My Requests Extension for Jira Service Management

for Jira Cloud, Jira Server 9.0.0 - 9.17.1, Jira Data Center 9.0.0 - 9.17.1 and more
  • Supported
  • Jira Service Management

Organize My Requests page to find, filter and manage customer requests with ease

Control Customer Portal requests list view

Let your customers tailor their My Requests page to their specific needs. They can use filters or add/remove columns to see only the relevant requests. Let them export a list of requests in CSV or XLSX format.

Ensure requests privacy with User scopes

Restrict access to your requests and protect sensitive information. Decide who should be able to view each request. Group individual users, user groups, or organizations in bulk and set them request visibility.

Manage system fields and custom fields

Configure the visibility of system fields and custom fields. Decide which should be available as a visible column or a filter criteria.

More details

If you're not sure about something, see the My Requests Extension LP. If you want to see how the app works in more detail, request a 1:1 demo with our expert.

My Requests Extension gives better control of request management. Its set of capabilities influences clear request organization for all for users on the Customer Portal.

Additional resources:

My Requests Extension easily integrates with your existing Jira Service Management environment. To enhance more ITSM capabilities, the app works effectively alongside other ITSM apps:



This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

My Requests Extension for Jira Service Management integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application


This app is free for up to 10 users