4,712
Customers have installed this app in at least 4,712 active instances.
4,712
Customers have installed this app in at least 4,712 active instances.
    by META-INF KFTTop Vendor
    META-INF KFT is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

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    for Jira Cloud, Jira Server 7.0.0 - 7.12.3 and more versions
    Versions available for Jira Server 3.12 - 3.13.4
    Jira Server 4.0 - 6.4.14
    Supported
    META-INF KFT supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    META-INF KFT supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Email collaboration and email service desk made easy - send and receive emails with support for external users

    Email collaboration and email service desk made easy - send and receive emails with support for external users

    Email collaboration and email service desk made easy - send and receive emails with support for external users

    Email issues to anyone in or outside your company

    Notify your contacts when something happens.

    Send emails from workflow transitions

    Send issues in email to anyone including email addresses of external users, internal users, issue participants, roles, groups, custom fields. Add issue attachments to the email and comment the issue.

    Send automated notifications to internal or external recipients upon issue events or execution of workflow action. You have full control over your notifications. When, who, what it is all up to you.

    Use the Email This Issue Workflow Post Function to send emails right form the workflow transitions. Conditional email sending via JQL, many recipient types, attachments are all available.

    Email issues to anyone in or outside your company

    Notify your contacts when something happens.

    Process incoming emails and save email addresses

    Send issues in email to anyone including email addresses of external users, internal users, issue participants, roles, groups, custom fields. Add issue attachments to the email and comment the issue.

    Send automated notifications to internal or external recipients upon issue events or execution of workflow action. You have full control over your notifications. When, who, what it is all up to you.

    Email This Issue Mail Handler does not only create issues and comments, but sends an auto acknowledment email back to the sender, it saves sender and recipient email addresses to custom fields

    More details

    Email This Issue (or JETI) helps you keep in touch with all stakeholders inside and outside your company. Send them issues in email in various ways without having to switch context to an email client.

    JETI for Jira Cloud turns Jira to be a better HelpDesk tool and is ideal when you want to fully control Jira's email capabilities.

    • Compose and dispatch emails manually within Jira.
    • Configure customizable and flexible Event Notifications or Workflow Post-Functions to keep everyone in synch with changes made to your issues.
    • Process incoming emails and initialize issue fields with data extracted from the emails. Find issues related to emails by field criteria.
    • Attach issue attachments to your email.
    • Create eye candy emails with content of your choice. Email subject, body, from address and comments may include system or custom fields.
    • Follow emails related to an issue in a dedicated issue tab panel.

    More details

    NEW! Data Center Readiness

    New prices for Email This Issue

    Email This Issue (or JETI) helps you keep in touch with all stakeholders inside and outside your company. Send them issues in email in various ways or receive emails from them without having to switch context to an email client.

    JETI turns Jira to be a better HelpDesk tool and is ideal when you want to fully control Jira's email capabilities.

    • Compose and dispatch emails manually within Jira.
    • Configure customizable and flexible Event Notifications or Workflow Post-Functions to keep everyone in synch with changes made to your issues.
    • Process incoming emails and initialize issue fields with data extracted from the emails. Find issues related to emails by field criteria.
    • Attach issue attachments to your email.
    • Create eye candy emails with content of your choice. Email subject, body, from address and comments may include system or custom fields.
    • Follow incoming and outgoing emails related to an issue in a dedicated issue tab panel.

    Reviews for cloud

    (120)
    Sign in to write a review
    by James Ferguson on 2018-10-27
    If you want to send an email with a form in it to collect a value from a non-jira user to populate a customfield of a pre-existing issue - THIS IS NOT what this does.
    Was this review helpful?YesNo
    META-INF KFT

    Hi James,

    We were suprised to read your review and do not understand it. This app IS ABLE to update issue fields from email sent by non-jira users. We really regret that you have not contacted us via our support channel for help to achieve this. We could have helped you easily set up your mail handlers to update the issues.Alternatively, our documentation was available for you to understand what this app was about.

    We believe that your app rating resulted from a misunderstanding. So we kindly ask you to remove your review, contact us so that we can help you get started.

