About PingPilotWe created PingPilot to help you generate and foster stronger, more human connections with your customers. Atlassian created Marketplace to help you find, try, and buy add-ons for Atlassian applications. Why are you putting service forms, help guides and other barriers between your company and your customers?
Support forms are painful for customers and your team. More often that not, your support staff can resolve a request in the time it takes to have a quick conversation. But when you force them to complete a form, you get poorly described issues, follow-up emails, and added stress for your support team.
Let your customer reach out via voice, SMS and live chat—and raise requests on their behalf with PingPilot for your Service Desk.
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