In this release, we have added more detailed logging to assist our customers better during setup, and included addition options for mapping.
This app has been archived
You may still get support information and download previous versions of this app. Learn more.
Last modified 2021-05-07 • 0 downloads • By TeamSupport
Support
To check known issues (or if you want to file one), view this app's issue tracker.
To learn more about the app, you should:
- Read the documentation.
- Look around the forums.
This is a supported app, so you may contact the vendor (or support contact) for help:
Description
Ticket Page
Our ticketing page is a key area for the Jira integration with TeamSupport. Here information such as the issue summary, description, project, and type are shared between the two systems.
Customer Page
Here you can view all of your information about your customer, including the tickets they have open and closed that are linked with issues in Jira. TeamSupport provides extensive customer and contact tracking.
How Jira and TeamSupport Work Together
TeamSupport works hand-in-hand with Jira to make sure only the right information is shared. It's an integration built to maximize efficiency and improve internal collaboration. (Jira = Green, TeamSupport = Blue).
More details
TeamSupport's customer support software with Jira creates a powerful all-in-one solution for technology companies. Our native Jira integration links support tickets in TeamSupport to engineering tickets in Jira for faster resolution, greater visibility, and better collaboration between support and development.
How It Works:
- TeamSupport creates and links the issue ticket with a new issue in Jira, including summary, description, project, and type. If the issue already exists in Jira, you can link the TeamSupport help desk ticket to it.
- An issue in Jira can be linked with multiple TeamSupport tickets.
- Any change to status, project, type, or any custom mappings in Jira will be automatically applied to any linked TeamSupport tickets.
- Actions created in TeamSupport will be created in the linked Jira issue.
- Changes made in TeamSupport are not applied to the Jira issue, so your team can still make updates without worrying about editing the Jira issue.
Version history
1.9.0.0Jira Server 7.1.9 - 7.1.102021-05-07Enhanced Logging and Configuration 1.8.0.0Jira Server 7.1.9 - 7.1.102016-08-05Tighter integrations between tickets and issues Connect to multiple Jira servers from a single TeamSupport account.
Include Jira comment dates when syncing.
Jira-TeamSupport Status Exclusions.
Ability to Sync Non Mandatory Jira Fields.
Ticket attachment posting to Jira for Ticket Action Description.
Add option to Jira interface to send only the default product.
Ability to sync more than just mandatory fields with Jira.
Jira mapping of standard fields.
Allow Jira custom mapping to push data from TeamSupport to Jira.
1Jira Server 6.0.4 - 6.0.82013-07-18First Release No release notes.