CRM Salesforce Integration for Jira

We have been using the CRM Salesforce Integration for Jira plugin as part of our Jira and Salesforce integration strategy, and it has been a valuable solution for connecting workflows across both platforms. The plugin has helped our teams improve visibility between Jira issues and Salesforce records, making collaboration more efficient. The functionality has been reliable and has supported our operational needs over time. What stands out most is the responsiveness of the support team. Recently, we encountered a licensing issue, and the team worked closely with us and Atlassian to quickly resolve the problem. Their communication was prompt, professional, and focused on ensuring business continuity. Overall, we have had a positive experience with both the product and the support organization.

We've been using this plugin for several years and it's really streamlined our processes and helped us coordinate customer cases from Salesforce that Sales and Support use to our Jira implementation that is used by R&D. We've been able to apply our own customizations to synch the fields we care about and the reliability and durability of the plugin has been excellent. Also, the support we've received from the Vendor has been superb. I highly recommend this plugin.

Thank you so much, Mahesh. I truly appreciate the extended support you have shown throughout this activity. Your continuous support and collaboration mean a lot. Thank you once again!

We recently migrated to a new CRM software, and it has been a game-changer for our team. The integration with Salesforce is outstanding, making the transition smooth and efficient without any operational disruptions. Customer support is exceptional, providing valuable insights throughout the transition. I highly recommend this CRM software to any organization looking to elevate their operations. Its ease of use and seamless Salesforce integration have exceeded our expectations, making it an essential tool for our sales team.

I worked with this team extensively in the past with their plugin for on premise Jira and then with the new plugin for could based Jira. Both experiences were excellent and both plugins were easy to configure and met our needs. The team were friendly and helpful and worked with us closely to meet our needs even if that meant adjusting the plugin itself. We are now embarking on a third project to integrate the cloud version of the plugin and the team have been as expected so far, the easiest group to work with and I particularly appreciate the not pushy approach to sales.