OVERALL RATINGS
INSTALLS
1,054
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appCreate a Customer Portal in Jira Service Management that reflects your brand
Customize Jira Service Desk portal
Organize the structure of your Customer Portal for easier navigation. Make a dedicated page for each project that your clients can access anytime. Select which types of requests to show for particular projects.
Use a predefined template or design your layout
Work on premade templates or create a unique design with your brand colors, fonts, images, and logos. Choose from a wide range of possible combinations. Build an engaging Help Center with consistent branding.
Control access permissions to keep your data safe
Protect your project's and customers' data. Restrict the visibility of specific pages and items. Control who has access to the Customer Portal content and functionalities. Set up permissions for users or user groups.
Supporting media
More details
Book 1:1 Demo 💬 | Release notes ✅ | Documentation 🗒️ | Website 🌐
Does inconsistent branding make your portal look unprofessional?
Confusing navigation disengages users?
Poor knowledge management increases the workload for agents and complicates processes?
Theme Extension lets you customize the customer portal in Jira Service Desk to solve these challenges.
What can you do with Theme Extension for JSM:
- Create or choose reusable templates and use them on many pages at once.
- Use Page Editor to change the details of the currently applied template.
- Separate different service projects and include only matching request types in each one of them.
- Add personalized elements to your pages: logo, header, searcher, footer, and more.
- Control the visibility permissions for specific pages, projects, portal groups, and individual request types.
Learn how to navigate a Page as a customer → go to the User Guide.
Deliver better ITSM by supporting customers in finding the information they need.
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programTrust center
Access the partner's trust center to review their security, compliance and privacy information for this app.
Check out partner trust centerIntegration permissions
Theme Extension for Jira Service Management integrates with your Atlassian product
Version information
Version 1.1.8-AC•for Jira Cloud
- Release date
- Feb 17th 2025
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial