OVERALL RATINGS
INSTALLS
1
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appKeep your workflow. See who should reply next
See every request that needs an agent
Needs Reply Now surfaces active JSM and CSM requests whose latest public interaction came from a customer, longest waiting first.
Bring reply state into every JSM queue
Use ReplyTurn Reply State, Waiting Since, Last Customer Reply, and Last Agent Reply as read-only Jira fields in queues and filters.
See reply ownership inside CSM requests
The native CSM request detail panel shows whose turn it is and when the latest public customer and agent replies happened.
Supporting media
More details
Keep your workflow. See who should reply next.
Add a shared reply signal alongside your workflow. If Jira automation already covers your process, keep it.
It classifies public request conversations as Needs Agent, Waiting Customer, or No Public Conversation and records Waiting Since, Last Customer Reply, and Last Agent Reply in read-only Jira fields. Teams get a focused Needs Reply Now page in Jira Service Management and Customer Service Management, plus a request status panel in CSM.
Public agent replies move work to Waiting Customer; public customer replies move it back to Needs Agent; private/internal notes never change the state. Active-first onboarding starts with open requests and remains usable while background processing continues. ReplyTurn is Forge-only, has no external backend or egress, stores no comment bodies, and is eligible for Runs on Atlassian.
Free for sites with up to 10 users. Paid tiers include an Atlassian-managed 30-day trial.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
ReplyTurn integrates with your Atlassian app
Version information
Version 2.1.0•for Jira Cloud
- Release date
- Sep 7th 2026
- Summary
- Initial ReplyTurn release for JSM and CSM
- Details
Initial Marketplace release of ReplyTurn with shared JSM and CSM reply-state classification, Needs Reply Now queues, read-only Jira fields, a CSM request-detail panel, active-first onboarding, and Paid-via-Atlassian licensing.
- Payment model
- Paid via Atlassian
- License type
- Commercial