Minor version update



• Minor bugfixes.



• Minor bugfixes.



• Minor bugfixes.



• Minor bugfixes.



• Bugfix release



• Bugfix release

Features

• An export to the XLSX format.

Improvements

• The possibility to choose the NONE option while filtering Requests.

Fixes

• Problems while exporting files to the CSV format.

Features

• An export to the XLSX format.

Improvements

• The possibility to choose the NONE option while filtering Requests.

Fixes

• Problems while exporting files to the CSV format.

Fixes

• Filters don't save Statuses.
• Field configuration shows only 50 projects.
• Blank page after selecting the Priority funnel.
• Wrong dates when using specific time zones.
• Filtering in Default filters doesn't work as intended.
• Bundled Fields don't show values in Jira 9.6.

Fixes

• Filters don't save Statuses.
• Field configuration shows only 50 projects.
• Blank page after selecting the Priority funnel.
• Wrong dates when using specific time zones.
• Filtering in Default filters doesn't work as intended.
• Bundled Fields don't show values in Jira 9.6.

Fixes

• Criteria are not saved properly when used in custom filters.
• Requests with Issue Security Level are not visible when a specific configuration is set.

Fixes

• Criteria are not saved properly when used in custom filters.
• Requests with Issue Security Level are not visible when a specific configuration is set.

• Compatibility with Jira 9.3.

• Searching for a Request Type that contains a parenthesis in its name does not work properly. 

• Minor bugfixes.

• Compatibility with Jira 9.3.

• Searching for a Request Type that contains a parenthesis in its name does not work properly. 

• Minor bugfixes.

• Compatibility with Jira 9.3.

• Searching for a Request Type that contains a parenthesis in its name does not work properly. 

• Minor bugfixes.

• Long names are not showing properly in the Criteria section.

• Custom Script Field is not visible in the Criteria section.

• Long names are not showing properly in the Criteria section.

• Custom Script Field is not visible in the Criteria section.

Fixes

• Redirection link to My requests page doesn't show up in the menu when using Extension and Refined.

Fixes

• Redirection link to My requests page doesn't show up in the menu when using Extension and Refined.

Fixes

• The My requests link is not visible on the Customer Portal.

Fixes

• The My requests link is not visible on the Customer Portal.

Improvements

• Improved compatibility with Jira 9.0.3.

Fixes

• The "Apply to all" function on the "User filters" configuration page doesn't work. 

• Filtering by "Scopes" doesn't work as intended.
• Error 400 occurs when deleting User Scopes.
• Typo in the Links on the Get Started page.

Improvements

• Improved compatibility with Jira 9.0.3.

Fixes

• The "Apply to all" function on the "User filters" configuration page doesn't work. 

• Filtering by "Scopes" doesn't work as intended.
• Error 400 occurs when deleting User Scopes.
• Typo in the Links on the Get Started page.

Fixes

• Redirection to the "My requests" page doesn't work when using the Refined app.

Fixes

• Redirection to the "My requests" page doesn't work when using the Refined app.

• Refreshed version of the Get Started page.

• It is not possible to turn on the Criteria column next to the Select List (Single Choice) field.
• Requests visibility on the My Requests page for the accounts with the same full name now work as intended.
• JsonPath errors are solved.

• Refreshed version of the Get Started page.

• It is not possible to turn on the Criteria column next to the Select List (Single Choice) field.
• Requests visibility on the My Requests page for the accounts with the same full name now work as intended.
• JsonPath errors are solved.

Feature

• The Jira administrator in the configuration has the new option called View as. It's possible to view the requests list as a selected user. This is especially important during an authorization audit: to check that the customer sees as much information as he can.

Fix

• After updating to version 4.0, the search for users in the Scopes selection doesn't work.

Feature

• The Jira administrator in the configuration has the new option called View as. It's possible to view the requests list as a selected user. This is especially important during an authorization audit: to check that the customer sees as much information as he can.

Fix

• After updating to version 4.0, the search for users in the Scopes selection doesn't work.

• Compatibility with Jira 9.0 has been added.
• Refreshed version of the Get started page.

• Filtering problem in the Request type criteria.

• Compatibility with Jira 9.0 has been added.
• Refreshed version of the Get started page.

• Filtering problem in the Request type criteria.

• The Columns and Criteria sections in the configuration have been merged into one called Fields permissions.
• Configuration whether the priority and request type names should be displayed next to the icon or on the tooltip has been moved from General settings to Fields permissions.
• A Display name was entered for each field. It allows you to display a different name in the Requests list. Until now, it was the name of a custom field in Jira.
• Value visibility can be defined for each field. By default, the value in the field will be available to anyone in the Requests list, but the administrator can limit it to selected service projects.
• Add support for text (multi-line) custom field as criteria.

