OVERALL RATINGS
INSTALLS
23
SUPPORT
- Partner Supported
Key highlights of the appThe AI Bot That Delivers Instant Solutions And Makes You A Customer Service Hero
Instant human-like support
Improve customer self-service by enabling an AI chatbot that can provide answers and solutions based on your Confluence articles, combined with all GenAI's built-in data.
Ticket creation & reflection
Open service requests for customers based on the conversation. Search for customers' previous requests, View request comments and add new ones.
Add visuals to ease self service
Use flow diagrams to visualize the steps leading to a solution.
More details
CORA provides JSM customer experiance in a single chat:
- Fast solution - AI based search for information in your knowledgebase to help the customer.
- Provide full answers / solutions based your confluence.
- Link user to full documents that are relevant to his request.
- Ticket creation - Chat based ticket creation:
- Open service requests for the customer based on the coversation.
- Tickets reflection - Provide details about opened requests:
- Search customers previous requests.
- Comments - Read comments of a request and add new ones.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
CORA - Your JSM Portal AI Chatbot integrates with your Atlassian product
Version information
Version 4.8.0•for Jira Cloud
- Release date
- Dec 10th 2024
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial