This app has been archived

You may still get support information and download previous versions of this app. Learn more.

Salesforce.com Case Integration to Jira

Last modified 2024-05-07 • 0 downloads • By Quantum Whisper

Support

To check known issues (or if you want to file one), view this app's issue tracker.

To learn more about the app, you should:

This is a supported app, so you may contact the vendor (or support contact) for help:

Quantum Whisper
https://www.quantumwhisper.com/
info@quantumwhisper.com

Description

More details


HIGHLIGHTS

  • Escalate to Dev – Escalate support cases that need dev to solve. Establish bidirectional links between Salesforce cases & JIRA issues.
  • Search & Link from Salesforce - Nobody likes duplicates! Before sending to dev & creating an issue, search for similar issues first. If it's a match, link the case!
  • Automatically Create Issues - Based on case field values, automatically create new issues --- in the right projects! It’s 100% configurable & supports all issue types.
  • View Dev Status in Salesforce - Once an issue is created or a dev link is established, support can view issue status & other fields --- all within CRM!
  • Map System & Custom Fields - Point & click to map fields between Salesforce & JIRA. You can configure any field, in any direction.
  • Automatic Salesforce Notifications - Dev works hard! When they update or complete issues, cases are automatically populated to reflect new status.

Learn more, request demos & launch free trials today. Pricing starts at only $1,999/year!

Version history