Jira Data Center 7.2.0 - 7.5.4
Improve customer's access to requests with customizable My Requests view on the Customer Portal
Improve customer's access to requests with customizable My Requests view on the Customer Portal
Improve customer's access to requests with customizable My Requests view on the Customer Portal
Extend, sort and filter the requests list
Support for various fields and custom fields
Make the process of granting access much faster
Add, change and reorder the displayed columns on Requests list. Sort the list by any column and use quick filters to navigate through the page easier.
Choose which fields customers can add as columns, use as criteria, and globally limit their visibility for selected user groups. It allows to secure sensitive data.
Manage access to Requests faster and more efficiently with User Scopes. Organize users, groups and organizations which match the same preferences into many reusable presets.
Extend, sort and filter the requests list
Save filters and share them with others
Global configuration to secure sensitive data
Add, change and reorder the displayed columns on Requests list. Sort the list by any column and use quick filters to navigate through the page easier.
Filter requests by specific criteria like Service Desks, Organizations, Statuses, and more to narrow down the list. Save the search configuration and share it with others.
Choose which fields customers can add as columns and globally limit their visibility for selected user groups. Define if Requests link will guide the users to the native or the app's list, and translate the link name.
Extend, sort and filter the requests list
Save filters and share them with others
Global configuration to secure sensitive data
Add, change and reorder the displayed columns on Requests list. Sort the list by any column and use quick filters to navigate through the page easier.
Filter requests by specific criteria like Service Desks, Organizations, Statuses, and more to narrow down the list. Save the search configuration and share it with others.
Choose which fields customers can add as columns and globally limit their visibility for selected user groups. Define if Requests link will guide the users to the native or the app's list, and translate the link name.
More details
My Requests Extension for Jira Service Management opens up a new set of possibilities in terms of visibility control and access for customers to their Requests pages. As an administrator you have full control over the view and permissions at a click of a button.
Moreover, the app features:
- User Scopes which make the process of granting access to larger groups much faster.
- Fields Permissions which let you configure various properties of your default or custom fields visible for customers.
To further improve your Service Management experience, also check out:
More details
My Requests Extension for Jira Service Management gives customers control over their request list, enabling them to configure it as they see fit. Moreover, the app features:
- Support for fields such as SLAs and custom fields from apps of other vendors, including Insight, nFeed (now Elements Connect), Tempo
- Possibility to hide link to the native requests page and create redirections to app's page
- New Approvals page, which can replace the native one
- Internationalization
- Possibility to define default Filters by Jira Admins and share them with all or only selected user groups, Organizations or users. Customers can also share their filters with Organizations or Jira user groups.
To further improve your Service Management experience, also check out:
More details
My Requests Extension for Jira Service Management gives customers control over their request list, enabling them to configure it as they see fit. Moreover, the app features:
- Support for fields such as SLAs and custom fields from apps of other vendors, including Insight, nFeed (now Elements Connect), Tempo
- Possibility to hide link to the native requests page and create redirections to app's page
- New Approvals page, which can replace the native one
- Internationalization
- Possibility to define default Filters by Jira Admins and share them with all or only selected user groups, Organizations or users. Customers can also share their filters with Organizations or Jira user groups.
To further improve your Service Management experience, also check out:
Reviews for cloud
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Reviews for server
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Hi Stefan,
We are really glad that you benefit from our app! Thank you for your kind words. It's always our pleasure to help and answer any questions!
Best regards, Deviniti Support Team
Hi,
Thank you for your motivating feedback! We always do all our best to help as fast as we can. We believe you will enjoy all features included in the last version of the app.
Best regards, Deviniti Support Team
Hi Justin,
We're happy to announce that the features you requested have been included in the newest version of My Requests Extension we're just released! All development process took more time but we hope it was worth to wait. Except for time tracking fields, we added a lot of additional features and we believe you will find them useful. In case of any ideas regarding new features, please contact us via our Customer Portal. We always take all our customers' suggestions and requests under consideration!
Best regards, Deviniti Support Team
Hi Banco,
Thank you very much for your rating. Thankfully all features you've mentioned are already in our backlog! My Requests Extension will soon enable translations to various languages along with sharing saved filters with customer's Organizations. Our team is also preparing new, dynamic filters which will allow customers to search by custom fields including text fields as well. If you would be interested in following our progress for each of these future features, feel free to contact our Support Team at support@deviniti.com.We would be happy to keep in touch!
Best regards, Deviniti Support Team
Hi Ben,
Thank you for your kind words! We are glad to hear that you are satisfied with our work - it is a big motivation for us! We still develop this app that is why we encourage you to stay tuned with upcoming versions!
Best regards, Deviniti Support Team
Reviews for Data Center
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Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$100 | 50 users$200 | 100 users$300 | 250 users$500 | 500 & upAdditional pricing details |
| 50 users$250/year | 100 users$500/year | 250 users$750/year | 500 users$1,250/year | 750 users$1,500/year | 1000 & upAdditional pricing details |
Pricing FAQ
- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
Annual subscriptions may offer a discount depending on the number of users purchased.
- Do you offer academic, community, or open-source licenses for cloud apps?
Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.
- Can I extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
Hexygen Inc. provides support for this app.
Hexygen Inc. provides support for this app.
Hexygen Inc. provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2021-03-04
Summary
First version
Versions
Version 3.12.0 • Jira Server 7.6.0 - 8.16.1 • Released 2021-04-28
Summary
Improvement & Bugfix release
Details
Improvements - Columns: add support for Teamworkx Issue Picker custom field. - Criteria: add support for custom script fields from ScriptRunner. Fixes - The saved filter does not respect the value for the Component field. - The renamed status (per request type) does not appear in the criteria. - Problem with displaying options from select custom field when it has contexts set.Versions
Version 3.12.0 • Jira Data Center 7.6.0 - 8.16.1 • Released 2021-04-28
Summary
Improvement & Bugfix release
Details
Improvements - Columns: add support for Teamworkx Issue Picker custom field. - Criteria: add support for custom script fields from ScriptRunner. Fixes - The saved filter does not respect the value for the Component field. - The renamed status (per request type) does not appear in the criteria. - Problem with displaying options from select custom field when it has contexts set.Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate My Requests Extension for Jira Service Management via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for My Requests Extension for Jira Service Management. You're prompted to log into MyAtlassian. My Requests Extension for Jira Service Management begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older My Requests Extension for Jira Service Management versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate My Requests Extension for Jira Service Management.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate My Requests Extension for Jira Service Management via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for My Requests Extension for Jira Service Management. You're prompted to log into MyAtlassian. My Requests Extension for Jira Service Management begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older My Requests Extension for Jira Service Management versions compatible with your instance, you can look through our version history page.
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