• New functionalities
• Performance improvements
• Bug fixes

• New functionalities
• Performance improvements
• Bug fixes

• Performance optimizations
• Bug fixes

• Performance optimizations
• Bug fixes

Add Story points field in ARR and Request view

Bug fixes

CSAT pop-up comment option

Add Story points field in ARR and Request view

Bug fixes

CSAT pop-up comment option

• New date/time formats in global configuration
• Epic Links in ARR and Request view
• Epic Links additional filter
• CSAT pop-up

• New date/time formats in global configuration
• Epic Links in ARR and Request view
• Epic Links additional filter
• CSAT pop-up

Small enhancements and fixes

Small enhancements and fixes

Limit filters of type user to show only people in customer organizations

Minor version update - small enhancements and fixes

Minor version update - small enhancements and fixes

Minor version update - small enhancements and fixes

Minor version update - small enhancements and fixes

1. Cloud customers can now access Advanced Requests Report from one (or many) of the following access points depending on the selection of the administrator:

• User Profile
• Requests
• Help Center
• Raise a request

2. Improved report performance for customer request statuses

1. Cloud customers can now access Advanced Requests Report from one (or many) of the following access points depending on the selection of the administrator:

• User Profile
• Requests
• Help Center
• Raise a request

2. Improved report performance for customer request statuses

Refresh report results button

Refresh report results button

• Insight fields improvement
• Bug fixing

• Insight fields improvement
• Bug fixing

• Show unlimited number of additional fields in Request view
• Functionality enhancements
• Bug fixes

• Show unlimited number of additional fields in Request view
• Functionality enhancements
• Bug fixes

• Displaying Issue Rank
• Security improvements and functionality bug fixes

• Displaying Issue Rank
• Security improvements and functionality bug fixes

JIRA 9 Compatibility

JIRA 9 Compatibility

Minor version update - small enhancements and fixes

Minor version update - small enhancements and fixes

• Pop-up to schedule a call with PM
• Filter by label of Insight field
• Bug fixes and improvements

• Pop-up to schedule a call with PM
• Filter by label of Insight field
• Bug fixes and improvements

• Displaying Insight/Asset fields
• Displaying Attachment field
• Security Improvement
• Bug fixes

• Displaying Insight/Asset fields
• Displaying Attachment field
• Security Improvement
• Bug fixes

• Bug Fixes for previewing issue links

• Bug Fixes for previewing issue links

• New functionality to save the latest used sorting selection
• Small bug fixes

• New functionality to save the latest used sorting selection
• Small bug fixes

Minor version update - small enhancements and bug fixes

Minor version update - small enhancements and bug fixes

• New functionality to save the latest used additional filters
• Small bug fixes

• New functionality to save the latest used additional filters
• Small bug fixes

• Small bug fixes related to "Created by" filter
• Search optimization

• Small bug fixes related to "Created by" filter
• Search optimization

• GUI enhancements
• bug fixes

• GUI enhancements
• bug fixes

- New functionality - requests filtering by SLAs in "Advanced Portal Reports"

- Small bug fixes

- New functionality - requests filtering by SLAs in "Advanced Portal Reports"

- Small bug fixes

Enjoy our major update:

We have improved both the administration panel and the portal customer view with better user experience and performance:

• searchable list of fields, additional configuration options for the Jira Service Management administrator
• filter by SLA, faster search and export, multiple select filters, enriched report information for the portal customers

Enjoy our major update:

We have improved both the administration panel and the portal customer view with better user experience and performance:

• searchable list of fields, additional configuration options for the Jira Service Management administrator
• filter by SLA, faster search and export, multiple select filters, enriched report information for the portal customers

Problem with more Issue types shown in filters is fixed

Problem with more Issue types shown in filters is fixed

- problems with Refined

• Advance Report results filtering problems in case of Jira instance with Oralce DB
• Text filtering enhancements
• Fix for Advance Filtering on organization

• Advance Report results filtering problems in case of Jira instance with Oralce DB
• Text filtering enhancements
• Fix for Advance Filtering on organization

• Speed up data loading
• Additional filtering related fixes

First public Data Center version

Fixes

• handling special symbols in search params
• slow search when SLA data are shown
• date filtering with "between" option
• "Empty" option of Date pickers / Date Time pickers isn't working
• Custom fields not showing in configuration when mapped to a specific issue type

Known issues solved

• Extended search by text field: more than one character cannot be searched (server)
• Problem with comma in organization name
• search using Japanese characters

