Comala Document Management

The support team helped me already several times for small questions or implemented then small suggested improvements

We migrated from Comala Document Management for Data Center to the Cloud version as part of our Atlassian platform transition. Unfortunately, we observed that several critical functions available in the Data Center edition are either missing or heavily limited in the Cloud version. Key features such as advanced approval workflows, conditional triggers, and detailed reporting options no longer work as before. These capabilities are essential for maintaining structured document approval and audit compliance in a regulated banking environment. We reached out to Comala support, but the responses so far have been negative, indicating that there are no short-term plans to restore these functions or provide an equivalent alternative. The overall product does not currently meet the enterprise-grade requirements of organizations migrating from Data Center. We have been in contact with the vendor for an extended period; however, despite multiple discussions and requests, no positive or actionable response has been provided so far.

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  Appfire

  Hi Ertan,

  Thank you for taking the time to share your feedback. We fully understand how challenging this transition can be, especially when you depend on the advanced workflow and reporting features available in our Data Center edition. You’re right that some of those more complex features aren’t yet fully accessible in the Cloud version.

  The good news is that closing this gap is a top priority on our roadmap. While we don’t publish the full roadmap publicly, you can always visit our website for the latest overview of feature differences between Data Center and Cloud, which we keep updated to help customers plan their migrations. We truly appreciate the context you provided regarding compliance and regulated environments; your input helps guide our future focus.

  If you’re open to it, we’d love to connect directly to better understand your needs and keep you informed about our progress. You can always reach us through our support portal.

  Thank you again for your thoughtful feedback and for being part of the Appfire community.

  Cheers,

  Paweł Customer Success Team | Appfire

Experienced an error Comala. Appfire support were great! Very prompt response, good comms and fixed almost immediately.

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  Appfire

  Hi Matt,

  Thanks so much for sharing your experience! Comala Document Management is all about helping teams collaborate more effectively with reviews, approvals, and document control, and it’s great to hear that when you ran into an error, our support team was able to step in quickly and get things resolved:)

  If you ever need help again, whether troubleshooting or exploring how to get the most out of Comala Document Management, our team is always here through our support portal.

  Cheers,

  Paweł Customer Success Team | Appfire

The Support is really amazing!

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  Appfire

  Hi Danny,

  Thanks so much for sharing your experience! We’re glad to hear that our team could be helpful while you were working with CDM.

  If you ever need a hand exploring more features or run into any challenges, we’d love to help you again through our support portal.

  Cheers,

  Paweł Customer Success Team | Appfire

Hi Appfire, Any update on supporting global workflow management across multiple Confluence spaces? Last July 17th it was promised to deploy by end of Q2, but until now problem still exists and persists. I would appreciate to hear more updates please.

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  Appfire

  Hi Florerdiz,

  Global workflows were introduced in our August 13 release. You can check out the release notes here: Release Notes - August 13, 2025

  If you’d like to dive deeper into how global workflows work, our documentation is a great place to start: Global Workflows Documentation

  Of course, if something isn’t working as expected, please don’t hesitate to contact us through our support portal.

  Cheers,

  Paweł, Customer Success Team | Appfire