Advanced Portal Reports for Jira Service Management
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INSTALLS
1,388
TRUST SIGNALS
We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.
Key highlights of the appProvide powerful reports and extended search for your JSM customers
Extended Customer Portal reports
Provide your customers with an extended report for each of their JSM tickets
Additional details for portal ticket listings
Your customers can view additional details (including SLA) for each request on the Service Management Customer Portal
Administrative control
Projects administrators can easily provide customers with access to hand picked data only
Supporting media
More details
Provide reporting transparency and extended search to your customers by enabling them to make reports within the JSM Customer Portal and find tickets using data stored in any Jira field, incl. SLA and Asset fields.
Advanced Portal Reports has two main features:
1. Advanced Requests Report
Configuration options for the administrator:
- Select projects to have access to the advanced report
- Select projects to have access to all requests incl. those created by other customers
- Set which request fields to be seen in the report
Report on the Customer Portal:
- Report columns match the fields that the Service Desk administrator has allowed
- Filter, Search for tickets
- Export requests details to Excel or CSV file
2. Expose additional fields to be displayed on portal ticket listing
Book a short 20min demo today.
During the demo, you'll be able to see our product in action, ask any questions you may have, and give us some feedback on how our solution can best meet your needs.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Version information
We no longer offer sales and support for server apps. You can still explore the earlier versions but these may not offer the necessary support.