by TeamSupportfor Jira Cloud, Jira Server 7.1.9 - 7.1.10 and more versions
    Versions available for Jira Server 6.0.4 - 6.0.8
    Supported
    TeamSupport supports this app.

    Get support

    Supported
    TeamSupport supports this app.

    Get support

    Connecting Customer Support and Development to Build Stronger Customer Relationships

    Connecting Customer Support and Development to Build Stronger Customer Relationships

    Connecting Customer Support and Development to Build Stronger Customer Relationships

    Ticket Page

    Customer Page

    How Jira and TeamSupport Work Together

    Our ticketing page is a key area for the Jira integration with TeamSupport. Here information such as the issue summary, description, project, and type are shared between the two systems.

    Here you can view all of your information about your customer, including the tickets they have open and closed that are linked with issues in Jira. TeamSupport provides extensive customer and contact tracking.

    TeamSupport works hand-in-hand with Jira to make sure only the right information is shared. It's an integration built to maximize efficiency and improve internal collaboration. (Jira = Green, TeamSupport = Blue).

    Ticket Page

    Customer Page

    How Jira and TeamSupport Work Together

    Our ticketing page is a key area for the Jira integration with TeamSupport. Here information such as the issue summary, description, project, and type are shared between the two systems.

    Here you can view all of your information about your customer, including the tickets they have open and closed that are linked with issues in Jira. TeamSupport provides extensive customer and contact tracking.

    TeamSupport works hand-in-hand with Jira to make sure only the right information is shared. It's an integration built to maximize efficiency and improve internal collaboration. (Jira = Green, TeamSupport = Blue).

    More details

    TeamSupport's customer support software with Jira creates a powerful all-in-one solution for technology companies. Our native Jira integration links support tickets in TeamSupport to engineering tickets in Jira for faster resolution, greater visibility, and better collaboration between support and development.

    How It Works:

    • TeamSupport creates and links the issue ticket with a new issue in Jira, including summary, description, project, and type. If the issue already exists in Jira, you can link the TeamSupport help desk ticket to it.
    • An issue in Jira can be linked with multiple TeamSupport tickets.
    • Any change to status, project, type, or any custom mappings in Jira will be automatically applied to any linked TeamSupport tickets.
    • Actions created in TeamSupport will be created in the linked Jira issue.
    • Changes made in TeamSupport are not applied to the Jira issue, so your team can still make updates without worrying about editing the Jira issue.

    Sign up for an integration demo today!

    More details

    TeamSupport's customer support software with Jira creates a powerful all-in-one solution for technology companies. Our native Jira integration links support tickets in TeamSupport to engineering tickets in Jira for faster resolution, greater visibility, and better collaboration between support and development.

    How It Works:

    • TeamSupport creates and links the issue ticket with a new issue in Jira, including summary, description, project, and type. If the issue already exists in Jira, you can link the TeamSupport help desk ticket to it.
    • An issue in Jira can be linked with multiple TeamSupport tickets.
    • Any change to status, project, type, or any custom mappings in Jira will be automatically applied to any linked TeamSupport tickets.
    • Actions created in TeamSupport will be created in the linked Jira issue.
    • Changes made in TeamSupport are not applied to the Jira issue, so your team can still make updates without worrying about editing the Jira issue.

    Sign up for an integration demo today!

    Reviews for cloud

    (2)
    Sign in to write a review
    by Doreen Jennings on 2016-10-27
    We use Jira and TeamSupport. Syncing tickets as new issues for Jira and our developers is easy. The two programs communicate well, updating TeamsSupport tickets as the developers and QA team update their Jira Tickets. This keeps the support side/TeamSupport in the loop knowing what is being worked on and what will be released in the next phase. All good from a working perspective. Thank you for making my job and my Team's job that much more easy.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Tony McCormick on 2013-08-14
    This is a great connection for those folks that are using TeamSupport for helpdesk. Really like the ability to link Jira issues with tickets and to create new issues from tickets!
    Was this review helpful?YesNo

    Reviews for server

    (2)
    Sign in to write a review
    by Doreen Jennings on 2016-10-27
    We use Jira and TeamSupport. Syncing tickets as new issues for Jira and our developers is easy. The two programs communicate well, updating TeamsSupport tickets as the developers and QA team update their Jira Tickets. This keeps the support side/TeamSupport in the loop knowing what is being worked on and what will be released in the next phase. All good from a working perspective. Thank you for making my job and my Team's job that much more easy.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Tony McCormick on 2013-08-14
    This is a great connection for those folks that are using TeamSupport for helpdesk. Really like the ability to link Jira issues with tickets and to create new issues from tickets!
    Was this review helpful?YesNo

    Reviews for Data Center

    (2)
    Sign in to write a review
    by Doreen Jennings on 2016-10-27
    We use Jira and TeamSupport. Syncing tickets as new issues for Jira and our developers is easy. The two programs communicate well, updating TeamsSupport tickets as the developers and QA team update their Jira Tickets. This keeps the support side/TeamSupport in the loop knowing what is being worked on and what will be released in the next phase. All good from a working perspective. Thank you for making my job and my Team's job that much more easy.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Tony McCormick on 2013-08-14
    This is a great connection for those folks that are using TeamSupport for helpdesk. Really like the ability to link Jira issues with tickets and to create new issues from tickets!
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    This app is sold by a third-party vendor.

    Let us know that you'd like to manage this app's billing on your Atlassian invoice.

    This app is sold by a third-party vendor.

    Contact the vendor to evaluate or purchase this app.

    Pricing FAQ

    What does 'paid-via-vendor' mean?

    Paid-via-vendor apps are licensed and purchased directly through the vendor who makes this app.

    Payment for paid-via-vendor apps is not handled by Atlassian.

    Will paid-via-vendor transactions be on my Atlassian invoice?

    Paid-via-vendor transactions are not managed by Atlassian. This means transactions for paid-via-vendor apps will not be on your Atlassian invoice.

    Pricing FAQ

    What does 'paid-via-vendor' mean?

    Paid-via-vendor apps are licensed and purchased directly through the vendor who makes this app.

    Payment for paid-via-vendor apps is not handled by Atlassian.

    Will paid-via-vendor transactions be on my Atlassian invoice?

    Paid-via-vendor transactions are not managed by Atlassian. This means transactions for paid-via-vendor apps will not be on your Atlassian invoice.

    TeamSupport provides support for this app.

    TeamSupport provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2016-08-05

    Summary

    Tighter integrations between tickets and issues

    Details

    Connect to multiple Jira servers from a single TeamSupport account.

    Include Jira comment dates when syncing.

    Jira-TeamSupport Status Exclusions.

    Ability to Sync Non Mandatory Jira Fields.

    Ticket attachment posting to Jira for Ticket Action Description.

    Add option to Jira interface to send only the default product.

    Ability to sync more than just mandatory fields with Jira.

    Jira mapping of standard fields.

    Allow Jira custom mapping to push data from TeamSupport to Jira.

    Versions

    Version 1.8.0.0 Jira Server 7.1.9 - 7.1.10 Released 2016-08-05

    Summary

    Tighter integrations between tickets and issues

    Details

    Connect to multiple Jira servers from a single TeamSupport account.

    Include Jira comment dates when syncing.

    Jira-TeamSupport Status Exclusions.

    Ability to Sync Non Mandatory Jira Fields.

    Ticket attachment posting to Jira for Ticket Action Description.

    Add option to Jira interface to send only the default product.

    Ability to sync more than just mandatory fields with Jira.

    Jira mapping of standard fields.

    Allow Jira custom mapping to push data from TeamSupport to Jira.

    Installation

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