This version creates custom fields such as investigation reason, root cause, and workaround.
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Last modified 2020-12-10 • 3000 downloads • By Atlassian Labs
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Description
More details
The problem management workflow for Jira Service Management has been designed based on ITIL recommendations. It ensures your team follow a standardized process to manage problems.
Be sure to check out the incident workflow (https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.incident/server/overview), the service request workflow (https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.servicerequest) and the change workflow|https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.change).
Version history
1.5Jira Server 7.0.0 - 7.2.152016-11-01Process for problem management based on ITIL guidelines 1.0Jira Server 7.0.0 - 7.2.152016-10-25Process for problem management based on ITIL guidelines No release notes.