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Email This Issue

works with Jira Cloud, Jira Server 9.0.0 - 9.15.2, Jira Data Center 9.4.0 - 10.7.4 and more

OVERALL RATINGS

INSTALLS

5,641

SUPPORT

  • Partner Supported
  • Cloud Migration Assistance

TRUST SIGNALS

Reviews for cloud

4/ 5

Based on 54 out of 181 reviews across hosting types

Review guidelines

We've upgraded from 4 to 5 stars on May 25, 2026. Earlier ratings are included in the overall score using linear conversion...

Showing 54 reviews

  • Mike Field

    Posted on Sep 7, 2026

    We’ve been using Email This Issue for a while and it’s been a really useful addition to Jira. It makes handling email conversations through issues much easier and helps keep everything in one place. It’s straightforward to use, flexible enough for what we need, and has been reliable for us. Overall, a very useful app that does exactly what we need it to.

    Was this review helpful?•
    • META-INF KFT

      Hi Mike!
      Thank you so much for taking the time to share your experience!
      We are thrilled to hear that Email This Issue has become a reliable and valuable part of your Jira workflow.
      If you ever have questions or need assistance as you continue to use it, please don't hesitate to reach out to our support team.

      Best Regards,
      META-INF Team

  • Andreas Zimmermann

    Posted on Jul 9, 2026

    We're experiencing some serious performance issues — incoming emails can take up to an hour to be processed.

    Was this review helpful?•
    • META-INF KFT

      Hi Andreas,

      Thank you for taking the time to share your feedback. We understand how disruptive delays in email processing can be, especially when you're relying on timely updates.

      We're aware that some users have experienced slower processing recently. Immediate measures have been put in place to bring processing time back to normal, and further optimizations are on the way.

      We couldn't find an open support ticket under your name for this issue. Could you please raise one through our Service Desk so our team can look into the details for your specific case?

      Best Regards,
      META-INF Team

  • Sistemas Tecnofor

    Posted on Feb 4, 2026

    Was this review helpful?•
  • Ethan R Hardy

    Posted on Nov 20, 2025

    Fantastic application and support! The customization that is possible with inbound workflows is incredibly beneficial for building flexible processes and accurate results. Very intuitive and well documented

    Was this review helpful?•
  • Marcus

    Posted on Sep 25, 2025

    Was this review helpful?•
    • META-INF KFT

      Hi Marcus,

      Thank you so much for leaving us a 4-star review! We’re delighted to hear that you had such a positive experience. Your feedback means a lot to our team and helps us continue improving.

      We truly appreciate your support, and we hope you will continue to have a positive experience with our app.

      Best Regards,

      META-INF Team

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