• Using NOT IN criteria only returns empty records that have no value.

• The Columns and Criteria sections in the configuration have been merged into one called Fields permissions.
• Configuration whether the priority and request type names should be displayed next to the icon or on the tooltip has been moved from General settings to Fields permissions.
• A Display name was entered for each field. It allows you to display a different name in the Requests list. Until now, it was the name of a custom field in Jira.
• Value visibility can be defined for each field. By default, the value in the field will be available to anyone in the Requests list, but the administrator can limit it to selected service projects.
• Add support for text (multi-line) custom field as criteria.

• Using NOT IN criteria only returns empty records that have no value.

• Added support for requests without status category. From this version, they are displayed after selecting the criteria: Open requests.

• Incorrect JQL when filtering requests with NOT IN.

• Added support for requests without status category. From this version, they are displayed after selecting the criteria: Open requests.

• Incorrect JQL when filtering requests with NOT IN.

Fixes

• When the export setting is set to 0, the export button still appears on the Approvals page.
• From version 3.15, the export button is not visible to the customer and agent on the requests page. It's visible only for administrators.

• Scopes section has been added where Jira administrators can configure and manage user scopes.
• My Requests Extension is now compatible with Jira 8.19.

• Open and Closed criteria now show results based on status category instead of resolution
• Statuses are now displayed in correct colors.
• Disappearing groups in the Filters management section which couldn’t be saved now work as intended

• Scopes section has been added where Jira administrators can configure and manage user scopes.
• My Requests Extension is now compatible with Jira 8.19.

• Open and Closed criteria now show results based on status category instead of resolution
• Statuses are now displayed in correct colors.
• Disappearing groups in the Filters management section which couldn’t be saved now work as intended

• We've added support for Insight Objects as criteria. Remember to enabling Insight custom fields on customer portals. Here you can find instructions on how to do it.
• We've added support for Bundled Fields as a column and criteria. This custom field is provided by Extension for Jira Service Management.
• Compatibility with Jira 8.18 / Jira Service Management 4.18 has been added.
• If one of the following configuration is enabled: redirection from the default Request page or hide a standard link, we remove the number that is normally displayed on the Requests link and on the button because it confuses customers.
• We've expanded the search capabilities in text criteria. There are currently 4 options available: include, exclude, is empty, is not empty.

• Two scrollbars on the My Requests page when the Theme Extension app is enabled.
• After changing the project key, the icons for Request Types are not visible. Components in criteria are also not visible.
• Problems with a Status criteria when are differences between portalId and serviceDeskId.

• We've added support for Insight Objects as criteria. Remember to enabling Insight custom fields on customer portals. Here you can find instructions on how to do it.
• We've added support for Bundled Fields as a column and criteria. This custom field is provided by Extension for Jira Service Management.
• Compatibility with Jira 8.18 / Jira Service Management 4.18 has been added.
• If one of the following configuration is enabled: redirection from the default Request page or hide a standard link, we remove the number that is normally displayed on the Requests link and on the button because it confuses customers.
• We've expanded the search capabilities in text criteria. There are currently 4 options available: include, exclude, is empty, is not empty.

• Two scrollbars on the My Requests page when the Theme Extension app is enabled.
• After changing the project key, the icons for Request Types are not visible. Components in criteria are also not visible.
• Problems with a Status criteria when are differences between portalId and serviceDeskId.

Improvement

• Two options have been added to the user picker fields: Current User and Unassigned.

Fixes

• Support for Issue Picker from Teamworkx: When the "Display hyperlinks: never" option is selected, the column is not included in the export.
• When a service project has the "INT" key (example project name: "Internal"), filtering by its status in the criteria returns an error in the console.
• Despite changing the project key, the app retrieves the old value from the database. This results in incorrect operation of the OptionsCriteria criteria (no options after selecting the request type).
• It is not possible to sort by the Organizations column.

Improvement

• Two options have been added to the user picker fields: Current User and Unassigned.

Fixes

• Support for Issue Picker from Teamworkx: When the "Display hyperlinks: never" option is selected, the column is not included in the export.
• When a service project has the "INT" key (example project name: "Internal"), filtering by its status in the criteria returns an error in the console.
• Despite changing the project key, the app retrieves the old value from the database. This results in incorrect operation of the OptionsCriteria criteria (no options after selecting the request type).
• It is not possible to sort by the Organizations column.

