Customers have installed this add-on in at least 57 active instances.
    by CoreSoft Labsfor JIRA Server 6.3 - 7.4.1
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    CoreSoft Labs supports this add-on.

    Get support

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Super-flexible solution for complex SLA Management for Any JIRA Application and tracking all deadlines like Time to Resolution

    Super-flexible solution for complex SLA Management for Any JIRA Application and tracking all deadlines like Time to Resolution

    Manage Complex and Multiple SLAs

    Monitor SLA Delivery

    SLA Reports and Analytics

    Create Metrics, decide when they start, pause, resume, finish, and are cancelled. Set Goals to define deadlines for issues selected via JQL functions. Define working days and hours. Manage unlimited number of SLAs.

    Monitor deadlines, and time limits thanks to SLA PowerBox icons which are all colours and symbols. Watch KPIs on dedicated trackers assigned to each issue. Have the most important stats published on your Dashboard.

    Reporting features provide Service Level Managers with detailed SLA stats. SLA Analytics allow to create customized issue-level stats. SLA History monitors activity on an issue. JQL search speeds up issue navigation.

    More details

    SLA PowerBox is fully customizable SLA management tool. It allows to create and personalize unlimited number of Metrics, Goals, Behaviours, Calendars, and Agreements.

    With SLA PowerBox you can easily manage all aspects of service delivery including timing, and performance. Powerful insights provided by the plugin make Service Level Managers’ job more precise and improve their efficiency.

    SLA PowerBox allows to create multiple deadlines – SLA Goals – that are assigned to issues according to JQL-based criteria. Each SLA Goal has its independent time counter that is triggered by changes performed on a defined JIRA field. All functionalities are fully customizable which makes SLA PowerBox the most powerful plugin to manage complex SLAs in JIRA.

    No matter if you are an external or internal service provider, SLA PowerBox will provide you with a set of brilliant tools to protect your service delivery performance.

    User reviews

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    by Joel Andrews on 2017-05-01
    Hi There, this plugin is perfect for our needs, unfortunately it's only available for Server and not Cloud. Is there any chance that this will be available for the Cloud instance as well?
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    CoreSoft Labs

    Hi Joel,

    Thanks for using SLA PowerBox. We're working on porting it to JIRA Cloud, but due to API limitations not all Server features can be used in Cloud.


    CoreSoft Labs Team

    by Pierre-Jean Constant on 2017-03-31
    A very nice add-on but why no DC support ?
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    CoreSoft Labs

    Hi Pierre,

    We're working on the JIRA Data Center support and it's almost ready.

    Stay tuned, version 2.0 is coming soon,


    CoreSoft Labs Team

    by Joe Mullin on 2017-03-27
    Fantastic plugin to handle your SLA needs. My company uses JIRA Service Desk and we have an outsource company that handles a lot of our work. So, our IT department is a mixed group of in-house and oursourced techs. The outsourced company has specific contract-driven SLAs with monetary penalties if they aren't met, so it was critical that we had an accurate, reliable way of tracking SLAs that would only count time when assigned to one of their employees. The built-in JIRA Service Desk SLAs couldn't handle it, but SLA PowerBox handled it very well. And SLA PowerBox looks way better for the support staff with great SLA reporting and history tracking. It took more time to set up the SLAs in the beginning because you have to build your goals, behaviours, and SLA agreements, but those settings allow the system to be even more dynamic and flexible than the Service Desk SLAs. I've also contacted the SLA PowerBox support team many times about questions, feature requests, and a bug - and they have been very quick to respond, patient with me, and very helpful. All around, I've been impressed with SLA PowerBox. Thanks for making a great plugin!
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    CoreSoft Labs


    Thanks for the review. We're happy you like out add-on :) and we're working hard to make it much simpler when no sophisticated SLA Agreement is required.


    CoreSoft Labs Team

    by First Last on 2017-02-01
    Hi guys, Can you please tell if the following is possible with your add-on. We are using Jira SD 3. According to one of our real SLA's we have 10 minutes to set ticket priority. But if a ticket arrives at 17.55, which is 5 minutes to the end of our working day, we still have 5 minutes after 9 o'clock the following morning, the calendar is 9x5. I cannot find a way how to set it properly in the standard Jira SD SLA section. So is your product versatile in such a way that it can support gaps inside a SLA? Maybe more custom rules? Thanks in advance.
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    CoreSoft Labs


    Thank you for your question. Your case looks to be easy with SLA PowerBox. You need a SLA Metric with very simple behaviour with 2 actions: Start on issue created and finish on any event with additional JQL Condition "Priority is not EMPTY". If you need any further information please drop us an email to support@coresoftlabs.com or use our Service Desk.


    CoreSoft Labs Team

    by Felix Haas on 2017-01-11
    Very good Add-on. Very flexible and works smoothly with our JIRA Software. Configuration is pretty complex but features are almost endless. We was looking for solution where SLA Calculation stops when customer opens a subtask and resumes when all subtasks are closed. It was possible with this add-on. Support team is very helpful and provided us with custom online training for free :)
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    CoreSoft Labs


    Thanks for your review. We're happy you like our products. We're working hard on making them better&better every day.


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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Add-ons are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons. For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server add-ons are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host product, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    CoreSoft Labs provides support for this add-on.

    Vendor support resources


    Find out how this add-on works.

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    Version 2.0.1 JIRA Server 6.3 - 7.4.1 Released 2017-07-14


    Minor updates, bug fixes


    This is a bug fix release containing some minor improvements.


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate SLA PowerBox - On Time Service Delivery via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for SLA PowerBox - On Time Service Delivery. You're prompted to log into MyAtlassian. SLA PowerBox - On Time Service Delivery begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older SLA PowerBox - On Time Service Delivery versions compatible with your instance, you can look through our version history page.

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