351
Customers have installed this app in at least 351 active instances.
351
Customers have installed this app in at least 351 active instances.
    by Hexygen Inc.Top Vendor
    Hexygen Inc. is a Top Vendor.  Top Vendors have high standards for app quality, reliability, and support.

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    for Jira Server 8.0.0 - 8.4.2, Jira Data Center 8.0.0 - 8.4.2 and more versions
    Versions available for Jira Server 7.2.0 - 7.13.9
    Jira Data Center 7.2.0 - 7.13.9
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Hexygen Inc. supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Hexygen Inc. supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Let your clients customize My Requests view on the Customer Portal

    Let your clients customize My Requests view on the Customer Portal

    Let your clients customize My Requests view on the Customer Portal

    Add or change columns on My Requests view

    Extended filters and sorting for Portal requests

    Global configuration to secure sensitive data

    Customize My Requests view on your Customer Portal. Add, change and reorder the displayed columns. Let your customers choose which fields to see on the request list.

    Use quick filters to navigate through My Requests page easier. Filter requests by Service Desks, Organisations, Request Types or Statuses. Sort the list by any column displayed, and save the settings for later use.

    Define which fields your customers can use as columns. Provide a default layout for them to customize further. Configure fields' visibility context for specific user groups.

    Add or change columns on My Requests view

    Extended filters and sorting for Portal requests

    Global configuration to secure sensitive data

    Customize My Requests view on your Customer Portal. Add, change and reorder the displayed columns. Let your customers choose which fields to see on the request list.

    Use quick filters to navigate through My Requests page easier. Filter requests by Service Desks, Organisations, Request Types or Statuses. Sort the list by any column displayed, and save the settings for later use.

    Define which fields your customers can use as columns. Provide a default layout for them to customize further. Configure fields' visibility context for specific user groups.

    More details

    As an Atlassian Platinum Partner and a Platinum Top Vendor leading the ITSM segment of the Ecosystem, we've introduced a whole lot of most eagerly requested features to Jira Service Desk. This one extends and substitutes the default My Requests page, allowing your clients to customize it and thus dramatically improve the user experience of the solution.

    The features include:

    • Add, change and reorder the columns (including SLAs) displayed on My Requests view
    • Extended filters and sorting for Customer Portal requests
    • Save common filters for later use
    • Global configuration to secure sensitive data

    Reach out to us at support@deviniti.com in case of any questions, or ask them on the Atlassian Community.

    Follow us on LinkedIn and Twitter to track the latest news from our company and Atlassian Ecosystem.

    To further improve your Service Desk experience, also check out:

    More details

    As an Atlassian Platinum Partner and a Platinum Top Vendor leading the ITSM segment of the Ecosystem, we've introduced a whole lot of most eagerly requested features to Jira Service Desk. This one extends and substitutes the default My Requests page, allowing your clients to customize it and thus dramatically improve the user experience of the solution.

    The features include:

    • Add, change and reorder the columns (including SLAs) displayed on My Requests view
    • Extended filters and sorting for Customer Portal requests
    • Save common filters for later use
    • Global configuration to secure sensitive data

    Reach out to us at support@deviniti.com in case of any questions, or ask them on the Atlassian Community.

    Follow us on LinkedIn and Twitter to track the latest news from our company and Atlassian Ecosystem.

    To further improve your Service Desk experience, also check out:

    Reviews for cloud

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    Reviews for server

    (21)
    Sign in to write a review
    by Banco ST on 2019-08-14
    Great Initiative. Two great features to have: 1) search by issue number (without the project key), 2) multiple language support and 3) shared filters
    Was this review helpful?YesNo
    Hexygen Inc.

    Hi Banco,

    Thank you very much for your rating. Thankfully all features you've mentioned are already in our backlog! My Requests Extension will soon enable translations to various languages along with sharing saved filters with customer's Organizations. Our team is also preparing new, dynamic filters which will allow customers to search by custom fields including text fields as well. If you would be interested in following our progress for each of these future features, feel free to contact our Support Team at support@deviniti.com.We would be happy to keep in touch!