Improvements

• Support for scripted fields from ScriptRunner app
• Remove 'Default column' checkbox from configuration
• Adding a 'Create a request' link if the Requests list is empty

Fixes

• Criteria 'Created by' does not work correctly for customers without application access.
• After changing the language, the default filter does not filter by status.
• The request appears on the Request page despite the issue security level set.
• The Requests page does not load after removing the user that had the shared filter created.

Improvements

• Support for scripted fields from ScriptRunner app
• Remove 'Default column' checkbox from configuration
• Adding a 'Create a request' link if the Requests list is empty

Fixes

• Criteria 'Created by' does not work correctly for customers without application access.
• After changing the language, the default filter does not filter by status.
• The request appears on the Request page despite the issue security level set.
• The Requests page does not load after removing the user that had the shared filter created.

Improvements

• Possibility to add links to the shared filters to the navigation bar
• Automatic Fix Version/s criteria narrowing based on selected projects

Fixes

• Special characters in the Request Type names prevent translation of mapped statuses.
• Filtering in the Approvers field does not work.
• The mapped status for the customer is not translated on the Requests page.

Improvements

• Possibility to add links to the shared filters to the navigation bar
• Automatic Fix Version/s criteria narrowing based on selected projects

Fixes

• Special characters in the Request Type names prevent translation of mapped statuses.
• Filtering in the Approvers field does not work.
• The mapped status for the customer is not translated on the Requests page.

Improvement

- The max results of Request Types per page can be changed between the numbers: 10 / 25 / 50 / 100.

Fixes

- The hidden Request Types doesn't show up in the criteria.

- The inappropriate behaviour of Request Types criteria if user limits Service Desk criteria to one project.

- The Priority criteria shows priorities also from business and software projects.

- The Reporter criteria doesn't work for user who is in a customer role.

- The column width is too small with a longer field name.

- Lack of compatibility with Refined Theme 3.x.

- Problems with performance.

Improvement

- The max results of Request Types per page can be changed between the numbers: 10 / 25 / 50 / 100.

Fixes

- The hidden Request Types doesn't show up in the criteria.

- The inappropriate behaviour of Request Types criteria if user limits Service Desk criteria to one project.

- The Priority criteria shows priorities also from business and software projects.

- The Reporter criteria doesn't work for user who is in a customer role.

- The column width is too small with a longer field name.

- Lack of compatibility with Refined Theme 3.x.

- Problems with performance.

Compatibility with Jira 8.7 has been added.Features- Export requests to CSV with possibility to select a delimiter.- Column for: Insight Referenced Objects (single & multiple) and Label custom field.- Criteria for: Reporter and Label custom field.Fixes- The app can't be enabled after restart Jira.

Compatibility with Jira 8.7 has been added.Features- Export requests to CSV with possibility to select a delimiter.- Column for: Insight Referenced Objects (single & multiple) and Label custom field.- Criteria for: Reporter and Label custom field.Fixes- The app can't be enabled after restart Jira.

The following improvements have been made:- Add support in criteria for: Priority, Text Field (read-only), Date Field, Number Field, Fix Version, Affects Version, Labels.- Add support in columns for: Text Field (read-only), Labels.- Change format of displaying SLA in the table.Minor bugs have been fixed.

The following improvements have been made:- Add support in criteria for: Priority, Text Field (read-only), Date Field, Number Field, Fix Version, Affects Version, Labels.- Add support in columns for: Text Field (read-only), Labels.- Change format of displaying SLA in the table.Minor bugs have been fixed.

Bug with exporting custom fields has been fixed.

Bug with exporting custom fields has been fixed.

Bug with exporting custom fields has been fixed.

Bug with exporting custom fields has been fixed.

Minor bug fixes.

Minor bug fixes.

Support for visibility features from Extension for Jira Service Desk app has been added.

The following bugs have been fixed:

• Sorting and exporting columns with SLA didn't work.
• Filtering wasn't be taken into account in case of searching by text.

Support fo visibility features from Extension for Jira Service Desk app has been added.

The following bugs have been fixed:

• Sorting and exporting columns with SLA didn't work.
• Filtering wasn't be taken into account in case of searching by text.

Problem with displaying Extended My Requests on the list, when Refined Theme was used, has been fixed.

The following improvement has been made: * Configuring and saving filters . The following bug has been fixed: * Searcher didn't work when customer used issueKEY.

Compatibility with Refined Theme for Jira Service Desk has been added.

The following bugs have been fixed:

• Problems if customer didn't belong to any group.
• Problems with filtering by Status.
• If Jira had context, a link to the page didn't work.

Improvement release

Ability to limit columns visible on the Portal has been added.