OVERALL RATINGS
INSTALLS
1
SUPPORT
- Partner Supported
Key highlights of the appPing Phone - Simple / Smart / Secure
☎️ Ping Phone is always ready to answer the call
Whether you need a # or have your own #, Ping Phone is built for Atlassian and is deeply integrated into queues, tickets/issues, automations, and AI agents. Supports IVR, voicemail, and call recording. Watch demo video
🔮 360 degree view of the customer
Agents instantly see tickets that customers call about and their ticket & call history. Managers can use existing Atlassian Automations for issue assignment, call routing, and agent monitoring. Watch demo video
🔒 Ping Phone is Secure by Design
We built Ping Phone on Atlassian’s Forge framework to be secure from the inside out, including Atlassian Compute & Storage. We support data residency, SSO, and Social Sign-in.
More details
PingPhone – Simple | Smart | Secure
Ping Phone brings native voice capabilities into Jira and Jira Service Management, enabling teams to handle calls directly within Atlassian. Designed for support and service operations, PingPhone routes, records, and links calls to issues and customer data—eliminating the need to switch between platforms.
Agents instantly see full ticket and call history when a call comes in, while customizable IVRs, voicemails, and routing rules ensure calls reach the right team. Managers benefit from real-time visibility into queue performance and agent activity.
Built on Atlassian’s Forge platform, Ping Phone adheres to enterprise-grade security, compliance, and data residency standards. It integrates securely with modern cloud telephony infrastructure to support global voice operations at scale.
Whether you're running a simple help desk or a complex service environment, PingPhone adapts to your workflows—making calls more actionable and teams more responsive.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Ping Phone SMB integrates with your Atlassian product
Version information
Version 2.0.0•for Jira Cloud
- Release date
- Jun 27th 2025
- Summary
- initial public release
- Details
initial public release of Ping Phone v2
- Payment model
- Paid via Atlassian
- License type
- Commercial