Customers have installed this app in at least 36 active instances.
    by Innovurafor Jira Server 7.0.0 - 8.15.0
    Jira Service Management
    This app is compatible with Jira Service Management.
    Innovura supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Jira Service Management
    This app is compatible with Jira Service Management.

    Public Customer Portal, Organization Associations, Customer Buttons, Recaptcha, Analytics, Request Type Permissions

    Public Customer Portal, Organization Associations, Customer Buttons, Recaptcha, Analytics, Request Type Permissions

    Public Customer Portal, Organization Associations, Customer Buttons, Recaptcha, Analytics, Request Type Permissions

    Unleash your portal anonymously

    Limit your customer request types w/ permissons

    Organization Association

    Unleash your customer portal without any unnecessary barriers to entry. by allowing your customer to access without log in and also takes care of spam by securing customer portal with reCaptcha v3.

    Request type permissions - Limit what your customer can create from request types based on their groups, username and app access

    Keep your customer always connected by automating the association with their organization

    More details

    Try here Visit our Helpdesk


    • Public Customer Portal (Anonymous Access)
    • Request Type Permisions
    • Public portal Creation behavior
      • Auto create user by email
      • Use public user to create
    • Auto add Email field to portal fields
      • (without modifying request screen)
    • Limit publicly accessed Service management portals
    • Secure Public Portal with reCAPTCHA v3
    • Adding Google Analytics or other Analytics like Matomo to Customer Portal
    • Organization Association with Email & Groups
    • Add Customer Portal Buttons
    • Customer requests CSV exporter
    • Add columns to customer request grid
    • Better portal grid view
    • Disable Comments by status on portal
    • Show assignee and more fields on Request screen
    • Change default comment to Internal Comment (Globally or agent-wise)

    *Tested with Scriptrunner & ProForma & Refined Theme

    And so much coming, Send us a request, we are super fast, You will be amazed!

    Reviews for cloud

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    Reviews for server

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    by Сергей Шуваев on 2020-11-20
    Thank you for your help, it's a pleasure to work with you! You create good products.
    Was this review helpful?YesNo
    by Ulrich Agricola on 2020-10-19
    Tinker for JSD works well, tested in combination with ProForma. We like your qualified and very quick support - even in creating new features! Keep up the good work!
    Was this review helpful?YesNo
    by Abdulkarim Itani on 2020-07-25
    It works! Neat and easy configurations for organization associations, it would be better and easier if you would associating multiple groups to at once for faster implementation. ( It can wait ) We see Request type permissions are in pipeline and wondering when will this be released?
    Was this review helpful?YesNo

    Thank you for your feedback, we are happy to hear that you are having a great time trying Tinker for JSD

    Adding multiple groups when associating Organizations is added to our pipeline and It will be implemented in the near future

    Request Type permissions are currently under development and will be released before the end of August

    Reviews for Data Center

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$2025 users$10050 users$250100 users$500250 users$750500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Innovura provides support for this app.

    Vendor support resources


    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.


    Version 1.4.5 Jira Server 7.0.0 - 8.15.0 Released 2021-01-23


    IE & Safari issue and login and back redirect enhancement



    • [TFJ-121] - When user click on Log in the system should redirct them to the current portal after log in
    • [TFJ-122] - Redirect user to the same portal when user hit back on success creation screen


    • [TFJ-123] - Tinker causes exception on customer portal when using IE and Safari
    • [TFJ-124] - Request Screen shows duplicate fields on customer portal
    • [TFJ-125] - System redirects session from help center to portal when one public portal is allowed after ticket creation and success message is shown


    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Tinker for Jira Service Management via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Tinker for Jira Service Management. You're prompted to log into MyAtlassian. Tinker for Jira Service Management begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Tinker for Jira Service Management versions compatible with your instance, you can look through our version history page.

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