My Requests Extension for Jira Service Management

for Jira Cloud, Jira Server 8.0.0 - 9.12.0, Jira Data Center 8.0.0 - 9.12.0 and more
1,531 installs
  • Supported
  • Jira Service Management

Improve customer access to requests with a customizable My Requests view on the Customer Portal

Customizable columns, extended filters and sorting

Add, change and reorder the displayed columns on Requests list. Sort the list by any column and use quick filters to navigate through the page easier. You can also create your own filters!

Support for various fields and custom fields

Decide which fields customers can add as columns, use as criteria, and restrict their visibility to certain groups of users. This helps to secure sensitive information.

Manage access to Requests fast and efficiently

Efficiently handle Requests by utilizing User Scopes to regulate access. Group users, organizations, and teams that share similar preferences into multiple reusable presets.

More details

My Requests Extension for Jira Service Management is an add-on to Jira Service Management that gives Customer Portal users more control over the organization of requests. The product keeps ITSM data secure by limiting access to certain groups and giving users a clear dashboard for all their requests on the Customer Portal.

Key features:

  • Customizing the Requests view on the Requests page by the user
  • Restrict access to Requests: with the app, it is possible to restrict the visibility of requests to individual users
  • User scope: functionality allows collective grouping of individual users, user groups or organizations, which improves configurations
  • Sorting the list by any column and use quick filters to navigate through the page easier

To further improve your Service Management experience, also check out:

Any questions? Let us hear them! Reach out to our support or book a free demo via Calendly.



This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

My Requests Extension for Jira Service Management integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application


This app is free for up to 10 users