My Requests Extension for Jira Service Management

for Jira Cloud, Jira Server 8.0.0 - 9.6.0, Jira Data Center 8.0.0 - 9.6.0 and more
1,400 installs
  • Supported
  • Jira Service Management

Improve customer's access to requests with customizable My Requests view on the Customer Portal

Extend, sort and filter the requests list

Add, change and reorder the displayed columns on Requests list. Sort the list by any column and use quick filters to navigate through the page easier.

Support for various fields and custom fields

Choose which fields customers can add as columns, use as criteria, and globally limit their visibility for selected user groups. It allows to secure sensitive data.

Make the process of granting access much faster

Manage access to Requests faster and more efficiently with User Scopes. Organize users, groups and organizations which match the same preferences into many reusable presets.

More details

My Requests Extension for Jira Service Management opens up a new set of possibilities in terms of visibility control and access for customers to their Requests pages. As an administrator you have full control over the view and permissions at a click of a button.

Moreover, the app features:

  • User Scopes which make the process of granting access to larger groups much faster.
  • Fields Permissions which let you configure various properties of your default or custom fields visible for customers.

Check our roadmaps and vote for features.

To further improve your Service Management experience, also check out:



This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.
View details

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


This app is part of the Marketplace Bug Bounty Program. Learn more
This partner has completed the Security Self-Assessment Program. Learn more


Integration Details

My Requests Extension for Jira Service Management integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application


This app is free for up to 10 users