Advanced Portal Reports for Service Desk

for Jira Cloud, Jira Server 8.0.0 - 8.17.0 and more
699 installs
Cloud Security Participant
  • Supported
  • Jira Service Management

Provide powerful reporting for your Jira Service Desk customers

Advanced reports page

Show an extended report for customer tickets per Service Desk with all needed data

Additional fields exposed on request view

Additional details for each request can be view on the portal by sharing up to 5 fields, including SLA details.

Administrator control

Projects admins decide which fields to allow the customers to see

More details

  • Extend the default Service Desk Requests report on the Customer portal. With the APP you can easily share and export detailed requests information via the Customer Portal:
  • different fields for each Jira Service Desk project
  • via Jira service desk user portal
  • configure and share specific requests details

Main Customer features:

1. Advanced Reports

  • Select which request fields to see in the report (can select from all fields, which the service desk administrator has allowed)
  • Advanced search for requests
  • Export service desk request details to CSV file.
  • View requests created by other customers via Customer Portal (if allowed by administrator)
  • Sort results by column
  • Reorder columns by drag-n-drop
  • Filter the results

2. Exposing additional fields on request view

  • available for each request via the portal
  • configuration by service desk
  • specify up to 5 fields including SLAs

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.

Vendor privacy policy

Security

This app is part of the Marketplace Bug Bounty Program. Learn more

This partner has completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

Advanced Portal Reports for Service Desk integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer Jira projects
  • Delete data from the host application
  • Write data to the host application

Gallery