Minor version update

• Problems with mentioning users in comments.
• Issue with the Assets label customization.

• Problems with mentioning users in comments.
• Issue with the Assets label customization.



• The Actions app panel is now displaying in the larger window.

• Problem with displaying Issues from Software Projects.
• Issue with access to Portal description options in the app configuration.



• The Actions app panel is now displaying in the larger window.

• Problem with displaying Issues from Software Projects.
• Issue with access to Portal description options in the app configuration.

• The possibility to mention users in comments
• The possibility to share Requests with Jira groups
• Support for the Time to SLA app

• Problems with the search bar
• Request Types groups do not show in categories
• Custom translations of Request Types do not appear in custom categories
• Minor bugfixes

• The possibility to mention users in comments
• The possibility to share Requests with Jira groups
• Support for the Time to SLA app

• Problems with the search bar
• Request Types groups do not show in categories
• Custom translations of Request Types do not appear in custom categories
• Minor bugfixes



• The possibility to change the scroll bar color.



• Issue with attaching files in comments.
• Display problems with search results.
• Display problems with the Jira navigation bar.



• The possibility to change the scroll bar color.



• Issue with attaching files in comments.
• Display problems with search results.
• Display problems with the Jira navigation bar.

• Support for adding attachments and comments to Approvals.



• The search bar displays incorrect results.
• Wrong redirection from the login page to the themed Customer Portal.
• Saving attachments with the same names generates problems.
• Statuses are displayed twice on the Request Details View.
• Adding comments does not work properly with JEditor on the Request Details View.
• An error with displaying the Approvals panel.
• Problems with printing Requests.
• The names of Request Types are not displayed properly.

• Support for adding attachments and comments to Approvals.



• The search bar displays incorrect results.
• Wrong redirection from the login page to the themed Customer Portal.
• Saving attachments with the same names generates problems.
• Statuses are displayed twice on the Request Details View.
• Adding comments does not work properly with JEditor on the Request Details View.
• An error with displaying the Approvals panel.
• Problems with printing Requests.
• The names of Request Types are not displayed properly.

• Pre-filling request forms by using a URL query string.

• Pre-filling request forms by using a URL query string.

• Compatibility with Jira 9.3.

• No icon for an edited project. 

• Minor bugfixes.

• Compatibility with Jira 9.3.

• No icon for an edited project. 

• Minor bugfixes.

• Compatibility with Jira 9.3.

• No icon for an edited project. 

• Minor bugfixes.

Improvements

• Compatibility with Jira 9.3.

Fixes

• No icon for an edited project. 

• Minor bugfixes.

• Compatibility with the Translation app: Translations for keys on the Request details view do not work.
• Compatibility with the Extension app: The customer portal is not loading when both apps are enabled.

• Compatibility with the Translation app: Translations for keys on the Request details view do not work.
• Compatibility with the Extension app: The customer portal is not loading when both apps are enabled.

• Problems logging into the customer portal when the Theme Extension app is enabled.

• Problems logging into the customer portal when the Theme Extension app is enabled.

• Double loading of resources when logging into the Customer Portal.

• Double loading of resources when logging into the Customer Portal.

• Problem with displaying the page on the customer portal when the Favorites category is configured - page refresh is required.
• Minor fixes after release of version 2.14.

• Problem with displaying the page on the customer portal when the Favorites category is configured - page refresh is required.
• Minor fixes after release of version 2.14.

• The possibility to edit the announcement banner by the service agent and Jira administrator from the customer portal. A new button appears in the top navigation.
• My Requests view has been improved.

• When the Theme Extension app and Request Details View settings from the app are enabled on the portal, the SLA panel displays an error for customers.
• Incorrect rendering of text in the JEditor app. The comment added by the Agent (or the edited Description) is not displayed correctly on the customer's side when the Request Details View is themed.
• When the renderer for the Comment field in the JEditor app is enabled, the images attached to the ticket are displayed incorrectly with the themed Request Details View.
• Problems with displaying themed Request Details View on Safari: portal name and Summary overlap the Details section.

• The possibility to edit the announcement banner by the service agent and Jira administrator from the customer portal. A new button appears in the top navigation.
• My Requests view has been improved.

• When the Theme Extension app and Request Details View settings from the app are enabled on the portal, the SLA panel displays an error for customers.
• Incorrect rendering of text in the JEditor app. The comment added by the Agent (or the edited Description) is not displayed correctly on the customer's side when the Request Details View is themed.
• When the renderer for the Comment field in the JEditor app is enabled, the images attached to the ticket are displayed incorrectly with the themed Request Details View.
• Problems with displaying themed Request Details View on Safari: portal name and Summary overlap the Details section.

• Compatibility with Jira 8.20
• Support for the JEditor - Rich Text Editor for Jira app in the comment field.

