5,320
Customers have installed this app in at least 5,320 active instances.
5,320
Customers have installed this app in at least 5,320 active instances.
5,320
Customers have installed this app in at least 5,320 active instances.
    by META-INF KFTTop Vendor
    META-INF KFT is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

    Learn more

    for Jira Cloud, Jira Server 7.4.0 - 8.4.2, Jira Data Center 7.4.0 - 8.4.2 and more versions
    Versions available for Jira Server 3.12 - 3.13.4
    Jira Server 4.0 - 7.3.9
    Jira Data Center 7.0.0 - 7.3.9
    Supported
    META-INF KFT supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    META-INF KFT supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    META-INF KFT supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Email collaboration and email service desk made easy - send and receive emails with support for external users

    Email collaboration and email service desk made easy - send and receive emails with support for external users

    Email collaboration and email service desk made easy - send and receive emails with support for external users

    Email issues to anyone in or outside your company

    Notify your contacts when something happens.

    Send emails from workflow transitions

    Send issues in email to anyone including email addresses of external users, internal users, issue participants, roles, groups, custom fields. Add issue attachments to the email and comment the issue.

    Send automated notifications to internal or external recipients upon issue events or execution of workflow action. You have full control over your notifications. When, who, what it is all up to you.

    Use the Email This Issue Workflow Post Function to send emails right form the workflow transitions. Conditional email sending via JQL, many recipient types, attachments are all available.

    Email issues to anyone in or outside your company

    Notify your contacts when something happens.

    Process incoming emails and save email addresses

    Send issues in email to anyone including email addresses of external users, internal users, issue participants, roles, groups, custom fields. Add issue attachments to the email and comment the issue.

    Send automated notifications to internal or external recipients upon issue events or execution of workflow action. You have full control over your notifications. When, who, what it is all up to you.

    Email This Issue Mail Handler does not only create issues and comments, but sends an auto acknowledgment email back to the sender, it saves sender and recipient email addresses to custom fields

    Email issues to anyone in or outside your company

    Notify your contacts when something happens.

    Process incoming emails and save email addresses

    Send issues in email to anyone including email addresses of external users, internal users, issue participants, roles, groups, custom fields. Add issue attachments to the email and comment the issue.

    Send automated notifications to internal or external recipients upon issue events or execution of workflow action. You have full control over your notifications. When, who, what it is all up to you.

    Email This Issue Mail Handler does not only create issues and comments, but sends an auto acknowledgment email back to the sender, it saves sender and recipient email addresses to custom fields

    More details

    Email This Issue (or JETI) helps you keep in touch with all stakeholders inside and outside your company. Send them issues in email in various ways without having to switch context to an email client.

    JETI for Jira Cloud turns Jira to be a better HelpDesk tool and is ideal when you want to fully control Jira's email capabilities.

    • Compose and dispatch emails manually within Jira.
    • Configure customizable and flexible Event Notifications or Workflow Post-Functions to keep everyone in synch with changes made to your issues.
    • Process incoming emails and initialize issue fields with data extracted from the emails. Find issues related to emails by field criteria.
    • Attach issue attachments to your email.
    • Create eye candy emails with content of your choice. Email subject, body, from address and comments may include system or custom fields.
    • Follow emails related to an issue in a dedicated issue tab panel.

    More details

    Email This Issue (or JETI) helps you keep in touch with all stakeholders inside and outside your company. Send them issues in email in various ways or receive emails from them without having to switch context to an email client.

    JETI turns Jira to be a better HelpDesk tool and is ideal when you want to fully control Jira's email capabilities.

    • Compose and dispatch emails manually within Jira.
    • Configure customizable and flexible Event Notifications or Workflow Post-Functions to keep everyone in synch with changes made to your issues.
    • Process incoming emails and initialize issue fields with data extracted from the emails. Find issues related to emails by field criteria.
    • Attach issue attachments to your email.
    • Create eye candy emails with content of your choice. Email subject, body, from address and comments may include system or custom fields.
    • Follow incoming and outgoing emails related to an issue in a dedicated issue tab panel.

    More details

    Email This Issue (or JETI) helps you keep in touch with all stakeholders inside and outside your company. Send them issues in email in various ways or receive emails from them without having to switch context to an email client.

    JETI turns Jira to be a better HelpDesk tool and is ideal when you want to fully control Jira's email capabilities.

    • Compose and dispatch emails manually within Jira.
    • Configure customizable and flexible Event Notifications or Workflow Post-Functions to keep everyone in synch with changes made to your issues.
    • Process incoming emails and initialize issue fields with data extracted from the emails. Find issues related to emails by field criteria.
    • Attach issue attachments to your email.
    • Create eye candy emails with content of your choice. Email subject, body, from address and comments may include system or custom fields.
    • Follow incoming and outgoing emails related to an issue in a dedicated issue tab panel.

