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INSTALLS
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- Partner Supported
Key highlights of the appEmpower your service desk with real-time SLA information directly in the portal. 1234…GO
👐 Display your SLAs to your customers
Share SLAs in the Customer Portal to boost transparency with customers and portal users. You can pick which SLAs are shown, give them alternate names and choose between card, progress bar and radial displays!
🧭 Centralized SLAs for all requests
The Customer Portal SLAs Hub provides customers with an overview of all their SLAs, offering a clear and organized snapshot of timelines, progress, and expectations—all in one place.
🔒 Take Control
Define precisely which user groups will be able to see SLAs in their requests. Your data remains secure, ensuring it's only accessible and visible to authorized users.
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More details
🤝 Enhanced Visibility and Trust:
Ensure customers always know the status and timelines of their requests.
🚀 Easy SLA tracking:
Customers get a clear, centralized view of all their SLAs in one place where they can prioritise their most urgent requests.
📊 Professional and Effective Displays:
Present SLA data in clear, visually appealing formats that customers can be allowed to choose for themselves.
🔒 Secure and Controlled Access:
Define the user groups that are the only ones allowed to see SLAs
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👉 Reach out to us anytime on our official Support channel—we're here to help!
👉 We'd love your feedback! Contact us 🫶
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🔗 Find out more about us at www.chilishelf.com
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
⏱️ Customer Portal SLAs integrates with your Atlassian product
Version information
Version 5.3.0•for Jira Cloud
- Release date
- Feb 3rd 2025
- Summary
- ⏱️ Customer Portal SLAs – Major UI Update 🎉
- Details
We’re excited to introduce a major UI update to Customer Portal SLAs, bringing an enhanced user experience and improved clarity for your customers!
✨ What’s New?
- 🎨 Modernized UI Overhaul – A sleek, intuitive design for a smoother and more engaging experience.
- 🔄 Customer-Selected Display Options – Customers can now choose how they want to view SLAs, making it easier for them to track progress.
- 🏠 SLA Hub – A centralized space where customers can see all their SLA details in one convenient location.
- Payment model
- Paid via Atlassian
- License type
- Commercial