• Removal of welcomeBanner data from the /rest/eth/1.0/configuration/portal/3 endpoint

• Compatibility with Jira 8.20
• Support for the JEditor - Rich Text Editor for Jira app in the comment field.

• Removal of welcomeBanner data from the /rest/eth/1.0/configuration/portal/3 endpoint

• Improving the appearance of search results.

• From version 2.11, displaying articles from Confluence on Help Center, on which there is no applied theme, does not work.
• With the theme enabled on the Request Details View, the comment field takes up quite a lot of space. All options are visible all the time. From this version, they appear only after clicking on the comment area.
• In the standard Request Details View, after the customer has added a comment, the duplicated status of the ticket appears in the right panel. It disappears only after refreshing the page.

• Improving the appearance of search results.

• From version 2.11, displaying articles from Confluence on Help Center, on which there is no applied theme, does not work.
• With the theme enabled on the Request Details View, the comment field takes up quite a lot of space. All options are visible all the time. From this version, they appear only after clicking on the comment area.
• In the standard Request Details View, after the customer has added a comment, the duplicated status of the ticket appears in the right panel. It disappears only after refreshing the page.

• Favorites: This new category allows your customers to star their favorites customer portals or request types. All of them are collected in the dedicated category on the help center called Favorites. Thanks to this, the most popular elements are at their fingertips!
• Compatibility with Jira 8.18 has been added.

• The fields left blank are shown on the created ticket in service projects where the Theme Extension is enabled.
• Incorrect translation of the word 'Logout' into Russian.
• When the Theme Extension is enabled on the customer portal along with the Request Details View, the Jira transition screen doesn't work properly. When entering text between two lines, the cursor always jumps to the end.

• Favorites: This new category allows your customers to star their favorites customer portals or request types. All of them are collected in the dedicated category on the help center called Favorites. Thanks to this, the most popular elements are at their fingertips!
• Compatibility with Jira 8.18 has been added.

• The fields left blank are shown on the created ticket in service projects where the Theme Extension is enabled.
• Incorrect translation of the word 'Logout' into Russian.
• When the Theme Extension is enabled on the customer portal along with the Request Details View, the Jira transition screen doesn't work properly. When entering text between two lines, the cursor always jumps to the end.

Improvement

• Support for Confluence Cloud has been added: If your portal is connected to the knowledge base from Confluence cloud, articles from the Confluence cloud will appear in the search results on the themed portal. So far, the app only supported Confluence server / data center.

🌟 TIP: If you want to read how to set up a knowledge base with Confluence Cloud, go to the Atlassian Documentation.

Minor bugfixes

Improvement

• Support for Confluence Cloud has been added: If your portal is connected to the knowledge base from Confluence cloud, articles from the Confluence cloud will appear in the search results on the themed portal. So far, the app only supported Confluence server / data center.

🌟 <b>TIP:</b> If you want to read how to set up a knowledge base with Confluence Cloud, go to the Atlassian Documentation.

Minor bugfixes

Feature

- Possibility to customise login page

Improvement

- Request Details View: Auto-expand sections in the right panel after opening the ticket.

Feature

- Possibility to customise login page

Improvement

- Request Details View: Auto-expand sections in the right panel after opening the ticket.

Improvements

• Customized Request Details View: support for ScriptRunner app
• Categorisation: possibility to define if external links open in the new tab
• Add link to Help Center on Requests page

Fixes

• No possibility to close Confluence article displayed on the Customer Portal
• Request Details View does not load if the resolution is set.

Improvements

• Customized Request Details View: support for ScriptRunner app
• Categorisation: possibility to define if external links open in the new tab
• Add link to Help Center on Requests page

Fixes

• No possibility to close Confluence article displayed on the Customer Portal
• Request Details View does not load if the resolution is set.

Improvement

- Request Details View: added support for apps: Insight, Extension for Jira Service Desk, Actions for Jira Service Desk, Active Directory Attributes Sync for Jira

Fixes

- If the user clicks on the article to open it, the article is not displayed and the user sees a page with an endless turning circle.

- When Theme Extension and My Requests Extension apps are enabled, the Requests link (from My Requests Extension app) is not available in the dropdown menu on the Portal.

- Approvals page doesn't load when Theme Extension is enabled and My Requests Extension has redirections from the standard Approvals page to the app's page.

- When the Help Center is themed by our app, the Change language link from Translation for Jira Service Desk app is not available in the dropdown menu on the Portal.

- Problem with displaying large images on the themed Request Details View.

Feature

• Possibility to customise Request Details View consistent with applied theme on the Help Center

Note: We are working on the compatibility this new view with other our apps. We know issues with Bundled Fields and Rich Text custom field from Extension app. Also links from My Requests Extension and Translation apps in the top navigation do not work. We will fix it in the next version as soon as possible.

Improvements

• Support for Chat for Jira Service Desk app
• Improved compatibility with Confluence

Fixes

• Lack of request type icon on the Request Details View (in the iframe).
• After one of the requests is approved, approvals count is not refreshed automatically and it still shows the old number with Theme Extension enabled on the portal.
• After adding a Portal Description and removing it again, the <p> tags stay and the title of the card does not center again.