    Reviews for cloud

    (126)
    Sign in to write a review
    by Mathieu Truchot on 2019-02-15
    Great features Great support Many thanks !
    3 out of 3 found this review helpful
    Was this review helpful?YesNo
    by Jay Joshi on 2018-06-27
    The turn around time to receive answers was very long. Moreover, I saw an attitude of "your issue is not because of our addon" without proper investigation. Atlassian support was able to provide some backend data that clearly showed that installation of your addon failed and my email system went all bonkers at that very moment. I was looking at working with you to resolve and find a workable solution for a longer term partnership. A good responsive customer support is a must even though you may have a fantastic product!
    5 out of 7 found this review helpful
    Was this review helpful?YesNo
    by Gareth Mann on 2018-05-23
    I find JETI absolutely crucial for us to be able to interract with external customers
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Frederick Himperich on 2018-01-24
    Actually not processing incoming mails, so not really useful. Support is super slow and won't respond in time to find a fix. Looking for another solutions.
    2 out of 4 found this review helpful
    Was this review helpful?YesNo
    META-INF KFT

    Hi Fredrick, we are a little bit confused about your comments. We started to work on your request immediately and are actively working on the questions you raised. We cannot provide instant response times and exclusivity, but a strong intention to help you.

    Concerning the feature of processing incoming emails, we can assure you that if the configuration is correct, emails can be processed by our Cloud Mail Handler with all the additional capabilities not available in Jira Cloud out of the box.

    Regards,

    The META-INF team

    by Martin Mintál (iCloud) on 2017-12-04
    Hi Tibor, I created a bug report but never received an answer. Could you please tell me if you were able to reproduce the error and if it will be fixed in some of the next releases? (Q1 or Q2/2018) I just would like to let my customer know - thank you very much and sorry for the trouble. Ref: https://metainf.atlassian.net/servicedesk/customer/portal/1/SD-2502
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    META-INF KFT

    Hi Martin, we apologize for overlooking your request. We have replied to you in our service desk and will help you resolve the issue as soon as possible. Regards, the META-INF Team.

    Reviews for server

    (126)
    Sign in to write a review
    by CJ on 2019-07-16
    This app is a lifesaver! We couldn't have set up our jira service desk without it, since we wanted didn't want to force our customers to use the portal. In particular, we like: * Being able to send customers files as attachments, so they don't have to log in to the portal to download them * Sending manual emails with Jeti instead of contacting customers using the jira public comments - Being able to choose the recipients and templates and preview the message before sending to a customer is really helpful * The notifications and field rules being easy to set-up * Being able to see the email log on the issue itself so we can quickly check the full history of notifications and original emails Thanks!
    Was this review helpful?YesNo
    by Anton Shevtsov on 2019-05-07
    User-friendly plugin with light and easy-to-find interface. Great support: very kind team, fast reaction, helpful advises. Good test instrumentation. Several blank pages in the documentation, but support fulfill them completely. Surely will recommend JETI!
    Was this review helpful?YesNo
    META-INF KFT

    Hi Anton,

    It is always lovely to see a satisfied customer, thank you so much for your great review! :)We hope we can provide even better products and support in the future and will surely work on our documentation as well!

    Have a great day,The META-INF Team

    by Martin Stirnberg on 2019-03-01
    Powerful Addon, yet easy to configure (after reading the tutorials). Very quick and helpful support. The JETI mail log makes troubleshooting and refining the Addon very easy. I can highly recommend this Addon!
    Was this review helpful?YesNo
    META-INF KFT

    Hi Martin,Thank you so much for this great review, we really appreciate it! :)We're thrilled that you liked our product and are hoping to deliver the same or even better quality support over time.Wishing you a nice day,The META-INF Team

    by James H on 2018-12-31
    Jira doesn't natively keep a log of incoming and outgoing emails against the issue, which is big oversight IMO, so an add-on like JETI is a must. Since I previously reviewed this product, I'm happy to say the support responsiveness has improved. JETI is an essential part of our workflow, and they have taken feedback on board and implemented some small improvements that I requested. Overall they are a good bunch. There's still room for improvement on the support responsiveness but at least it is on the up.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    META-INF KFT

    Hi Jimbo, thank you for your corrected review. We are working hard to further improve the product and its support. And we hope to be able reach 4-stars by you some time. :-)

    The META-INF team

    by Magdalena Dessoulavy on 2018-10-25
    My client is using this app for several integrations with other external customers/organisations/sub-contractors. As some of these do not want to use the standard JIRA REST API to create/update/comment issues, Email This Issue has been without daubt useful for us. Our ServiceDesk where we use JETI, has over 25000 end-users and 2000 agents over the whole country. The solution has very specific domain-logic to be able to rute the emails/issues to the correct users/groups/departments. With default JIRA mailhandlers we could not have done this, as CustomFields and other fields are not possible to be set or control. The JETI support team does a great job if you have any questions. Just be sure to specify detailed what the problem is and how to reproduce it. I have had online meetings with them, and they have always helped out with problems.
    Was this review helpful?YesNo

