My Requests Extension for Jira Service Management

It is a very useful app, if you need to expand your customer portal requests view, display all desirable custom or system fields in columns, this app will help you. It has a very functional configuration of fields. If you have any questions you get very fast and competent help, support immediately writes you the answer with detailed explanations.

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  Deviniti

  Hi Nani,

  Thank you for your kind review! We're thrilled to hear that you find this app useful in your organization! In case of any further questions or problems, do not hesitate to contact our team via our Customer Portal. We will do our best to assist and advise!

  Best regards, Deviniti Support Team

The My Requests app provides a much needed enhancement of the standard portal which gives customers much better visibility of their tickets. This is especially important for larger customers who need more information in a better overview. The app is very responsible, has a clean UI and, unlike the standard portal, fully utilises the page space available. The Admins receive quite a lot of flexibility to customise the fields which are available. These do have permissions behind them but unfortunately only Organisations. Permissions by project would have been more useful but i understand this may either be technically challenging or lead to performance problems. Enabling the inclusion of Asset fields is, for example, one of the numerous features which we really appreciate. Finally, the documentation is excellent and you can even see their forthcoming features in the public roadmap for the app.

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  Deviniti

  Hello Stuart!
  Thank you so much for your detailed and positive feedback! We're really glad to hear that you're enjoying the My Requests Extension app and that it's making a difference for you and your team.

  Regarding your suggestion about having permissions by project, we are aware that you've requested this need. We would like to let you know we are currently gathering interest in this feature, so if you’re open to it, we would love to hear even more about your experiences and thoughts on this and the app in general! Please feel free to reach out anytime through Customer Portal, as we would be pleased to engage in a more in-depth discussion.

  Thank you again for sharing your insights!

  Best regards,
  Deviniti Support Team

Our customers appreciate the additional functionality, mostly around displaying additional custom fields. although some of the settings are not as intuitive as they could be. Support was very quick and helpful, which I think makes up for it.

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  Deviniti

  Hello Tim!

  We're grateful for your kind words - it means a lot to us! We strive to ensure that all our customers are happy with the capabilities offered by our plugins and support services! If you have any feedback about the usage of our app, feel free to reach out to us through our Customer Portal. We're here to help and assist!

  Best regards,
  Deviniti Support Team

Works great and the support is fantastic.

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  Deviniti

  Hello Stefan!

  Thank you for such a kind review! If you have any further questions or problems, do not hesitate to contact our team via our Customer Portal. We will do our best to assist you!

  Best regards,
  Deviniti Support Team

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  Deviniti

  Hello Stanislav!
  Thank you for taking the time to share your review with us. We value your feedback and want to understand better the experience you had with our product. We understand that every customer has unique needs and expectations, and we want to make sure we are meeting those needs to the best of our ability.

  If you could spare a few minutes to get in touch with us via the Customer Portal, we will do our best to address any concerns you may have and offer any assistance that you need. We take every feedback seriously and will do our best to make sure your experience with us is a positive one.

  Thank you again for your time, and we look forward to hearing from you soon!
  Deviniti Support Team