• Show icons feature doesn't work on the Help Center and when the Categorisation feature is enabled.

Feature

• Possibility to customise Request Details View consistent with applied theme on the Help Center

Note: We are working on the compatibility this new view with other our apps. We know issues with Bundled Fields and Rich Text custom field from Extension app. Also links from My Requests Extension and Translation apps in the top navigation do not work. We will fix it in the next version as soon as possible.

Improvements

• Support for Chat for Jira Service Desk app
• Improved compatibility with Confluence

Fixes

• Lack of request type icon on the Request Details View (in the iframe).
• After one of the requests is approved, approvals count is not refreshed automatically and it still shows the old number with Theme Extension enabled on the portal.
• After adding a Portal Description and removing it again, the <p> tags stay and the title of the card does not center again.
• Show icons feature doesn't work on the Help Center and when the Categorisation feature is enabled.

A new theme called List has been added. List theme provides a transparent structure of request types, making it easier and faster to raise a request. You can customize carious aspects of a List theme to create a vibrant, visually appealing look and feel that best represents your brand.

A new theme called List has been added. List theme provides a transparent structure of request types, making it easier and faster to raise a request. You can customize carious aspects of a List theme to create a vibrant, visually appealing look and feel that best represents your brand.

Features

• Portal Descriptions: add short descriptions to Customer Portals in the Help Center view
• Categorization: create categories to group links into four elements: client's portals, request types groups, single requests, as well as the links to the external websitesImportant: Visibility of Popular and Recent categories will reset due to upgrade task. It is an effect that these settings are moved to the Categorization features. Please check your configuration.

Improvements

• Support for Visibility feature from Extension for Jira Service Desk (Important: Upgrade to the latest version of Extension for Jira Service Desk is necessary.)
• Possibility to add background in the Navigation bar

Fixes

• My Requests page is displayed in the iframe although Help Center is not themed by the app
• When app is enabled, the customer must be logged to fill CSAT (Customer Satisfaction Score)
• Nesting the screen after clicking on the link from Actions for Jira Service Desk app (on the Request Details View)

Features

• Portal Descriptions: add short descriptions to Customer Portals in the Help Center view
• Categorization: create categories to group links into four elements: client's portals, request types groups, single requests, as well as the links to the external websitesImportant: Visibility of Popular and Recent categories will reset due to upgrade task. It is an effect that these settings are moved to the Categorization features. Please check your configuration.

Improvements

• Support for Visibility feature from Extension for Jira Service Desk (Important: Upgrade to the latest version of Extension for Jira Service Desk is necessary.)
• Possibility to add background in the Navigation bar

Fixes

• My Requests page is displayed in the iframe although Help Center is not themed by the app
• When app is enabled, the customer must be logged to fill CSAT (Customer Satisfaction Score)
• Nesting the screen after clicking on the link from Actions for Jira Service Desk app (on the Request Details View)

The following improvements have been made:

- Correct display My Requests page from My Requests Extension for Jira Service Desk app.

- Add theming for Request approved page.

- Add internationalization for portal' elements.

Incorrect order of service desk on the Help Center has been fixed.

The following improvements have been made:

- Correct display My Requests page from My Requests Extension for Jira Service Desk app.

- Add theming for Request approved page.

- Add internationalization for portal' elements.

Incorrect order of service desk on the Help Center has been fixed.

The following improvements have been made:- Correct display My Requests page from My Requests Extension for Jira Service Desk app.- Add theming for Request approved page. - Add internationalization for portal' elements.Incorrect order of service desk on the Help Center has been fixed.

The following improvements have been made:- Correct display My Requests page from My Requests Extension for Jira Service Desk app.- Add theming for Request approved page. - Add internationalization for portal' elements.

Incorrect order of service desk on the Help Center has been fixed.

1. The following improvements have been made: - Card Theme for Global Pages (Help Center, My Requests) - Compatibility with Jira 8.3 - Hidden navigation bar in case of one item - Knowledge base integration 2. The following bugs have been fixed: - Problem with expiring license banner - Problem with Exomoon card on IE

1. The following improvements have been made: - Card Theme for Global Pages (Help Center, My Requests) - Compatibility with Jira 8.3 - Hidden navigation bar in case of one item - Knowledge base integration 2. The following bugs have been fixed: - Problem with expiring license banner - Problem with Exomoon card on IE

The following improvements have been made: * New button for confirming the selection of Default Theme. * New slider graphic. * Change in cards preview. * Rounting correction on the Customer Portal. * Removing current search results by "x" icon.

The following improvements have been made: * New button for confirming the selection of Default Theme. * New slider graphic. * Change in cards preview. * Rounting correction on the Customer Portal. * Removing current search results by "x" icon.