting us know - our team is planning to roll out the compatibility update by end of this quarter. If you'd like, we can add you to our mailing list for updates.

    Cheers!

    Pricing

    10 users$1025 users$5050 users$100100 users$500250 users$1000500 & upAdditional pricing details

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    cPrime is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 3.0.6-jira7 Jira Server 7.0.0 - 7.9.0 Released 2018-04-10

    Summary

    Compatibility update for Jira 7.9.0, new features

    Details

    • added compatibility with Jira 7.9.0
    • added the ability to add CSS styles for instance to modify the star size in the email forms
    • added a custom column to the Custom Question Report

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Surveys for Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Surveys for Service Desk. You're prompted to log into MyAtlassian. Surveys for Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Surveys for Service Desk versions compatible with your instance, you can look through our version history page.

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