Sovereign World Labs

About

Sovereign World Labs is an independent software provider developing focused apps for Atlassian products. ReplyTurn helps Jira Service Management and Customer Service Management teams see which requests need an agent reply, how long they have waited, and who replied last, without storing comment bodies. ReplyTurn runs on Atlassian Forge. Support hours: Monday–Friday, 09:00–17:00 Europe/Madrid, except Spanish public holidays. First-response target: 2 hours during our published support hours.

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