69
Customers have installed this app in at least 69 active instances.
    by Nemetschek Bulgariafor Jira Server 7.10.0 - 7.13.1 and more versions
    Versions available for Jira Server 7.3.3 - 7.9.2
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Nemetschek Bulgaria supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Unsupported
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Provide powerful reporting for your Jira Service Desk customers

    Provide powerful reporting for your Jira Service Desk customers

    Provide powerful reporting for your Jira Service Desk customers

    Advanced reports page

    Customer selected columns

    Administrator control

    Show an extended report for customer tickets per Service Desk with all needed data

    Allow customer to select which fields to see for tickets

    Projects admins decide which fields to allow the customers to see

    More details

    Extend the default Service Desk Requests report on the Customer portal. With "Advanced Portal Reports for Service Desk" you can easily share and export detailed requests information via the Customer Portal:

    • different fields for each Jira Service Desk project
    • via Jira service desk user portal
    • configure and share specific requests details

    Main Customer features:

    • Select which request fields to see in the report (can select from all fields, which the service desk administrator has allowed)
    • Advanced search for requests
    • Export service desk request details to CSV file.
    • View requests created by other customers via Customer Portal (if allowed by administrator)
    • Sort results by column
    • Filter the results
    • SLAs via the Service Desk Portal

    Reviews for cloud

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    Reviews for server

    (12)
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    by Ramiro Alcazar on 2019-01-22
    We were initially very pleased with this add-on. It was doing exactly what we needed. Until we realized that not all the tickets were being correctly retrieved, so the end user is getting wrong information. After some initial interactions with Nemetschek, we received a new version, which made things even worse.... right now, the add-on is not retrieving any information. For over a month I have tried to contact the vendor, with additional information, escalating the issue.... but for over a month now, it's been zero responses to all my emails and messages. I wish I could claim my money back.
    Was this review helpful?YesNo
    Nemetschek Bulgaria

    Hello,

    Thank you for your feedback. Please accept our sincere apologies for not providing timely resolution to your case. We are trying to create an useful addon and to provide a first class service to our clients. After investigating your case I must admit that we should have served you better and this will surely lead to improvements in our process of providing timely follow up on customer complaints. As your problem is very specific, I will discuss with you possible solutions in the support ticket that is opened in our Jira system.

    Best regards,

    Boyan Angelov

    by jira-admins on 2018-11-12
    Almost perfect. I really like the idea. Easy to configure, flexible and easy to use for customers. Our customers really need to be able to see custom fields (of their choosing) in the list of requests they have made. This extension provides this. The one thing missing is the ability to sort issues based upon columns for custom fields. This may be a must have for us. It would also be nice if a plain text search where provided or even filtering on custom field values.
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    Nemetschek Bulgaria

    Hello,

    Thank you for the valuable feedback! We are working on plain text search and also exploring the possibility to sort by custom fields. We will launch new versions with more capabilities in rapid speed in the upcoming weeks. If you would like to be notified for the extensions in future versions, please create a ticket in our support system with your wishes.

    Best regards,

    Nemetschek Bulgaria Team

    by Noa Diaz on 2018-10-15
    Looking forward to a Cloud version
    1 out of 1 found this review helpful
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    by Valentina Dinova on 2018-08-28
    Really useful add-on, maybe the best one for Service Desk extracts we have tried so far. Strongly recommend it - very easy to configure and use. Extracts also custom fields. Last but not least, the support from the vendor is really great.
    1 out of 1 found this review helpful
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    by Francisco Alves on 2018-08-21
    Not exactly a review, but it would be great to have a Cloud version. Very interested!
    1 out of 1 found this review helpful
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    Nemetschek Bulgaria

    Hello Francisco,

    Thank you for the feedback!

    Releasing the Cloud version is our top priority at the moment. We are already making progress, but there are still some technical caveats that will have to be overcome. I cannot give you a release date yet, but it will be rather sooner than later.

    Cheers,

    Nemetschek Bulgaria Team

    Reviews for Data Center

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$10050 users$180100 users$340250 users$600500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Nemetschek Bulgaria provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 3.1.1-82 Jira Server 7.10.0 - 7.13.1 Released 2019-02-13

    Summary

    MS SQL Fixes

    Details

    • MS SQL DB related fixes
    • customer organization bug

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Advanced Portal Reports for Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Advanced Portal Reports for Service Desk. You're prompted to log into MyAtlassian. Advanced Portal Reports for Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Advanced Portal Reports for Service Desk versions compatible with your instance, you can look through our version history page.

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