    Thank you!

    by Jay Joshi on 2018-06-27
    The turn around time to receive answers was very long. Moreover, I saw an attitude of "your issue is not because of our addon" without proper investigation. Atlassian support was able to provide some backend data that clearly showed that installation of your addon failed and my email system went all bonkers at that very moment. I was looking at working with you to resolve and find a workable solution for a longer term partnership. A good responsive customer support is a must even though you may have a fantastic product!
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    by Gareth Mann on 2018-05-23
    I find JETI absolutely crucial for us to be able to interract with external customers
    Was this review helpful?YesNo
    by Frederick Himperich on 2018-01-24
    Actually not processing incoming mails, so not really useful. Support is super slow and won't respond in time to find a fix. Looking for another solutions.
    0 out of 1 found this review helpful
    Was this review helpful?YesNo
    META-INF KFT

    Hi Fredrick, we are a little bit confused about your comments. We started to work on your request immediately and are actively working on the questions you raised. We cannot provide instant response times and exclusivity, but a strong intention to help you.

    Concerning the feature of processing incoming emails, we can assure you that if the configuration is correct, emails can be processed by our Cloud Mail Handler with all the additional capabilities not available in Jira Cloud out of the box.

    Regards,

    The META-INF team

    by Martin Mintál on 2017-12-04
    Hi Tibor, I created a bug report but never received an answer. Could you please tell me if you were able to reproduce the error and if it will be fixed in some of the next releases? (Q1 or Q2/2018) I just would like to let my customer know - thank you very much and sorry for the trouble. Ref: https://metainf.atlassian.net/servicedesk/customer/portal/1/SD-2502
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    META-INF KFT

    Hi Martin, we apologize for overlooking your request. We have replied to you in our service desk and will help you resolve the issue as soon as possible. Regards, the META-INF Team.

    Reviews for server

    (120)
    Sign in to write a review
    by Magdalena Dessoulavy on 2018-10-25
    My client is using this app for several integrations with other external customers/organisations/sub-contractors. As some of these do not want to use the standard JIRA REST API to create/update/comment issues, Email This Issue has been without daubt useful for us. Our ServiceDesk where we use JETI, has over 25000 end-users and 2000 agents over the whole country. The solution has very specific domain-logic to be able to rute the emails/issues to the correct users/groups/departments. With default JIRA mailhandlers we could not have done this, as CustomFields and other fields are not possible to be set or control. The JETI support team does a great job if you have any questions. Just be sure to specify detailed what the problem is and how to reproduce it. I have had online meetings with them, and they have always helped out with problems.
    Was this review helpful?YesNo
    by Daphnis Hessling on 2018-06-18
    Very good add-on that we use as an all in one solution for our Jira mail handling. JETI handles our complete email traffic in Jira Service Desk including communication to our customers. JETI has a very fast, helpful and responsive support. The team seems very capable in what they are doing. We made some improvement proposals which were implemented shortly afterwards. Questions regarding the configuration of our Service Desk mail handler were answered very quickly too. All in all a great add-on with good support and a reasonable price. Keep up the good work!
    Was this review helpful?YesNo
    by Doug Knudsen on 2018-05-09
    We have used JETI for several years. Very well supported with timely updates and quick responses to any problems or questions you may have.
    Was this review helpful?YesNo
    by Jimbo H on 2018-05-04
    I have a very mixed experience with this add-on/company. On the one hand it is a powerful and very useful product. On the other hand the support is very sporadic. They are very helpful when you get a response from them, but it can take a few days, even having to chase them up a few times. For something as critical and customer-facing as an email handler/sender this is just not good enough. I would rather the add-on was 2-3x more expensive but had more reliable support. Alternatively I would pay for an upgraded support package with a decent SLA if one was offered.
    Was this review helpful?YesNo
    META-INF KFT

    Hi Jimbo,

    First of all thank you for your notes. We respect honest opinions all the time.

    Furthermore, we agree with you that the responsiveness of our support is sporadic and needs to more reliable.

    Just to clarify things, let me share some details with you on what we've done so far to solve this problem. We have already started to improve our quality of support processes. We have onboarded new team members, involved developers and have started produce tutorial videos additionally to our written tutorials. We started to collaborate with customers using screensharing tools to troubleshoot complex issues faster.

    We believe that our team is improving week by week and our response time will be not only more and more even but shorter too.

    We are happy that you find our addon powerful and helpful to your needs. We do hope you'll experience the result of our efforts to improve support as well.

