This version creates custom fields such as investigation reason, root cause, and workaround.
To check known issues (or if you want to file one), view this app's issue tracker.
To learn more about the app, you should:
The problem management workflow for Jira Service Management has been designed based on ITIL recommendations. It ensures your team follow a standardized process to manage problems.
Be sure to check out the incident workflow (https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.incident/server/overview), the service request workflow (https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.servicerequest) and the change workflow|https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.change).