Email This Issue

Looking for support from the team to resolve the processing of the emails from email handler and there has been no support inspite of creating ticket to the team and when multiple follow up made through email and ticket comments.

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  META-INF KFT

  Hi Raghava,

  Thank you for your feedback. We understand how critical email processing is for your team and completely recognize why this felt like an urgent issue on your end.

  However, we would like to clarify the timeline regarding your support request. Your ticket was submitted on the evening of July 21st. Our support team operates from 9:00 AM to 5:00 PM CET, and our standard Service Level Agreement (SLA) for a first response is 2 business days.

  Our support agent, thoroughly reviewed your case and provided a detailed response with troubleshooting steps on July 23rd at 12:33 PM—well within our promised SLA.

  As noted in the ticket, the connection is timing out because the handler is attempting to process 132,000 historical emails at once. The agent provided step-by-step instructions on how to clear the target folder and process your new emails in smaller batches to get your system running smoothly again.

  Please check your ticket for these detailed instructions. We are standing by and happy to continue assisting you there once you have had a chance to try the suggested steps!

  Best Regards,
  META-INF Team

We're experiencing some serious performance issues — incoming emails can take up to an hour to be processed.

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  META-INF KFT

  Hi Andreas,

  Thank you for taking the time to share your feedback. We understand how disruptive delays in email processing can be, especially when you're relying on timely updates.

  We're aware that some users have experienced slower processing recently. Immediate measures have been put in place to bring processing time back to normal, and further optimizations are on the way.

  We couldn't find an open support ticket under your name for this issue. Could you please raise one through our Service Desk so our team can look into the details for your specific case?

  Best Regards,
  META-INF Team

Fantastic application and support! The customization that is possible with inbound workflows is incredibly beneficial for building flexible processes and accurate results. Very intuitive and well documented

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  META-INF KFT

  Hi Marcus,

  Thank you so much for leaving us a 4-star review! We’re delighted to hear that you had such a positive experience. Your feedback means a lot to our team and helps us continue improving.

  We truly appreciate your support, and we hope you will continue to have a positive experience with our app.

  Best Regards,

  META-INF Team