ServiceNow Customer Service & Jira Integration

for Jira Cloud, Jira Server 6.0 - 8.16.1, Jira Cloud, Jira Server 6.0 - 8.16.1 and more
  • Supported
  • Jira Service Management
  • Jira Software

Connecting Support & Development Teams Has Never Been Easier


  • Escalate to Dev – Escalate support cases that need dev to solve. Establish bidirectional links between cases & JIRA.
  • Search & Link from ServiceNow - Nobody likes duplicates! Before sending to dev & creating an issue, search for similar issues first. If it's a match, link the case!
  • Automatically Create Issues - Based on case field values, automatically create new issues --- in the right projects! It’s 100% configurable & supports all issue types.
  • View Dev Status in ServiceNow - Once an issue is created or a dev link is established, support can view issue status & other fields --- all within ServiceNow!
  • Map System & Custom Fields - Point & click to map fields between ServiceNow & JIRA. You can configure any field, in any direction.
  • Automatic ServiceNow Notifications - Development works hard! When they update or complete issues, ServiceNow is automatically populated to reflect new status.

Learn more, request demos & launch free trials today. Pricing starts at only $1,999/year!

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