    Best regards, Deviniti Support Team

    by Ben De Pauw on 2019-04-30
    Excellent stuff! A small but really valuable extension to the standard service desk offering which incidentally arrived just in time for us. Besides an overall good fit for our larger customer base, it's really comforting to know that the people behind this have a great understanding of business cases & corresponding processes & features to better support them. A product owner with a vision, an inspired design + dev team has shown to be able to deliver new value through well-thought-out features in a short time frame. I especially appreciate the attention for the UX side of things as well as delivering clear helpful documentation on this. Looking forward to more of the same :)
    Was this review helpful?YesNo
    Hexygen Inc.

    Hi Ben,

    Thank you for your kind words! We are glad to hear that you are satisfied with our work - it is a big motivation for us! We still develop this app that is why we encourage you to stay tuned with upcoming versions!

    Best regards, Deviniti Support Team

    by Cristian Rosas [Tecnofor] on 2019-01-28
    Awesome! Many customers asks for this feature. The UI is also very friendly.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Hexygen Inc.

    Hi Cristian,

    Thank you for your rating! It's great to hear that our app works great!

    Best regards, Deviniti Support Team

    by Alex Shorkin on 2018-12-20
    Great app finally! Please add "priority" filter and "worked time" column!
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    Hexygen Inc.

    Hi Aliaksei,

    It is nice to hear that you are satisfied with our work - we really appreciate it! The support for the priority field has been included in the app and the column for time tracking and priority filter there are in our backlog and will be added to one of upcoming version.

    Best regards, Deviniti Support Team

    by Chance Clark on 2018-12-19
    This plugin is everything we needed to switch our clients from Jira Business to Jira Service Desk. The vendor is prompt with responding to requests and quick to deliver. Thanks!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Hexygen Inc.

    Hi Chance,

    We are really glad that you benefit from our app!

    Best regards, Deviniti Support Team

    Reviews for Data Center

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$10050 users$200100 users$300250 users$500500 & upAdditional pricing details
    50 users$250/year100 users$500/year250 users$750/year500 users$1,250/year750 users$1,500/year1000 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Hexygen Inc. is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Hexygen Inc. is a  Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 2.4.0-J8 Jira Server 8.0.0 - 8.4.2 Released 2019-09-13

    Summary

    Improvement & Bugfix release

    Details

    The following improvements have been made: - Compatibility with Jira 8.4 has been added. - Version for Data Center. - Support for the following fields: Description, Insight Objects, Dynamic fields from Dynamic Forms for Jira app. - Configuration for drop down Request on the Customer portal has been added, so Jira Administrator can: hide links to the native requests pages, create redirections from native requests pages to apps page, change link name to apps page (by default - "Requests"), and translate this name. - Criteria "Created by..." has been added. - Limitation to export 1000 requests has been added. The following bugs have been fixed: - Problem with compatibility with IE11 has been fixed. - Pagination on the Extended requests list didn't work. - Removing SLA goal caused problems with list view. - The page didn't reload after logging out.

    Versions

    Version 2.4.0-J8 Jira Data Center 8.0.0 - 8.4.2 Released 2019-09-25

    Summary

    Improvement & Bugfix release

    Details

    The following improvements have been made: - Compatibility with Jira 8.4 has been added. - Version for Data Center. - Support for the following fields: Description, Insight Objects, Dynamic fields from Dynamic Forms for Jira app. - Configuration for drop down Request on the Customer portal has been added, so Jira Administrator can: hide links to the native requests pages, create redirections from native requests pages to apps page, change link name to apps page (by default - "Requests"), and translate this name. - Criteria "Created by..." has been added. - Limitation to export 1000 requests has been added. The following bugs have been fixed: - Problem with compatibility with IE11 has been fixed. - Pagination on the Extended requests list didn't work. - Removing SLA goal caused problems with list view. - The page didn't reload after logging out.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate My Requests Extension for Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for My Requests Extension for Service Desk. You're prompted to log into MyAtlassian. My Requests Extension for Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older My Requests Extension for Service Desk versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate My Requests Extension for Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for My Requests Extension for Service Desk. You're prompted to log into MyAtlassian. My Requests Extension for Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older My Requests Extension for Service Desk versions compatible with your instance, you can look through our version history page.

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