    Regards, the META-INF Team

    by Bharath Kumar Kappala on 2018-03-20
    We had great experiences with this add-on, the support team is very great for a very important issue that we were facing Tibor arranged a call to discuss all the needs and help us over the call. All the configuration on the add-on is self explanatory which is great!!
    Was this review helpful?YesNo

    Reviews for Data Center

    (120)
    Sign in to write a review
    by cuong hoang on 2017-09-20
    Lots of useful features and frequent updates for such a low price. Our company uses this add-on heavily for both sending and receiving, it's been reliable with no major issues so far.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Lauri Korpela on 2017-08-25
    Plugin doesn't use the builtin Notification Scheme, so you need to rebuild that into plugin settings. When switching to this plugin, you also need to remember to switch off the builtin notification system or you will get double emails. All the settings (notifications and templates) are centralised into plugin settings, so doing changes to projects need admin rights. Feature wise this has everything we would need, but configuring a multi tenant environment with hundreds of projects is too hard (using builtin notification scheme and putting the selection of templates into project settings would help).
    Was this review helpful?YesNo
    META-INF KFT

    Hi Lauri, thank you for your notes. Please note that Email This Issue Notifications are much more flexible than JIRA Notifications. Just think about the options of conditional notifications (JQL and Change log criteria), recipients from text / select list / etc custom fields, ability to add attachments and so on. It is technically not possible to enhance the JIRA Notifications schemes to support all these features.

    Furthermore, it is still possible to apply Email This Issue Notitications to multiple (even to hundreds of Projects) via the Contexts. This means, instead of having to open the project settings page of each project, you can map notifications and templates to multiple projects in one location, by creating *one* Context. Please read through the docs on Contexts

    Please let us know if you need any help.

    by Nikhil on 2017-06-29
    Great plugin!!
    Was this review helpful?YesNo
    by ArunKumar Amarnath on 2017-06-13
    I'm trying to mail the Created Time of the issue that is created in JIRA. As per JIRA it's created at 1:19 pm (NY Time). But in the mail its coming as 5:19 pm. I'm using the Built-in evaluation SMTP. How to fix this issue? Appreciate your faster response. Thanks. Regards, Arun
    0 out of 4 found this review helpful
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    by Colincy on 2017-05-18
    Perfect Add-on! I have a problem,I added a custom field(multi-user select),I want to display the user name in the email through this custom field, I use the following method,but it didn't work out,thank you $!jetiFieldRenderer.renderCustomFieldAsObject($issue, "customfield_10800").getDisplayName()
    Was this review helpful?YesNo
    META-INF KFT

    Thank you for your review. Can you please submit your request via our Customer Portal? Tibor

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$30050 users$400100 users$500250 users$800500 & upAdditional pricing details
    Up to 10 users
    $10
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $2
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    If you've opted for annual billing for your Atlassian product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    META-INF KFT is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    META-INF KFT is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2018-10-10

    Summary

    Improved SD attachment handling and custom field support, bugfixes

    Details

    https://metainf.atlassian.net/wiki/spaces/JETIC/pages/54788112/Release+Notes

    Bugfixes

    • JETIC-594 - Set field value should be only available under Create or Update issue
    • JETIC-599 - line breaks are removed in plain text emails
    • JETIC-612 - Mail-Handler // Incorrect email extraction (Wrong: Text-format; Correct: HTML-format)
    • JETIC-646 - Error when storing recipients during send
    • JETIC-653 - CommentVisibility "all" not working
    • JETIC-654 - Internal comments are handled as public for invalid requests (without request type)
    • JETIC-655 - Cant add external addresses to text custom field
    • JETIC-656 - Safari 12 dialog does not work on sending manual email
    • JETIC-658 - Emails tab not working for users with + sign in username

    Improvements

    • JETIC-645 - Epic is loaded only in case of SW projects
    • JETIC-502 - Improve Service Desk attachment handling
    • JETIC-641 - Set field with built-in fields (reporter, assignee)

    Versions

    Version 7.1.1.9 Jira Server 7.0.0 - 7.12.3 Released 2018-10-26

    Summary

    Custom distribution lists and bugfixes

    Details

    What's New

    What's Fixed

    • Recipient Picker does not complete the search for recipients
    • (JETI-1881) New mail handler is created automatically, if the configured project is deleted
    • (JETI-1849) Template preview does not display a warning if issue key is not provided

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Email This Issue via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Email This Issue. You're prompted to log into MyAtlassian. Email This Issue begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Email This Issue versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Email This Issue.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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