ServiceNow Customer Service & Jira Integration

works with Jira Cloud, Jira Server 6.0 - 8.16.1, Jira Cloud, Jira Server 6.0 - 8.16.1 and more

Overview

Reviews

Pricing

Privacy & Security

Support

Installation

Key highlights of the appConnecting Support & Development Teams Has Never Been Easier

HIGHLIGHTS

Escalate to Dev – Escalate support cases that need dev to solve. Establish bidirectional links between cases & JIRA.
Search & Link from ServiceNow - Nobody likes duplicates! Before sending to dev & creating an issue, search for similar issues first. If it's a match, link the case!
Automatically Create Issues - Based on case field values, automatically create new issues --- in the right projects! It’s 100% configurable & supports all issue types.
View Dev Status in ServiceNow - Once an issue is created or a dev link is established, support can view issue status & other fields --- all within ServiceNow!
Map System & Custom Fields - Point & click to map fields between ServiceNow & JIRA. You can configure any field, in any direction.
Automatic ServiceNow Notifications - Development works hard! When they update or complete issues, ServiceNow is automatically populated to reflect new status.

Learn more, request demos & launch free trials today. Pricing starts at only $1,999/year!

App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

This app is not part of the Marketplace Bug Bounty program.

Version 1.0•for Jira Cloud, Jira Cloud 6.0 - 8.16.1