Advanced Portal Reports for Jira Service Management
OVERALL RATINGS
INSTALLS
1,436
SUPPORT
- Partner Supported
- Cloud Migration Assistance
TRUST SIGNALS
Key highlights of the appTransform JSM into a reporting portal where customers can simply self-serve on service request updates, reports, and exports
A reporting portal within the JSM customer portal
Customers can easily build and share reports using the app’s reporting portal within Jira Service Management. Filter by report type, SLA metrics, custom fields & more, and even search by free text. All on one screen.
Display additional fields in request details view
Effortlessly keep customers informed by conveniently displaying additional custom fields in each request. Every type of field is available: SLA metrics, linked issues, assignees, URLs, updated and resolved date, and more
Share what customers need, and nothing else
Easily control which specific data to display in Jira service desk customer portal reports and portal requests. Boost data visibility and simplify data exports for customers, without compromising security.
Supporting media
More details
Boost visibility for JSM customers with advanced reporting, without extra Jira licenses or agent overhead.
Now built on Atlassian Forge, Runs on Atlassian, and Cloud Fortified, delivering enterprise-grade security, reliability, and performance - with a faster and cleaner interface.
Here’s how Advanced Portal Reports transforms JSM into a self-service reporting center.
➕Advanced Report:
- All-in-one interface: Easy for any user level
- Guided selection: Expose standard and custom fields
- Enhanced search: search by free text and specific values
- Visualize reports in charts
- Share admin-defined report views
- Export to Excel or CSV
➕Add any type of additional field into the request details view
➕Config and security
Perfect for:
📊Jira Admins: Visualize key metrics for management and external customers
📈Service Team Leads: Enable effortless self-service SLA reporting for end users
💡Solution Partners: Empower clients to improve with measurable data
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
Advanced Portal Reports for Jira Service Management integrates with your Atlassian app
Version information
Version 12.8.0•for Jira Cloud
- Release date
- Feb 3rd 2026
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Atlassian Closed-Source