    Reviews for Data Center

    (126)
    Sign in to write a review
    by cuong hoang on 2017-09-20
    Lots of useful features and frequent updates for such a low price. Our company uses this add-on heavily for both sending and receiving, it's been reliable with no major issues so far.
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    by Lauri Korpela on 2017-08-25
    Plugin doesn't use the builtin Notification Scheme, so you need to rebuild that into plugin settings. When switching to this plugin, you also need to remember to switch off the builtin notification system or you will get double emails. All the settings (notifications and templates) are centralised into plugin settings, so doing changes to projects need admin rights. Feature wise this has everything we would need, but configuring a multi tenant environment with hundreds of projects is too hard (using builtin notification scheme and putting the selection of templates into project settings would help).
    Was this review helpful?YesNo
    META-INF KFT

    Hi Lauri, thank you for your notes. Please note that Email This Issue Notifications are much more flexible than JIRA Notifications. Just think about the options of conditional notifications (JQL and Change log criteria), recipients from text / select list / etc custom fields, ability to add attachments and so on. It is technically not possible to enhance the JIRA Notifications schemes to support all these features.

    Furthermore, it is still possible to apply Email This Issue Notitications to multiple (even to hundreds of Projects) via the Contexts. This means, instead of having to open the project settings page of each project, you can map notifications and templates to multiple projects in one location, by creating *one* Context. Please read through the docs on Contexts

    Please let us know if you need any help.

    by Nikhil on 2017-06-29
    Great plugin!!
    Was this review helpful?YesNo
    by ArunKumar Amarnath on 2017-06-13
    I'm trying to mail the Created Time of the issue that is created in JIRA. As per JIRA it's created at 1:19 pm (NY Time). But in the mail its coming as 5:19 pm. I'm using the Built-in evaluation SMTP. How to fix this issue? Appreciate your faster response. Thanks. Regards, Arun
    0 out of 4 found this review helpful
    Was this review helpful?YesNo
    by Colincy on 2017-05-18
    Perfect Add-on! I have a problem,I added a custom field(multi-user select),I want to display the user name in the email through this custom field, I use the following method,but it didn't work out,thank you $!jetiFieldRenderer.renderCustomFieldAsObject($issue, "customfield_10800").getDisplayName()
    Was this review helpful?YesNo
    META-INF KFT

    Thank you for your review. Can you please submit your request via our Customer Portal? Tibor

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$30050 users$400100 users$500250 users$800500 & upAdditional pricing details
    50 users$400/year100 users$500/year250 users$800/year500 users$1,000/year750 users$2,100/year1000 & upAdditional pricing details
    Up to 10 users
    $10
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $2
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    META-INF KFT is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    META-INF KFT is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    META-INF KFT is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2019-10-01

    Summary

    Improved Participants handling and Audit log, Filter attachments by regexp

    Details

    01/Oct/2019 - Filter attachments by regexp for filename, Add TO/CC/BCC to Request Participants, improved audit log search to recipientsNew features

    • [JETIC-927] - Filter attachments by regexp for filename
    • [JETIC-939] - Modify "Add sender to request participants" to enable parsing to/cc/bcc/from the incoming mail

    Improvements

    • [JETIC-791] - Extend audit log search to recipients

    Versions

    Version 7.1.3 Jira Server 7.4.0 - 8.4.2 Released 2019-10-15

    Summary

    Important fixes and improvements

    Details

    What's new

    • (JETI-2113) Modify email subject in email screen based on the selected template
    • (JETI-2051) Execute workflow transitions by ID in Field Rules

    What's fixed

    • (JETI-2127) Emails sent by customers are not added to Service Requests if handler is configured to always add internal comments
    • (JETI-2078) Attachments not displaying correctly if added as a thumbnail, and thumbnails are disabled
    • (JETI-2079) Not every recipient email addresses are converted to users in the Email Log/Emails tab
    • Email Priority in workflow post function shows the saved values

    Versions

    Version 7.1.3 Jira Data Center 7.4.0 - 8.4.2 Released 2019-10-15

    Summary

    Important fixes and improvements

    Details

    What's new

    • (JETI-2113) Modify email subject in email screen based on the selected template
    • (JETI-2051) Execute workflow transitions by ID in Field Rules

    What's fixed

    • (JETI-2127) Emails sent by customers are not added to Service Requests if handler is configured to always add internal comments
    • (JETI-2078) Attachments not displaying correctly if added as a thumbnail, and thumbnails are disabled
    • (JETI-2079) Not every recipient email addresses are converted to users in the Email Log/Emails tab
    • Email Priority in workflow post function shows the saved values

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Email This Issue via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Email This Issue. You're prompted to log into MyAtlassian. Email This Issue begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Email This Issue versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Email This Issue.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.
    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Email This Issue via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Email This Issue. You're prompted to log into MyAtlassian. Email This Issue begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Email This Issue versions compatible with your instance, you can look through our version history page.

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