• New search, ability to search via more fields is added.
• Easy configuration access after initial installation
• Refined Themes integration problems fix
• Split SLA values in the export

• Search on creation date fix
• Search on resolution date fix

Fixes and small enhancement

• "My request" status combo box problem
• Project administration fields combo is not shown correct

• Global Date/Time Format configuration
• Global configuration with project configuration quick access
• German language fixes
• add attachments details to advance report and export
• remove HTML elements from excel's description field
• small enhancements & urgent fixes

Fix in project configuration

• Filtering by Status different from Open / Close / Any does not show any requests
• Refined visual bugfix

• Bulgarian Localization
• Fix for bug bug when selecting "Any status"
• Advanced report column headers are not hide when scrolling down
• Fix for opening linked issue from request view
• Advanced Button appearance in case of Refined Themes
• Compatibility for Jira version after 8.12

NOTE: We intend to launch a Data Center approved version of this app in the next months. If you own a Data Center host product, you will be required to purchase a Data Center app license upon your next renewal if the official Data Center app version is available on the marketplace.

New Feature

• Export to Excel is now available via "Advance Report"

Bug fixes

• Performance problem when getting service desks list

NOTE: We intend to launch a Data Center approved version of this app in the next months. If you own a Data Center host product, you will be required to purchase a Data Center app license upon your next renewal if the official Data Center app version is available on the marketplace.

New functionality:

- ability to expose up to five fields not shown by the request standard view, including SLAs

Bug fixes

- report do not show any value

- support for custom fields based on "ScriptRunner"

NOTE: We intend to launch a Data Center approved version of this app in the next months. If you own a Data Center host product, you will be required to purchase a Data Center app license upon your next renewal if the official Data Center app version is available on the marketplace.

• message when no additional fields are available for reporting in the portal
• for better performance text search is not searching in every entered character
• problems with columns ordering are fixed
• storing columns order problem is fixed

Now agents with project managements right can manage the add-on setting. No more Jira administration rights is required.

• Bug fix related to Default calendar in SLAs
• Hide Time traking as it is not a field

• SLA Default calendar bug fix
• Connection to Oracle DB bug fix

• localization for Turkish Language
• small and fixes

• functionality to showing customer facing statuses
• show open/close requests base on resolution
• small enhansments and fixes

Columns sort fix

• customer facing statuses
• customer facing request types
• Search homogenization - open/close request are determine by resolution

Bug fixes related to different languages support

Urgent fixes on core functionality

Bug fixes related to different languages support

Enhancements on columns moving & paging functionality

Enhancements on columns moving & paging functionality

• Ability to show 10/25/50 request per page
• Bug fixes

• Ability to show 10/25/50 request per page
• Bug fixes

Support for

• Jira 8.0.0 with JSD 4.0.0
• Jira 8.0.2 with 4.0.2

Note: Jira 8.0.1 is not supported

• columns ordering functionality
• export columns ordering fix
• sorting enhancements

• support for "Refined Themes" is added
• fixes on configurations migration
• columns sorting fix

• MS SQL DB related fixes
• customer organization bug

• Enabling SLA times for reporting on the portal
• Enabling linked issue(s) Sorting on Custom Fields
• Fixed issue with customers being able to see other customers requests
• Fixed issue with add-on not being enabled after upgrade when older version of the add-on was available
• Added ticking icon while issues are loaded

• Service desk project is pre-selected .
• All real workflow statuses are available for filtering from the dropdown

• JQL Search enhancements
• Error handling

• problem with missing requests is solved
• "Text Search" is added, works for all text fields in issues
• Date period filtering for exported data

• problem with missing requests is solved
• "Text Search" is added, works for all text fields in issues

• Speed enhancements
• new optimized way of storing configurations
• Reference and Summary fields are set as default and can not be removed from the administrator
• Bug fixes related to report sorting, paging, export

Compatibility enhancements up to 7.12.3

Fixes for compatibility with Refined Theme for Jira Service Desk

after JIRA 7.10

Fixes for compatibility with Refined Theme for Jira Service Desk

up to JIRA 7.9.2

Support for new Jira GUI:

• JIRA v7.10.0 with JSD 3.13.0
• JIRA v7.10.1 with JSD 3.13.1
• JIRA v7.10.2 with JSD 3.13.2

date ordering bugfix

compatibility extended from JIRA v.7.3.3 to v.7 .9.2

Compatibility enhancements and bug fixes

Initial Portal reporting and export functionality