Jira Data Center 7.2.0 - 7.5.4
Excel at customer experience with unique custom designs of Jira Service Management user interfaces
Excel at customer experience with unique custom designs of Jira Service Management user interfaces
Excel at customer experience with unique custom designs of Jira Service Management user interfaces
Choose from 6 types of customizable cards
Design a minimalist, easily navigable Help Center
Group Service Desk projects into custom categories
With Cards Theme, guide Customers towards the quickest answer with clear and visually appealing cards representing request types and Service Desks. Choose from a variety of engaging designs for an inviting feeling.
With List Theme, organize your Help Center into a transparent list structure for fast navigation, even through large numbers of elements. Choose from predefined vibrant color schemes or create your own.
Create custom categories and organize your Service projects and request types for an optimal flow of information. Make the support process smooth, intuitive, and pleasant both for Customers and support agents.
Choose from 6 types of customizable cards
Design a minimalist, easily navigable Help Center
Group Service Desk projects into custom categories
With Cards Theme, guide Customers towards the quickest answer with clear and visually appealing cards representing request types and Service Desks. Choose from a variety of engaging designs for an inviting feeling.
With List Theme, organize your Help Center into a transparent list structure for fast navigation, even through large numbers of elements. Choose from predefined vibrant color schemes or create your own.
Create custom categories and organize your Service projects and request types for an optimal flow of information. Make the support process smooth, intuitive, and pleasant both for Customers and support agents.
More details
Theme Extension for Jira Service Management extends the default customization options for Jira Service Management user interfaces and allows you to craft a one-of-a-kind customer support experience that leaves a lasting impression. With two elegant themes to choose from, you can make your Customer Portal stand out. Thanks to numerous customisation options, you get to create exquisite designs that showcase your style and brand philosophy.
Theme Extension lets you:
- boost customer satisfaction with a unique look and feel of Help Center and Customer Portal.
- make raising and resolving requests straightforward by organizing your Service Desks into custom categories.
- choose from two eye-catching and modern themes: Cards and List.
- choose from 6 types of customizable cards for request types and Service Desks in the Cards theme.
- make your Help Center easy to navigate with the minimalist but vibrant List theme.
- customize theme styles or create your own that best suits your brand.
More details
Theme Extension for Jira Service Management extends the default customization options for Jira Service Management user interfaces and allows you to craft a one-of-a-kind customer support experience that leaves a lasting impression. With two elegant themes to choose from, you can make your Customer Portal stand out. Thanks to numerous customisation options, you get to create exquisite designs that showcase your style and brand philosophy.
Theme Extension lets you:
- boost customer satisfaction with a unique look and feel of Help Center and Customer Portal.
- make raising and resolving requests straightforward by organizing your Service Desks into custom categories.
- choose from two eye-catching and modern themes: Cards and List.
- choose from 6 types of customizable cards for request types and Service Desks in the Cards theme.
- make your Help Center easy to navigate with the minimalist but vibrant List theme.
- customize theme styles or create your own that best suits your brand.
Reviews for cloud
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Reviews for server
(11)Sign in to write a review
Hi Mauricio,
Thank you for being interested in the Cloud version of our Theme Extension app! As you probably noted, this app is only available for Server and Data Center hosting for now. We still gather our customers’ interest in the case of Cloud hosting and maybe in a longer perspective we will publish this app on the Cloud as well. If any suggestions or concerns about our apps arise in the future, we encourage you to contact us via our Customer Portal first to make sure whether the task or app you’re looking for there is in our roadmap or whether the problem is already known. We will always do our best to assist!
Best regards, Deviniti Support Team
Thank you so much for your kind words, Jessie!
The team here at Deviniti is thrilled to hear such good feedback, and we're always glad to be of help. Working on integration between Theme Extension and ScriptRunner was a pleasure. Great to hear that you find it useful!
Do not hesitate to contact us with any ideas in the future!
Best regards, Deviniti Support Team
Hi Abdelhalim,
Thank you for your rating! We're glad to hear that our app works great!
Best regards, Deviniti Support Team
Reviews for Data Center
(11)Sign in to write a review
Hi Steve,
Thank you for your feedback! We are glad to hear that you are satisfied with our work - it is highly motivating for us! We do our best to meet our customers' needs and we're open to all new ideas!
Best regards, Deviniti Support Team
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$400 | 50 users$800 | 100 users$1,000 | 250 users$2,000 | 500 & upAdditional pricing details |
| 50 users$300/year | 100 users$500/year | 250 users$2,000/year | 500 users$3,000/year | 750 users$3,000/year | 1000 & upAdditional pricing details |
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
Hexygen Inc. provides support for this app.
Hexygen Inc. provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Version 2.7.0 • Jira Server 7.6.0 - 8.14.1 • Released 2020-12-30
Summary
Improvement & Bugfix release
Details
Improvements - Refreshed configuration of navigation bar on the Customer Portal / Help Center. - Possibility to use native Request Types icon on the Customer Portal. Fixes - Request Details View: the text color on hover is generating incorrectly (in the actions panel). - Request Details View: customer prompting in the Share option on the request details view does not work. - Request Details View: the app does not respect properties set on the workflow. - Login page: the app does not respect a new style from Jira 8.5.Versions
Version 2.7.0 • Jira Data Center 7.6.0 - 8.14.1 • Released 2020-12-30
Summary
Improvement & Bugfix release
Details
Improvements - Refreshed configuration of navigation bar on the Customer Portal / Help Center. - Possibility to use native Request Types icon on the Customer Portal. Fixes - Request Details View: the text color on hover is generating incorrectly (in the actions panel). - Request Details View: customer prompting in the Share option on the request details view does not work. - Request Details View: the app does not respect properties set on the workflow. - Login page: the app does not respect a new style from Jira 8.5.Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Theme Extension for Jira Service Management via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Theme Extension for Jira Service Management. You're prompted to log into MyAtlassian. Theme Extension for Jira Service Management begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Theme Extension for Jira Service Management versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Theme Extension for Jira Service Management via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Theme Extension for Jira Service Management. You're prompted to log into MyAtlassian. Theme Extension for Jira Service Management begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Theme Extension for Jira Service Management versions compatible with your instance, you can look through our version history page.
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