My Requests Extension for Jira Service Management
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INSTALLS
1,564
TRUST SIGNALS
We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.
Key highlights of the appOrganize My Requests page to find, filter and manage customer requests with ease
Customizable columns, extended filters and sorting
Modify the Request list by adding, rearranging or editing the displayed columns. Easily navigate through the page by sorting the list based on any column and utilizing quick filters.
Save filters and share them with others
Refine the list of requests by applying specific filters such as Service Desks, Organizations, and Statuses. This will help you narrow down the results. You can also save the search settings and share them with others.
Secure sensitive data with global configuration
Select which fields customers can add as columns and restrict their visibility for specific user groups. Determine if Requests link should direct users to the app's or the native list, and translate the name of the link.
Supporting media
More details
My Requests Extension for Jira Service Management is an add-on to Jira Service Management that gives Customer Portal users more control over the organization of requests. The product keeps ITSM data secure by limiting access to certain groups and giving users a clear dashboard for all their requests on the Customer Portal.
Key features:
- Customizing the Requests view on the Requests page by the user
- Restrict access to Requests: with the app, it is possible to restrict the visibility of requests to individual users
- User scope: functionality allows collective grouping of individual users, user groups or organizations, which improves configurations
- Sorting the list by any column and use quick filters to navigate through the page easier
- Approvals page, which can replace the native one
To further improve your Service Management experience, also check out:
Any questions? Reach out to our support or book a free demo via Calendly.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Version information
We no longer offer sales and support for server apps. You can still explore the earlier versions but these may not offer the necessary support.